System Analyst - Enterprise Collaboration
The Job:
As a System Analyst - Enterprise Collaboration, you are responsible for the design, administration, support, and continuous improvement of Roehl Transport's enterprise collaboration and communications platforms. You serve as the primary technical resource for voice, video, messaging, and contact center technologies that enable employees, drivers, customers, and business partners to connect and collaborate effectively.
You manage and support enterprise communication platforms including Webex Calling, Webex Contact Center, Microsoft Teams Meetings, Teams Chat, and related voice and collaboration technologies. You work closely with business stakeholders, vendors, and IT teams to implement new capabilities, troubleshoot service issues, improve user adoption, and ensure reliable communication services across the organization.
You are responsible for maintaining platform performance, managing technology upgrades, supporting integrations, documenting processes, and driving continuous improvement initiatives that enhance the employee and customer communication experience.
As a subject matter expert, you provide technical leadership for collaboration technologies and help shape Roehl's communication strategy as business needs evolve.
The Fit:
At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual who shares our values, someone who is looking to grow and develop professionally with a team who is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!
Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete multiple tasks. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions.
Now for the Technical Stuff
- Bachelor's degree in Information Technology or equivalent experience supporting enterprise collaboration and communications platforms.
- Experience administering and supporting enterprise communication and collaboration technologies.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex voice, video, messaging, and contact center issues.
- Experience working with vendors and service providers to resolve technical issues and implement new functionality.
- Ability to analyze usage trends, platform performance, and service reliability metrics to drive continuous improvement.
- Experience creating and maintaining technical documentation, user guides, and operational procedures.
- Knowledge of change management, service management, and incident management processes.
Detailed Knowledge and Experience With
- Cisco Webex Calling
- Cisco Webex Contact Center
- Microsoft Teams Meetings
- Microsoft Teams Chat and Collaboration
- Microsoft Teams Administration
- Voice and Unified Communications Technologies
- Contact Center Call Routing and Reporting
- VoIP Systems and Telephony Services
- Call Flows, Auto Attendants, and Hunt Groups
- Microsoft 365 Collaboration Services
- Audio and Video Conferencing Technologies
- Mobile Device Collaboration Solutions
- User Adoption and End User Training
- Vendor Management and Technical Escalation Processes
- Collaboration Platform Security and Compliance Controls
Preferred Skills
- Experience leading collaboration platform migrations and modernization initiatives.
- Experience integrating collaboration platforms with business applications and workflows.
- Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts.
- Experience supporting conference room and meeting room technologies.
- Understanding of network fundamentals impacting voice and video quality, including QoS, latency, and bandwidth considerations.
- Experience using reporting and analytics tools to evaluate platform adoption and service performance.
The Salary:
You will receive a competitive salary, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer 100% tuition reimbursement if you want to further advance your education!
The Start Date:
We are ready for you to start as soon as you can!
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation. With over 2,500 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada. We service over 8,800 customers and some of the most recognized brand names in the nation.
Roehl has earned hundreds of distinctions including two of the industry's highest safety honors: The American Trucking Associations' President's Trophy three times and the Truckload Carrier Associations' Annual National Fleet Safety Grand Prize two consecutive years. We have led the industry in the adoption of advanced operation technologies and are a leader in environmental initiatives. Our management practices have earned us recognition as one of the best managed trucking companies in America. Roehl is built on values - a commitment to efficiency, to timely service and promises kept; to quality, courtesy, reliability and a respected public image with a cornerstone value of safety.
At Roehl we recognize that our people ultimately power all we do. We provide a professional work environment coupled with award winning human resource practices which include training and opportunities that encourage you to be your best. Whether you are interested in information technology, business management or customer service, at Roehl you'll find a variety of career options that will suit your interests, skills, and the advancement of your professional goals.
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