Top 8 Help desk support Jobs in Marion, Il

Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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Epic Healthy Planet Analyst II
Vytwo —United States
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
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Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Epic Healthy Planet Analyst II

Vytwo
United States

Quick Apply

Job Details

Full-time

Qualifications

Epic Certification

Full Job Description

Role: Epic Health Planet Analyst
Work Type: Remote

Must Have:

5+ years Epic application experience

Active and current Epic certification in Healthy Planey

Must hold current NVT (New Version Training) and Epic CEE (Continued Epic Education) must be completed to maintain certifications, proficiencies, and badges.

Primary Responsibilities:

Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet.

Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.

Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.

Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.

Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.

Develop, support and maintain all required system design and build documents and other system documentation.

Perform daily monitoring of applications in production use.

Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic workflows.

Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.

Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.

Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

Work with trainers to develop and maintain application specific training curriculum and materials

Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.

Adhere to organization standards for system configuration and change control.

Develop strong relationships with end user communities, customers and business partners.

Facilitate communication with stakeholders from initial requirements to final implementation.

Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Required skills:

• 5+ years Epic application experience

Active and current Epic certification in Healthy Planey

Must hold current NVT (New Version Training) and Epic CEE (Continued Epic Education) must be completed to maintain certifications, proficiencies, and badges.

Desired skills:

Consulting experience

Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.

Any combination of certifications and/or experience with additional Epic applications.

Experience mentoring or assisting new analysts.

Experience with complex Healthy Planet workflows and assisting the client with best practice creation.

This is a remote position.

Quick Apply

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help desk support jobs in marion, il

Epic Healthy Planet Analyst II

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