Top 2 Guest service agent Jobs in Marshall, Mn

Guest Services Representative Marshall EverSpring
EverSpring Inn & Suites + Tavern 507 —Marshall, MN
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
7d
Night Audit - GSR @ Marshall EverSpring
EverSpring Inn & Suites + Tavern 507 —Marshall, MN
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
7d

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Night Audit - GSR @ Marshall EverSpring
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Welcome guests upon their arrival and assign rooms. A degree in hospitality related field is an asset. Confirm group reservations and arrange personalized…
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Guest Services Representative Marshall EverSpring

EverSpring Inn & Suites + Tavern 507
Marshall, MN

Quick Apply

Job Details

Part-time
7 days ago

Qualifications

Customer records maintenance
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Phone communication
Greeting customers
Answering guest questions
Credit card payment processing
Hotel room assignment management
Records management
Hospitality Management
Organizational skills
Property management systems (PMS)
Fabric folding
Receptionist experience within hospitality industry
Laundry folding
Hospitality online booking platforms
Suggestive selling
Communication skills
Entry level

Full Job Description

Job Title: Guest Services Representative

Job Type: Part-time- mix of morning and afternoon shifts/weekends

Supervisor: General Manager

Summary

Our Guest Services Representatives (GSR) serve as our guests’ first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:

The Bird “Dogma”

1. We Put People First

2. We Dependably Drive Results

3. We Constantly Keep a Positive Attitude

4. We Never Stop Improving, Ever

5. We Relentlessly Solve Problems

Duties & Responsibilities

Perform all checkin and checkout tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (contact details, exact dates of their stay etc.).
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities.
Respond to guests’ inquiries in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Tending and folding laundry when needed.
Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.

Experience, Skills, and Education

Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred.
Experience with a form of property management software is a plus
Understanding of how travel planning websites operate, for example: Booking and TripAdvisor.
A strong desire to learn and develop.
Customer service attitude.
Excellent communication and organizational skills
A degree in hospitality related field is an asset.
Willingness to work nights, weekends, and holidays.
Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.

About EverSpring Inn & Suites + Tavern 507

The hotel is located right across the street from SMSU in Marshall and just a few minutes from the downtown area. Our 100-room hotel has accessible rooms, poolside suites, a fitness area, a business center, hot breakfast, and our attached restaurant, Tavern 507 next door. Tavern brings a focus on 'the simple things, done great', including a lineup of meaty wings, flavorful sauces, locally-sourced black angus burgers, a wide array of craft beers and beverages, and an inviting 'game on' atmosphere designed to be the perfect hub for fans of all generations.

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