Top 34 client manager Jobs in marion ia

Customer Success Specialist
Legacy Manufacturing —Marion, IA
- Full-time
- Mid-level
- In-person
- Associate's degree
- Health savings account
- Health insurance
Quick Apply
4d
Strategic Client Manager
Fiberutilities Group —Cedar Rapids, IA
- Full-time
- Office
- Driver's License
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
5d
Corporate Inside Sales Specialist
Rexco Equipment, Inc —Cedar Rapids, IA
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Cust Relations Specialist - Quick Parts Division
Engineered Seal Products —Cedar Rapids, IA
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
9d
Client Concierge
Basepoint Wealth —Cedar Rapids, IA
- $40,000 - $50,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply
1d
Area Account Retention Manager
Nationwide Office Care —Hiawatha, IA
- From $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Int Account Manager - Life, Accident & Disability
Transamerica —Cedar Rapids, IA
- $62,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Wellness program
- Paid parental leave
9d
Industrial Onsite Support
QUEST RESOURCE MANAGEMENT GROUP LLC —Cedar Rapids, IA
- $21 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
Client Manager
Gallagher Benefit Services —Cedar Rapids, IA
- Full-time
- Mid-level
- 8 years
- Bachelor's degree
- Paid parental leave
- Health savings account
Treasury Management Specialist
Cedar Rapids Bank & Trust —Cedar Rapids, IA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Quick Apply
1d
Swine Resource Representative
PIPESTONE —Cedar Rapids, IA
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
Warehouse Customer Service Associate
Travero —Fairfax, IA
- $45,000 - $52,000 a year
- Full-time
- Background check
- Word processing
- ERP systems
- Health insurance
- Dental insurance
Customer Success Specialist
Van Meter —Cedar Rapids, IA
- Experience equivalent to degree accepted
- Training & development
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
10d
Customer Support Specialist
Frontier Coop —Norway, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
2d
Support Associate, Client Services
Knipper HEALTH —United States
- $20 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health insurance

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Customer Success Specialist

Legacy Manufacturing
Marion, IA

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Customer returns handling
SAP
Attention to detail
Associate's degree
Account management

Full Job Description

Overview
We are seeking a dedicated and proactive Customer Success Specialist who will be in a key operational and customer-facing role responsible for delivering exceptional support across warranty processing, technical assistance, product troubleshooting, and order management. This position serves as a central liaison between customers, sales, QA, Product Development, Accounting, and warehouse operations to ensure accurate information flow, timely resolutions, and a positive customer experience. The incumbent will manage a wide range of activities—from diagnosing product issues and handling escalations to processing returns, coordinating replacement orders, and maintaining order accuracy in SAP. A successful candidate will bring strong problem-solving skills, technical aptitude, sound judgment, and a commitment to improving processes that enhance both customer satisfaction and internal efficiency.

Duties

Customer Support and Technical Assistance

Process and manage incoming warranty claims, ensuring accurate documentation, timely resolution, and clear communication with customers and internal teams; verify warranty eligibility, facilitate replacement orders for approved claims, and tactfully communicate denials when coverage criteria are not met.
Provide technical support and product knowledge to end users, customers, sales associates, and representatives regarding Legacy products.
Address customer inquiries and concerns related to product availability, order status, pricing, warranty claims, and troubleshooting through various channels such as phone, email, and customer portals.
Effectively manage customer escalations related to product performance concerns, ensuring thorough investigation clear communication, and timely resolution.
Manage, evaluate, and physically process returned materials, determining warranty coverage and return eligibility, and collaborating with the Accounting Department to assess customer credit eligibility.
Assess returned products for inventory return viability and, when applicable, repackage and organize approved items for resale.
Partner with the Quality Assurance Department and Product Development Team on any product quality issues or defects.
Conduct minor product repairs when requested, ensuring accuracy and adherence to product specifications.

Order Processing and Management

Process customer purchase orders, including resolving discrepancies related to pricing, availability, and other order details.
Manage order entry in SAP, ensuring accuracy and timely submission to the warehouse for processing.
Handle credit card payments, warranty replacements, and other order-related tasks as needed.
Run daily reports to verify all orders are accounted for and submitted without duplication.
Assist with trade show setup, process incoming mail, and other administrative tasks.

Qualifications

Associate's or Bachelor’s degree preferred, or 3-5 years of relevant experience in customer service, or technical support, or any combination of education and experience that provides the required knowledge, skills, and abilities to successfully perform the essential functions of the position.
Experience with SAP preferred; knowledge of EDI systems is a plus.
Strong proficiency in Microsoft Office Suite, especially Excel.
Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and maintain a high level of accuracy.
Experience in troubleshooting, order processing, and customer account management is highly desirable.
Customer Service: Demonstrated ability to provide exceptional support and resolve customer concerns effectively.
Teamwork: Works collaboratively with colleagues, maintains a positive attitude, and supports a team-oriented work environment.
Communication: Strong verbal and written skills; ability to explain complex information clearly and concisely.
Problem-Solving: Ability to analyze issues, identify solutions, and implement corrective actions.
Organizational Skills: Strong attention to detail; capable of prioritizing work efficiently to meet deadlines.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in marion ia

Customer Success Specialist

Strategic Client Manager

Corporate Inside Sales Specialist

Cust Relations Specialist - Quick Parts Division

Client Concierge

Area Account Retention Manager

Int Account Manager - Life, Accident & Disability

Industrial Onsite Support

Client Manager

Treasury Management Specialist

Swine Resource Representative

Warehouse Customer Service Associate

Customer Success Specialist

Customer Support Specialist

Support Associate, Client Services

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