Top 490 Associate director Jobs in Marlborough, Ma

Associate Director, Vendor Management - Patient Services
Lenox Executive Search —Boston, MA
- $150,000 - $200,000 a year
- Temporary
- Hybrid work
- Office
- 3 years
- Bachelor's degree
Quick Apply
7d
Associate Director of Development
Charles River Center —Needham, MA
- $85,000 - $90,000 a year
- Full-time
- Experience working with individuals with disabilities
- 5 years
- Bachelor's degree
13d
Associate Director, Clinical Operations Program Lead
Takeda Pharmaceutical —Boston, MA
- $154,400 - $242,550 a year
- Remote
- English
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Associate Director, Patient Navigator
Genetix Biotherapeutics —Somerville, MA
- $175,000 - $185,000 a year
- Remote
- Nursing
- RN License
- Bachelor of Science
- Travel reimbursement
Quick Apply
Associate Director of Operations
Saint Vincent Physician Services, Inc —Northborough, MA
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Associate Director, Software Engineering (Onsite)
Collins Aerospace —Marlborough, MA
- $157,200 - $298,800 a year
- Full-time
- System design
- Office
- Mentoring
- Paid holidays
- Loan repayment program
3d
Associate Director, Project Management
Sobi —Waltham, MA
- $150,000 - $190,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Associate Director, Program Portfolio - Research
Bose —Framingham, MA
- $228,600 - $314,400 a year
- Full-time
- Computer Science
- Research
- Office
- Health insurance
- 401(k)
14d
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics
Agios Pharmaceuticals —Cambridge, MA
- $153,541 - $230,312 a year
- Remote
- 8 years
- Bachelor's degree
- Travel
- Health insurance
Associate Director, Program Management Office
Alkermes, Inc. —Waltham, MA
- Full-time
- Hybrid work
- Psychiatry
- Bachelor's degree
- Neurology
Associate Director, HR Operations
Viridian Therapeutics, Inc. —Waltham, MA
- $163,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- System design
- Paid parental leave
- AD&D insurance
Quick Apply
Associate Director Office of Violence Prevention
Boston Public Health Commission —Boston, MA
- $105,000 - $115,000 a year
- Part-time
- Master's degree
- Analysis skills
- Mentoring
Associate Director, Maintenance Administration and Operational Strategy
University of Massachusetts Medical School —Worcester, MA
- $135,000 - $140,000 a year
- Full-time
- 5 years
- Word processing
- Office
13d
Associate Director, G&A Business Systems Analyst, IT
Agios Pharmaceuticals —Cambridge, MA
- $153,541 - $230,312 a year
- Remote
- Oracle
- Computer Science
- Bachelor of Science
- Health insurance
Associate Director, Analytical Development - Small Molecule
Ardelyx —Waltham, MA
- $183,000 - $223,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Associate Athletic Director, Student-Athlete Welfare and Compliance
REGIS COLLEGE —Weston, MA
- $75,000 - $80,000 a year
- Weekends as needed
- Computer literacy
- Master's degree
- Driver's License
18h
Associate Director, Scheduling Operations
Dana-Farber Cancer Institute —Boston, MA
- $109,300 - $125,900 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
6d
Associate Director, HCP Marketing, LUMRYZ (IH)
Alkermes, Inc. —Waltham, MA
- Full-time
- Psychiatry
- Office
- Bachelor's degree
Associate Finance Director, Corporate Functions - IT, AI & Global Business Services
Boston Scientific —Marlboro, MA
- $144,200 - $274,000 a year
- CPA
- 5 years
- Office
Associate Director, Global Clinical Supply Chain Operations Lead
Takeda Pharmaceutical —Lexington, MA
- $154,400 - $242,550 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Senior level
- Paid holidays
- Disability insurance

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Associate Director, Vendor Management - Patient Services

Lenox Executive Search
Boston, MA

Quick Apply

Job Details

Temporary | Contract
$150,000 - $200,000 a year
7 days ago

Qualifications

Procurement
Operations transformation
Patient service
Patient experience leadership
Bachelor's degree
Project management experience in healthcare
Vendor relationship management
Contracts
Leading team collaboration initiatives
Vendor negotiation
Managing projects
Supplier relationship management (SRM)
Business requirements
Cross-functional team management

Full Job Description

Patient Support Vendor & Program Operations, Center of Excellence Location: Boston, MA (Hybrid – 3 days per week on-site)

Position summary:

Our Sponsor Pharmaceutical client is seeking a Associate Director to join the Patient Support Operations & Vendor Management Team within the US Patient Support Center of Excellence. This team supports Vertex North America Commercial’s Patient Support organizations, which assist patients living with Cystic Fibrosis, Sickle Cell Disease, Beta-thalassemia, and Acute Pain.

