Top 592 Business development center representative Jobs in Marlborough, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Remote Inside Sales Representative
Liberty Mutual —Worcester, MA
- $44,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
9d
Administrative Assistant IV
TJX Companies —Framingham, MA
- $30.35 - $41.75 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Paid holidays
Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
5d
Senior Administrative Assistant
TJX Companies —Framingham, MA
- $30.35 - $41.75 an hour
- Microsoft Outlook
- Customer service
- 5 years
- Health savings account
- Paid holidays
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
3d
Administrative Assistant III (Global Sourcing & Procurement)
TJX Companies —Marlborough, MA
- $26.35 - $36.25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health savings account
- Paid holidays
Early Childhood-Assistant Director
Little Sprouts, LLC —Watertown, MA
- $58,000 - $67,500 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
11d
BDC Representative
Central Jeep —Norwood, MA
- $40,000 - $80,000 a year
- Full-time
- Sales
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Retail Merchandising & Display Technician
Channel Partners —Framingham, MA
- $22 an hour
- 8 hour shift
- Writing skills
- Merchandising
- Forklift
- Paid training
- Health insurance
Quick Apply
Retail Merchandising & Display Technician
Channel Partners —Marlborough, MA
- $22 an hour
- 8 hour shift
- Writing skills
- Merchandising
- Forklift
- Paid training
- Health insurance
Territory Sales Representative
Inizio Engage —Worcester, MA
- $105,000 - $195,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
10d
Child Care Assistant Director
Little Sprouts, LLC —Boston, MA
- $64,000 - $69,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
AV Technology Sales Manager-K-12 (NE)
Extron Electronics —Boston, MA
- Full-time
- School experience
- Up to 50% travel
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Building Engineer
Lincoln Property Company —Boston, MA
- $38 - $42 an hour
- On call
- Background check
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Child Care Assistant Director
Little Sprouts, LLC —Winchester, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
5d
Outside Sales Executive
LPi —Boston, MA
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Resident Relations Manager, J Vue at the LMA Apartments
Jefferson Apartment Group —Boston, MA
- $32 - $35 an hour
- Full-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Nursing Home Administrator
Life Care Center of Leominster —Leominster, MA
- $110,000 - $170,000 a year
- Full-time
- Nursing home
- Sanitation
- Bachelor's degree
Quick Apply
4d
After-School Program Coordinator
Little Sprouts, LLC —Concord, MA
- $25 - $27 an hour
- Full-time
- Background check
- Classroom
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
6d

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

business development center representative jobs in marlborough, ma

Customer Service Manager

Remote Inside Sales Representative

Administrative Assistant IV

Supervisor, Contact Center MA (Hybrid Schedule)

Senior Administrative Assistant

Customer Service Representative

Administrative Assistant III (Global Sourcing & Procurement)

Early Childhood-Assistant Director

BDC Representative

Retail Merchandising & Display Technician

Retail Merchandising & Display Technician

Territory Sales Representative

Child Care Assistant Director

AV Technology Sales Manager-K-12 (NE)

Building Engineer

Child Care Assistant Director

Outside Sales Executive

Resident Relations Manager, J Vue at the LMA Apartments

Nursing Home Administrator

After-School Program Coordinator

I want to receive the latest job alert for business development center representative in marlborough, ma

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