Your job is more than a job
This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
GENERAL DUTIES
Customer Service
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Continuously displays a positive attitude that contributes to improving patient satisfaction results.
- Applies customer service skills consistent with LCMC’s Customer Service programs.
- Utilizes the service recovery process to address customers’ concerns or complaints.
- Treats all customers with dignity, respect, courtesy and compassion.
- Recognizes customer needs and begins to solve problems as soon as they are apparent.
- Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
- Displays behaviors which focus on the customer by doing what is appropriate the first time.
Financial Stability
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Advises supervisor of current or anticipated problems.
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Effectively uses time and resources to accomplish their duties.
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Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision.
- Resolves conflicting matters and schedules with peers and other staff.
- Willingly accepts assignments and completes in a timely fashion.
- Appropriately uses time and attendance system and adheres to related policies and procedures.
- Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.
Patient Throughput
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Keeps patients informed and gives periodic updates as appropriate.
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Within the scope of position, positively contributes to organizational goal of patient throughput.
Performance Improvement
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Actively promotes and support LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
- Is receptive to differing ideas and embraces change.
- Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
- Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
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Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
- Ability to work on or with teams to cooperatively reach goals.
- Appropriately documents in accordance with departmental and organizational policies.
- Able to apply job knowledge to improve work processes.
Performs Diagnostic Testing on patients.
- Collects blood and urine specimens using aseptic technique, performs EKG’s and enters collection of specimens into Epic EMR.
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Labels specimen containers / tubes appropriately (includes name, date of birth, physician, unit and patient MRN#) with label in front of patient.
Provides and maintains a comfortable, safe environment for patients.
- Reports any equipment malfunction within 15 minutes of malfunction.
- Ensures proper identification of patients by verifying patients name, spelling, date of birth, MRN number and physician.
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Review physician order sheet for patient’s correct name & allergies.
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Introduces self to patient / family and explains procedures.
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Consults nursing personnel concerning ambiguous orders prior to performing test.
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Reports any abnormal results to nurse or faxes to MD office.
Assists in pre-admit assessment of patients.
- Assists patients through various areas of Pre-Admission process as needed.
Escorts / transports patients.
- Assists in escorting patient to radiology waiting, hospital exits, or other diagnostic departments. Escort patients to SDS or for discharge home from SDS.
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Transports specimens to lab when necessary.
Performs additional duties as assigned.
- Performs additional duties as directed by manager and/or coordinator.
EDUCATION QUALIFICATIONS
GED / High School Diploma
EXPERIENCE QUALIFICATIONS
One year in acute care facility in blood drawing and nursing assistant duties
LICENSES AND CERTIFICATIONS
American Heart Association, HeartSaver & First Aid.
Phlebotomy Certification or Proof of Completion of Educational Training in Phlebotomy
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
About West Jefferson Medical Center
West Jefferson Medical Center, a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction
Your extras
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Deliver healthcare with heart.
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Give people a reason to smile.
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Put a little love in your work.
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Be honest and real, but with compassion.
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Bring some lagniappe into everything you do.
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Forget one-size-fits-all, think one-of-a-kind care.
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See opportunities, not problems – it’s all about perspective.
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Cheerlead ideas, differences, and each other.
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Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
