Top 32 Guest service agent Jobs in Marina Ca

Guest Service Agent at L'Auberge Carmel
Sorasea Hospitality —Carmel-by-the-Sea, CA
- $19 - $23 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Health insurance
- Dental insurance
Front Office Agent
InterContinental The Clement Monterey —Monterey, CA
- $23 an hour
- Part-time
- Bilingual
- Hotel
- Communication skills
- Employee discount
- Flexible schedule
Quick Apply
Guest Service Agent
Quail Lodge & Golf Club —Carmel-by-the-Sea, CA
- $24.25 an hour
- Full-time
- Computer literacy
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent (FT/PT)
The Hongkong and Shanghai Hotels, Limited —Carmel-by-the-Sea, CA
- $24.25 an hour
- Part-time
- Computer literacy
- Hotel
- Bachelor's degree
- Employee discount
Front Desk Agent
Inns of Monterey —Monterey, CA
- From $19 an hour
- Part-time
- Customer service
- English
- Windows
- Employee discount
- Referral program
Quick Apply
Front Desk Agent
Hampton Inn & Suites Salinas —Salinas, CA
- $17.00 - $17.50 an hour
- Part-time
- Bilingual
- Hotel
- Analysis skills
- Paid holidays
- Paid time off
3d
Front Desk Agent
KC Central Coast LLC —Pacific Grove, CA
- $18 - $20 an hour
- Weekends as needed
- Google Workspace
- Word processing
- Writing skills
Quick Apply
Reservations Agent- FT
Carmel Valley Ranch —Carmel-by-the-Sea, CA
- $18 - $19 an hour
- Full-time
- Computer literacy
- Windows
- Math
- Employee stock purchase plan
- Paid holidays
Front Desk Agent
LOTUS MANAGEMENT INC —Watsonville, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Office Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30.75 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
- Paid jury duty
- Health savings account
Quick Apply
Front Desk Agent | Le Petit Pali 8th Ave
Palisociety —Carmel-by-the-Sea, CA
- $22 - $23 an hour
- Weekends as needed
- Basic math
- English
- Residential
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent (AM/PM shifts)- Carmel Beach Hotel
Sorasea Hospitality —Carmel-by-the-Sea, CA
- $20 - $23 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Health insurance
- 401(k) matching
Front Desk Agent
La Bahia Hotel and Spa —Santa Cruz, CA
- $24.73 an hour
- Part-time
- English
- Mid-level
- Accounting
- Paid jury duty
- Health savings account
Quick Apply
Front Desk Agent at Dream Inn, Santa Cruz
Dream Inn —Santa Cruz, CA
- $22.23 an hour
- 8 hour shift
- Background check
- Hotel
- In-person
- Health insurance
- Dental insurance
Front Desk Agent at Dream Inn, Santa Cruz
Ensemble Hospitality —Santa Cruz, CA
- $22.23 an hour
- 8 hour shift
- Background check
- Hotel
- In-person
- Health insurance
- Dental insurance
Front Office-Agent
Bernardus Lodge and Spa —Carmel Valley, CA
- $22.66 an hour
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Quick Apply
11d
Night Audit Agent | Le Petit Pali 8th Ave
Palisociety —Carmel-by-the-Sea, CA
- $24.00 - $24.50 an hour
- Weekends as needed
- Basic math
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Night Audit Agent | Le Petit Pali Ocean Ave
Palisociety —Carmel-by-the-Sea, CA
- $24.00 - $24.50 an hour
- Weekends as needed
- Basic math
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Fairfield Inn & Suites, Santa Cruz
LOTUS MANAGEMENT INC —Santa Cruz, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
FRONT OFFICE SUPERVISOR
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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Guest Service Agent at L'Auberge Carmel

Sorasea Hospitality -
Carmel-by-the-Sea, CA

Apply Now

Job Details

Full-time
$19 - $23 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Conflict management
Hotel and accommodations guest complaints handling

Full Job Description

As a member of the L'Auberge Carmel team, you will have the opportunity to work in a beautiful and unique environment that embodies the charm and elegance of the California coast. You are responsible for providing exceptional service to our guests, ensuring they feel welcomed, comfortable, and cared for during their stay with us. If you are interested in playing an important role in creating a memorable and enjoyable stay for our guests, please submit your application and resume online. We truly look forward to hearing from you and potentially welcoming you to the L'Auberge Carmel team!

Come join our exclusive team while we provide exemplary service in downtown Carmel-by-the-Sea. We are looking for an experienced full-time Guest Service Agent. The ideal candidate will possess:

Attention to detail
A strong work ethic
A passion for creating memorable guest experiences
Flexibility to work weekends and holidays as needed
High motivation and an enthusiastic team player attitude
The ability to communicate effectively in English
2-3 years of Front Desk or Reservations experience

Key Areas of Accountability:

Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
Answer and handle all incoming telephone calls efficiently and accurately according to standards.
Make and confirm reservations according to L’Auberge Carmel standards and utilize room merchandising techniques.
Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.
Act as a Bell Staff in greeting guests and assisting guests in the Bell Staff’s absence or if they are otherwise occupied.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
Post charges such as room, massage, or telephone, to guest folios.
Collect payment and make change for guests.
Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.
Follow security and safety standards at all times.
Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
Responsible for following key control procedures according to set standards.
Perform a daily cashiering audit and balance shift cashiering transactions.
Promote and maintain good working relationships with your Sorasea Hospitality counterparts.

Other essential job duties and responsibilities:

Attend all mandatory staff meetings and training sessions.
Is familiar with and complies with the Drug-Free Workplace Policy.
Stamp, sort, stuff and distribute incoming and outgoing mail and messages as necessary.
Maintain and ensure the front desk and lobby area are neat, organized, appealing, and presentable to guests.
Maintain and ensure lobby bathrooms are super clean and stocked with paper and towels.
Complete daily filing tasks.
Transmit and receive telephone messages.
Complete daily tracking reports.
Maintain sufficient working supplies at the front desk.
Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.
Assist in training new/other employees.
Provide assistance to other departments as requested or needed.
Provide ongoing support and assistance to bell staff.
Complete special projects as assigned.

Job Requirements:

Excellent Verbal Communication
Thrive on providing the ultimate Customer Service
Experience Resolving Conflict with Guests and with the Team
Consistent Energy Level
Attention to Detail and Thorough Follow Through
Professional in Appearance and Decorum

Education and Experience:

High school diploma, GED, or equivalent
Prior industry experience preferred
Familiarity with telephone, office, and point-of-sale software a plus

Our Benefits:

401K and Employer match
Employee Meal
Medical, Dental and Vision Insurance
Great Resort Fees

Apply Now

Refine Your Search

guest service agent jobs in marina ca

Guest Service Agent at L'Auberge Carmel

Front Office Agent

Guest Service Agent

Guest Service Agent (FT/PT)

Front Desk Agent

Front Desk Agent

Front Desk Agent

Reservations Agent- FT

Front Desk Agent

Front Office Supervisor

Front Desk Agent | Le Petit Pali 8th Ave

Front Desk Agent (AM/PM shifts)- Carmel Beach Hotel

Front Desk Agent

Front Desk Agent at Dream Inn, Santa Cruz

Front Desk Agent at Dream Inn, Santa Cruz

Front Office-Agent

Night Audit Agent | Le Petit Pali 8th Ave

Night Audit Agent | Le Petit Pali Ocean Ave

Front Desk Agent - Fairfield Inn & Suites, Santa Cruz

FRONT OFFICE SUPERVISOR

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