Reports to: Crisis Center Program Manager
Location: Hybrid;Monday – Friday 9am - 5pm. Some meeting attendance will be required outside of normal shift hours.
Hours: Full-time
About Foundation 2 Crisis Services
Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!
Overview of the role
Screen all Crisis Center applicants for compliance with Iowa Administrative Code. Communicate professionally with candidates via email and phone to send assessments, schedule interviews and complete the background, reference and technology check process. Work with successful candidates to schedule new hire and onboarding process. Practice good customer service: answering phones promptly and professionally, passing on messages, following through on requests, etc. Coordinate Crisis Center calendars (i.e., Program Manager, Program Coordinators, Crisis Center Supervisors and Chief Operating Officer) to schedule meetings, as needed.
Shift: This role will work Monday – Friday, first shift, 9am - 5pm, five days in a row. Some meeting attendance will be required outside of normal shift hours. This role is hybrid and will be required to work some days from the Cedar Rapids Headquarters office..
Benefits
- This position starts at $18 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
- $1,500 Sign-on bonus
- Generous paid time off, including floating mental wellness days. Full-time employees begin at four weeks paid time off per year.
- Quarterly wellness benefit reimbursements to support a sense of wellbeing.
- Two weeks of paid parental leave following the birth or adoption of a child.
- Optional pet insurance to cover emergency expenses.
- Retirement plans with Foundation 2 Crisis Services’ matching contributions.
- Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.
Who you are
- Organized. You possess strong organizational skills and can oversee daily responsibilities
- Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
- Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
- Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.
What you’ll do
- Screen all Crisis Center applicants for compliance with Iowa Administrative Code
- Communicate professionally with candidates via email and phone to send assessments, schedule interviews and complete the background, reference and technology check process
- Work with successful candidates to schedule new hire and onboarding process
- Practice good customer service: answering phones promptly and professionally, passing on messages, following through on requests, etc.
- Submit monthly data reports to funders and stakeholders, with oversight from the Program Manager
- Coordinate Crisis Center calendars (i.e., Program Manager, Program Coordinators and Chief Operating Officer) and schedule meetings, as needed
- Special projects, as needed
What you need
- Bachelor’s degree in human services or related field
- Or bachelor’s degree in related field with 30 hours of human service coursework.
- Or bachelor’s degree in any field plus one year of relevant experience.
- Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc.
- Basic typing and data entry skills.
- High comfort with computers with ability to type quickly and multi-task.
- Excellent writing and grammar skills.
- Private home office to ensure confidentiality.
- Reliable, high-speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
- Submit copy of college degree or transcript as required by licensure for personnel file.
- Live in the Cedar Rapids area.
- Pass all background checks completed by Foundation 2 Crisis Services.
- Successfully complete required trainings within required time periods.
- Experience in crisis services preferred.
- Experience in conflict resolution and de-escalation techniques preferred.
- Ability to clearly communicate emotional support to people in crisis preferred.
- Background in motivational interviewing preferred.
- Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.
Role Overview:
The Hiring Specialist is an integral part of the success of the Crisis Center program. The Hiring Specialist will be responsible for overseeing the hiring process for the Crisis Center, including, but not limited to, screening resumes, scheduling and confirming interviews and conducting the reference, background and technical check process, and ensuring a seamless and professional candidate experience. Clear and consistent communication is essential to this role, as the Hiring Specialist will frequently engage with both internal teams and external candidates throughout the hiring process. The Hiring Specialist will work closely with Crisis Center Leadership. Additionally, the Hiring Specialist will assist with special projects as needed.
Your Application
We’re excited to hear from you! All questions will be answered during the initial virtual interview. Resumes, applications, and cover letters
Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Cedar Rapids, IA 52401
