Position Summary
The Receptionist is often the first point of contact for patients, visitors and community members. This team member creates a welcoming, respectful and supportive experience while completing essential administrative tasks that help the hospital run smoothly. All actions should reflect our ICARE values and our mission to serve our community with compassion and excellence.
Essential Functions and Responsibilities
Greet every patient and visitor warmly, using a calm, friendly tone
Assist patients who need support by offering a wheelchair and/or personally walking them to their destination
Keep the main entrance stocked with clean, available wheelchairs by checking other departments, as needed
Provide clear directions and help guests feel valued and supported
Answer incoming calls promptly, using professional and courteous communication
Transfer calls to the appropriate department or individual
Use the listen, clarify, confirm approach to ensure information is accurate and understood
Occasionally provide financial and administrative support
Clean and wipe down wheelchairs during downtime to maintain safety and patient comfort
Sort incoming mail, deliver it to the correct mailboxes, and apply postage to all outgoing mail
Additional duties as assigned
High school diploma
Demonstrates excellent writing skills, understands medical terminology, and is computer literate (word processing and other relevant software)
Has worked in a position where high levels of confidentiality were maintained
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Carroll County Memorial Hospital is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