The Patient Support Operations & Vendor Management Team oversees patient support vendors, including those managing financial assistance programs, benefits investigations, prior authorizations, and travel programs. The team also collaborates with Specialty Pharmacy partners to ensure a seamless patient experience.

The Associate Director, Vendor Management is responsible for leading the strategy, oversight, and performance management of vendors supporting patient support programs. This role ensures external partners deliver high-quality services aligned with program goals, compliance requirements, patient experience expectations, and business objectives. The Associate Director will work cross-functionally with internal stakeholders including Patient Services, Market Access, Compliance, Legal, Finance, Commercial, Medical, and Operations to drive vendor accountability, operational excellence, and continuous improvement.

This individual will play a key role in managing vendor relationships across services such as hub operations, adherence programs, patient access support, reimbursement support, contact center services, and other patient-facing solutions.

This hybrid role requires 3 days per week on-site at the Boston office and reports to the

Director, Patient Support Operations & Vendor Management.

Key Responsibilities:

Vendor Strategy and Oversight

· Lead day-to-day and strategic oversight of vendors supporting patient support programs.

· Develop and maintain strong vendor governance models, including business reviews, performance scorecards, escalation pathways, and service-level expectations.

· Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations.

· Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.

Performance Management

· Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.

· Identify performance gaps, risks, and process inefficiencies, and lead corrective and preventive action plans with vendors.

· Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness.

· Conduct regular business reviews and present vendor performance insights and recommendations to leadership.

Cross-Functional Collaboration

· Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables.

· Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-related initiatives.

· Translate business needs into clear vendor requirements and operational expectations.

· Support implementation of new programs, enhancements, and process changes impacting vendor operations.

Contract and Financial Management

· Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management.

· Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control.

· Assess vendor proposals and business cases to support investment decisions and operational planning.

Project Management and Implementation

· Lead cross-functional projects related to vendor operations, patient support program enhancements, and new service implementations.

· Develop project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution.

· Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.

· Track project progress against scope, timeline, and budget, and provide regular status updates to leadership.

· Support change management activities associated with vendor transitions, new program launches, and process improvements.

· Drive accountability for project deliverables and ensure timely completion of action items across teams.

Compliance and Risk Management

· Ensure vendor activities comply with all applicable healthcare, privacy, legal, and regulatory requirements, as well as company policies and procedures.

· Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed.

· Escalate issues appropriately and drive timely resolution of compliance, operational, or service-related concerns.

· Maintain documentation and governance practices required for effective oversight.

Qualifications:** Required

· Bachelor’s degree in business, healthcare administration, life sciences, or related field.

· 8+ years of experience in vendor management, patient services, market access, specialty pharmacy, reimbursement support, or related healthcare/pharmaceutical operations.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

· 3+ years of experience in project leadership, or cross-functional leadership role.

· Demonstrated experience managing third-party vendors in a regulated healthcare or pharmaceutical environment.

· Strong knowledge of patient support program operations, including hub services, reimbursement support, access services, and patient engagement models.

· Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards.

· Strong communication, negotiation, and relationship management skills.

· Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.

Preferred

· Advanced degree (MBA, MPH, or related field).

· Experience in rare disease, specialty therapeutics, or complex patient support programs.

· Familiarity with regulatory and compliance requirements relevant to patient services and vendor oversight.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

Core Competencies

· Strategic thinking

· Vendor governance and accountability

· Operational excellence

· Risk identification and mitigation

· Cross-functional collaboration

· Executive communication

· Analytical and data-driven decision-making

· Patient-centered mindset

Working Conditions / Travel

· Ability to travel periodically for vendor site visits, internal meetings, and business reviews, as needed.

· Hybrid work environment, depending on company policy and business needs.

Pay: $150,000.00 - $200,000.00 per year

Experience:

Patient Services: 8 years (Required)

Work Location: Hybrid remote in Boston, MA 02117

Quick Apply

Refine Your Search

associate director jobs in marlborough, ma

Associate Director, Vendor Management - Patient Services

Associate Director of Development

Associate Director, Clinical Operations Program Lead

Associate Director, Patient Navigator

Associate Director of Operations

Associate Director, Software Engineering (Onsite)

Associate Director, Project Management

Associate Director, Program Portfolio - Research

Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics

Associate Director, Program Management Office

Associate Director, HR Operations

Associate Director Office of Violence Prevention

Associate Director, Maintenance Administration and Operational Strategy

Associate Director, G&A Business Systems Analyst, IT

Associate Director, Analytical Development - Small Molecule

Associate Athletic Director, Student-Athlete Welfare and Compliance

Associate Director, Scheduling Operations

Associate Director, HCP Marketing, LUMRYZ (IH)

Associate Finance Director, Corporate Functions - IT, AI & Global Business Services

Associate Director, Global Clinical Supply Chain Operations Lead

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