POSITION
Branch
Manager
DEPARTMENT: Branch & Member Services
TEAM: Branch Management
REPORTS TO: VP, Director of Branches
SUPERVISES: Branch & Member Services Team
GRADE LEVEL:
REMOTE %: None
As a Branch Manager at Embers, you create the environment where exceptional member experiences and meaningful team success come together every day. You lead the branch with a people-first mindset, helping members achieve their financial goals while ensuring teammates feel supported, empowered, and connected to a shared purpose. Through your leadership, operational stewardship, and community presence, you help bring the Embers experience to life in every interaction. The work you do shapes the trust, relationships, and sense of belonging that define who we are.
Create Memorable Experiences - You set the tone for how members feel when they walk through our doors. By fostering a welcoming, solution-focused environment, you help ensure every interaction leaves members feeling valued, understood, and confident in their financial journey.
Lead Daily Excellence - You keep branch operations running smoothly while balancing service, efficiency, compliance, and accountability. Your focus on consistency creates an experience members and teammates can rely on.
Inspire and Develop People - You invest in the growth of your team through coaching, feedback, and encouragement. By helping individuals build confidence and skills, you create opportunities for success today while preparing future leaders for tomorrow.
Strengthen Relationships - Whether supporting members, partnering with colleagues, or engaging with local organizations, you build connections that deepen trust and strengthen the Embers presence within the communities we serve.
Solve Problems with Ownership - Challenges are part of every day, and you approach them with curiosity, accountability, and sound judgment. You help remove obstacles, navigate member concerns, and find solutions that support both people and the organization.
Support What's Next - You stay adaptable as priorities evolve, stepping in wherever support is needed. By embracing change and continuously looking for better ways to serve members and teammates, you help move Embers forward.
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Members experience consistent, high-quality service that strengthens loyalty and engagement.
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The branch operates efficiently, accurately, and in alignment with operational and regulatory expectations.
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Cross-functional partnerships contribute to broader organizational success and continuous improvement.
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The branch adapts effectively to changing business needs while maintaining a positive and supportive environment.
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Assumes responsibility for other related duties as required or assigned.
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Bachelor’s degree in related field or equivalent knowledge and skills gained through experience.
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3+ years of branch management, lending, or financial services leadership experience
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Experience coaching, developing, and supporting team performance
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Working knowledge of consumer lending, deposit products, and branch operations
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Understanding of applicable financial regulations and compliance requirements
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Ability to build trust and meaningful relationships
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Communicating with confidence, empathy, and clarity
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Balancing attention to detail with a strong service mindset
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Taking initiative and following through on commitments
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Remaining adaptable and solution-focused when priorities shift
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Enjoying coaching others and celebrating team success
Talking: Frequent communication is required, especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
