Top 13 Helpdesk technician Jobs in Marion, Ia

IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Monday to Friday
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Supervisor Network Engineer
Transamerica —Cedar Rapids, IA
- $109,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Maintenance Supervisor
One Property Management —Hiawatha, IA
- $70,000 a year
- Full-time
- Carpentry
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
4d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Marion, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
Answers incoming phone calls promptly and professionally within established Service Level Agreement using Automatic Call Distribution.
Manager of Mobile Software Development
Vontas —Cedar Rapids, IA
Bachelor’s degree in computer science, Engineering, or related field; equivalent experience accepted. Invested in continuous improvements and being a part of…

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
Quick Apply
10d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in marion, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near marion, ia

IT Support Desk Technician

The 20
Cedar Rapids, IA

Apply Now

Job Details

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Opportunities for advancement

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Available Shift: Mon - Fri, 8 AM - 5 PM

Responsibilities:

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support

Requirements:

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits:

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

Sit or stand for extended periods
Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Apply Now

Refine Your Search

helpdesk technician jobs in marion, ia

IT Support Desk Technician

Service Desk Analyst

Supervisor Network Engineer

Maintenance Supervisor

Now Hiring IT and Telecom Field Technicians

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in marion, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected