Top 135 Call center representative Jobs in Markham, Il

Healthcare Customer Service Representative
Wolcott, Wood and Taylor Inc. —Chicago, IL
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
12d
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Remote Customer Service Representative
Annuity Health Holdings LLC —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Call Center/Patient Service Representative
TCA Health Inc. —Chicago, IL
- $17 - $22 an hour
- Part-time
- Spanish
- HIPAA
- English
Quick Apply
Comm. Outreach - Call Center Representative
Thornton Township —South Holland, IL
- $19 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
9d
HVAC Call Center Representative
Johnstone Supply | The Huestis-Meyers Group —Crestwood, IL
- $22 - $26 an hour
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative
A ANDI MEDICAL TRANSPORTATION INC. —Palos Hills, IL
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Contact Center Agent
Chicago Lighthouse for People Who Are Blind or Visually Impaired —Chicago, IL
- $18.50 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Paid holidays
- 401(k) matching
Quick Apply
6d
Technical Support Agent
PAR —Markham, IL
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Customer Experience Specialist
The Chicago Housing Authority —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
5d
Engagement Center Rep/Scheduler
Powers Health —Munster, IN
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Wellness program
- Health savings account
Customer Service Representative - Call Center
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Customer Service Representative II- Main Hospital Elmhurst
Endeavor Health —Elmhurst, IL
- $19.89 - $28.84 an hour
- Part-time
- Hospital
- Mid-level
- High school diploma or GED
- Free parking
- Wellness program
Phone survey Interviewer/respondent rep
Product Evaluations, Inc. —Oak Brook, IL
- $18 an hour
- Part-time
- Background check
- Computer literacy
- Driver's License
- Flexible schedule
Quick Apply
4d
Call Center Representative - Behavioral Health
Saint Mary of Nazareth Hospital —Chicago, IL
- $21.01 an hour
- Night shift
- Hospital
- Mid-level
- 3 years
- Free parking
Customer Care Associate
NTT Ltd —Chicago, IL
- $20 an hour
- Overtime
- Background check
- Pass drug screening
- Research
- Health savings account
- AD&D insurance
Customer Service Representative I
Priwils, Inc —Chicago, IL
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
Quick Apply
10d
Call Center Senior Representative
NTT Ltd —Chicago, IL
- $31,900 - $52,125 a year
- Full-time
- English
- Mid-level
- Residential
- Health savings account
- AD&D insurance
4d

I want to receive the latest job alert for call center representative in markham, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near markham, il

Customer Experience Specialist jobs in Chicago, IL

Call Center Representative jobs in Chicago, IL

Customer Service Representative jobs in Chicago, IL

Customer Solutions Specialist jobs in Chicago, IL

Healthcare Customer Service Representative jobs in Chicago, IL

Call Center Representative jobs in South Holland, IL

Customer Service Representative jobs in Bolingbrook, IL

Child Development Specialist jobs in Sacramento, CA

Ai Training Specialist jobs in Atlanta, GA

Support Specialist jobs in Dracut, MA

Support Specialist jobs in Anaheim, CA

Support Specialist jobs in Calhoun, GA

Medical Assistant No Experience jobs in Houston, TX

Customer Experience Specialist jobs in Alpharetta, GA

Remote Customer Service jobs in West Virginia

Child Development Specialist jobs in San Diego, CA

Customer Experience Specialist jobs in Washington, DC

Customer Experience Specialist jobs in Fort Rucker, AL

Customer Experience Specialist jobs in Fort Worth, TX

Remote Patient Scheduler jobs in Louisville, KY

Healthcare Customer Service Representative

Wolcott, Wood and Taylor Inc. -
Chicago, IL

Apply Now

Job Details

Full-time
$22 - $24 an hour
12 days ago

Qualifications

High school diploma or GED
Data interpretation

Full Job Description

Job Title: SBO Customer Service Specialist

Healthcare Customer Service Experience Preferred and Bilingual is a preference.

Reports to: Director of SBO

Position Summary:

The Self-Pay Billing Office (SBO) & Customer Service unit is responsible for responding to all incoming inquiries from patients, departments, various billing agencies and other external inquiries. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff and management, and managers, as well as billing and professional fee and collection services vendors.

