Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Communications Operator for our Emergency Department with McDowell Hospital in Marion, NC!
Role Summary:
Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, and public address systems. Primary focus of the job is to respond quickly and courteously to all incoming calls and to route these calls to the proper extension and properly respond to and follow procedures for emergency codes.
- High School Diploma/GED
- Preferred Experience 6 months experience in a hospital setting
- Two night time 12 hour shifts per week, 7p-7a rotating
Essential Accountabilities:
Performance Criteria:
Provides communication services, both internally and externally for the entire hospital system and community.
1. To achieve customer satisfaction, operators must provide an overall Service Level of 85%,meeting individual performance goals for DN Talk % of <4% and not ready % < 12.5% each month by operating the Xtend Attendant System to transfer incoming and outgoing calls consistent with internal procedures and in an efficient manner as documented by Symposium Call Reports.
2. Receive and facilitate the communication of all emergency and code calls in accordance with hospital policy and procedure
3. Operate the public address system for identified situations per hospital policy.
4. Place long distance calls for patients and staff as required.
5. Handle patient information requests within compliance guidelines.
6. Ensure patient safety by contacting On Call Person as designated by hospital policy and direction.
Performance Criteria:
Maintains documentation of all code calls and unusual occurrences to ensure patient and staff safety.
1. Ensure adherence to policy regarding code calls by handling and documenting all code calls in detail in designated log books and provide additional information as required.
2. Ensure adherence to all legal/risk policies by handling and documenting all unusual occurrences in designated logbooks according to procedures and provide additional information as required.
Performance Criteria:
Monitors alarm systems within switchboard area to assure prompt response to all emergencies.
1. To assure prompt response must handle all alarms by correct protocol.
2. To assure prompt response must identify and document all problems per policy.
3. To assure prompt response must utilize paging system and overhead page as required assuring proper response to alarms.
Performance Criteria:
Demonstrates customer services skills and team player attitudes to meet departmental goals.
1. Displays a friendly attitude and offers help to customers and coworkers.
2. Demonstrates ability to handle difficult situations with sensitivity and in accordance departmental standards.
3. Demonstrates ability and willingness to be flexible to meet departmental needs.
Mission Hospital McDowell, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
style="font-size:11.0pt;">Mission Hospital McDowell, a member of Mission Health, an operating division of HCA Healthcare, is a community hospital serving McDowell, Burke and Rutherford counties. Located in Marion, North Carolina, Mission Hospital McDowell operates 30 beds, including 5 labor and delivery suites. Medical specialties offered include family medicine, internal medicine, pediatrics, emergency medicine, general surgery, orthopedics, urology, obstetrics and gynecology, and walk-in, non-emergency care at Mission My Care Now McDowell. Five of Mission Hospital McDowell’s primary care practices have been recognized by the Centers for Medicare & Medicaid Services as Rural Health Clinics.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Communications Operator Emergency Department opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
