Top 2 Shop manager Jobs in Marshall, Mn

Automotive Customer Service Advisor
Farmward Cooperative —Marshall, MN
- $17 - $20 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Profit sharing
- Wellness program
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Automotive Customer Service Advisor
Farmward Cooperative - OLD —Marshall, MN
The Automotive Service Writer will provide excellent service by assisting customers with scheduling, pricing and payment of products and services, communicate…
$17 - $20 an hour
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Automotive Customer Service Advisor
Farmward Cooperative —Marshall, MN
Maintain a valid driver’s license and driving record that meets company insurance requirements (if driving customer or company vehicles is required).
$17 - $20 an hour
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Store Manager
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Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

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Automotive Customer Service Advisor

Farmward Cooperative -
Marshall, MN

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Job Details

$17 - $20 an hour

Benefits

Profit sharing
Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Computer operation
Customer communication
Customer relationship building
High school diploma or GED
Suggestive selling
Technical Proficiency

Full Job Description

Automotive Customer Service Advisor

Reports to:

Shop Manager

Location:

Marshall

Pay Range:

$17- $20

Supervises:

FLSA Status:

Non-Exempt (Hourly)

About Us

Farmward Cooperative is a farmer-owned cooperative dedicated to supporting agricultural producers and rural communities. We provide agronomy,

energy, grain, feed, convenience store, retail services - including auto shops and small engine repair and financial services, all with a focus on safety, integrity, and long-term relationships. We are committed to providing quality products and services while fostering a safe, supportive, and respectful workplace where employees can grow and succeed.

Position Summary

The Automotive Customer Service Advisor serves as the primary point of contact for customers seeking automotive repair, tire, and maintenance services. This position is responsible for delivering exceptional customer service by scheduling appointments, preparing estimates, processing payments, coordinating work between customers and technicians, and ensuring services are completed accurately and efficiently. The role supports shop operations through effective communication, inventory monitoring, recordkeeping, sales opportunities, and maintaining a safe, organized, and professional work environment.

Duties & Responsibilities

Key Area

Tasks

Customer Service & Sales

Greet customers and assess vehicle service and repair needs

Provide accurate price quotes and explain recommended repairs and services

Communicate clearly with customers regarding service status, timelines, and costs

Upsell additional maintenance services, tires, accessories, and repair options when appropriate

Resolve customer questions, concerns, and complaints in a professional manner

Scheduling & Service Coordination

Schedule customer appointments and manage service workflow

Relay repair and maintenance information to technicians to ensure work is completed accurately

Coordinate technician workloads to maximize efficiency and timely service completion

Follow up with customers regarding completed services and future maintenance needs

Administrative & Financial Operations

Prepare repair estimates and service documentation

Process customer payments and accurately handle cash, credit card, and other transactions

Maintain customer records, service histories, and documentation within the service management system

Answer incoming calls and respond to customer inquiries

Inventory & Shop Support

Monitor inventory levels of tires, supplies, tools, and accessories

Order parts, supplies, and inventory as needed to support shop operations

Assist with maintaining accurate inventory records

Safety & Organization

Maintain a clean, safe, and professional customer service area

Ensure shop and work areas remain organized and free of hazards

Follow all company safety policies and procedures

Support a positive workplace culture through teamwork and professionalism

General Operations

Assist with administrative and operational duties as assigned

Support shop initiatives that improve customer satisfaction, efficiency, and profitability

Perform other duties as assigned by management

Qualifications & Requirements

Education and Experience

High school diploma or equivalent required.
1-2 years of customer service experience required; automotive service experience preferred.
Previous experience in a service advisor, retail, sales, or automotive environment preferred.
Basic understanding of automotive maintenance, repairs, and tire services preferred.
Experience working with point-of-sale (POS) systems, scheduling software, or service management systems preferred

Additional Requirements

Must be at least 18 years of age
Ability to work flexible hours, including occasional evenings or weekends as business needs require.
Ability to stand for extended periods and work in a fast-paced environment.
Ability to lift up to 25–50 pounds occasionally.
Demonstrates professionalism, reliability, positive attitude, and strong work ethic.
Commitment to providing an exceptional customer experience and representing Farmward in a professional manner

Safety & Compliance

Follow all company safety policies and procedures.
Maintain a clean, organized, and professional work environment.
Comply with company cash-handling and financial procedures.
Ensure customer and vehicle information remains accurate and confidential.
Maintain a valid driver’s license and driving record that meets company insurance requirements (if driving customer or company vehicles is required).

Skills & Qualifications

Exceptional customer service and interpersonal skills.
Strong verbal and written communication abilities.
Ability to build relationships and establish trust with customers.
Strong organizational and multitasking skills.
Attention to detail and accuracy in preparing estimates, processing payments, and maintaining records.
Ability to explain technical automotive information in a clear and customer-friendly manner.
Basic sales aptitude and ability to recommend products and services confidently.
Strong problem-solving and conflict-resolution skills.
Proficiency with basic computer applications including email, Microsoft Office, and service management software.
Ability to work independently and collaboratively as part of a team.

Licensing/Certifications

Class D License

Compensation & Benefits

Farmward is proud to offer more than just a paycheck. Our compensation and benefits package is built around the whole employee -your health, your future, your family, and your growth.

Benefits

Medical Insurance
Health Savings Account (HSA) with employer contributions
Company-paid life and disability insurance
Both a Pension and 401 (k) match - a rare combination that invests in your long-term future.
Paid time off, volunteer day, and holidays
Profit-sharing bonus opportunities
Employee Assistance Program (EAP) including mental health, financial counseling, and family support resources
Wellness program with reimbursement options
Additional voluntary benefit options, which includes Dental, and Vision Insurance.

Growth & Development:

Training and certification reimbursement
Professional development to support career advancement within our cooperative

Position Perks: (In addition to our benefits package, this position may include)

Boot program & Jean program
Carhartt jacket & bibs program

Ready to Grow your Career? Apply today at www.farmward.net or send your resume to [email protected]

Quick Apply

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shop manager jobs in marshall, mn

Automotive Customer Service Advisor

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