The SBO Customer Service Specialist has a thorough knowledge of WWT & UI Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance regarding HMO, PPO and government payers. Negotiates prompt payment discounts, sets up payment plans according to departmental guidelines, and has a working knowledge of the organization’s discount and charity policy. Provides relevant information to mitigate escalation and 2nd level disputes.

This position will process all customer service inquiries and follow-ups with quality, compassion and assertiveness. Performs analysis to take appropriate action on information or documents received. Meets WWT & UI Health guidelines, government and HIPAA policies and procedures by utilizing multiple databases and applications. Applications and Databases consist of: Epic, DataArk (McKesson), Availity, MEDI, On-BaseMS Outlook, MS Excel, MS Word, Medicare Connex, One Source and other payer websites.

Essential Duties and Responsibilities:

Handles all customer service in-bound call queues for collections, payments, and disputes
Ensure service levels are met and abandonment rates and RONAs are kept to a min.
Answers patient concerns regarding the balance inquiries, itemized bill requests and questions about their statements.
Assist patients with understanding their balance of statements and provide the available payment option that best suits their needs.
Provides first level financial assistance screening for patients that may qualify for Medicaid coverage or charity care including creating cases for FCMU follow up.
Updating patient demographics such insurance coverage, address, employer or covered member information.
Prepares accounts for resubmission of claims to insurance payers when applicable.
Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.
Ensures accurate billing practices on patient accounts were applied
Resolves operational statement hold reasons such as missing address or zip code, credit balances, unbilled coverages, etc.
Research and resolve a minimum of 25 accounts or guarantor accounts daily from WQ’s for DNBI, Fin. Assist screening, coverage changes, etc.
Responds to patient inquiries/concerns received by telephone or mail within 48 hours not to exceed 30 days of receipt.
Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.
Research and processes accounts subject to bankruptcy regulations or legal actions.
Running individual time log reports to ensure effective time management and efficiency.
Other duties as assigned

Knowledge, Skills & Abilities

Previous call center or customer service experience in the medical field required.
Working knowledge of Epic is preferred.
Demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities both hospital and professional billing environment
Working knowledge of insurance billing requirements, UB04 and HCFA 1500 claim forms, EOBs, Workers’ Compensation, Personal Injury, HMOs, PPOs, MCO, Medicare, Medicaid and compliance program regulations.
Basic understanding of CPT, ICD, DRG, and HCPC codes.
Excellent interpersonal, verbal, and written communication skills
Ability to demonstrate cultural sensitivity and a respectful, courteous and professional manner in all interactions
Ability to balance assertiveness with compassion, empathy and patience for the patient and others
Ability to effectively handle difficult customer situations on the phone and de-escalate the situation.
Critical thinking and use good judgment in decision making.
Good analytical and organizational skills
Motivated individual with a positive outlook and exceptional work ethic
Ability to consistently follow direction, processes and written procedures
Thorough knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation with standard keyboard skills
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
Thorough understanding of HIPAA rules and regulations
Bi-lingual Spanish-speaking a preferred not required
Self-starter with strong sense of ownership, assertive follow-through and orientation toward results.

Education/Experience:
High School diploma or equivalent required. Experience should demonstrate expert level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to analyze and interpret data, good problem-solving skills and initiative. Experience should also demonstrate the use of effective communication skills with patients and staff; demonstrate proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach within organizations standards.

Apply Now

Refine Your Search

call center representative jobs in markham, il

Healthcare Customer Service Representative

Support Specialist (Chat, Emails, Calls) Remote

Call Center Remote Customer Service Representative

Remote Customer Service Representative

Call Center/Patient Service Representative

Comm. Outreach - Call Center Representative

HVAC Call Center Representative

Call Center Representative

Contact Center Agent

Technical Support Agent

Customer Experience Specialist

Engagement Center Rep/Scheduler

Customer Service Representative - Call Center

Customer Solutions Specialist (Hybrid-Chicago, IL)

Customer Service Representative II- Main Hospital Elmhurst

Phone survey Interviewer/respondent rep

Call Center Representative - Behavioral Health

Customer Care Associate

Customer Service Representative I

Call Center Senior Representative

I want to receive the latest job alert for call center representative in markham, il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected