Top 175 Customer service representative Jobs in Marshville, Nc

Customer Service Rep for Call Center
Waste Pro —Monroe, NC
- Computer literacy
- Residential
- Analysis skills
Quick Apply
Service Intake Coordinator
Pro-Serv Food Equipment —Charlotte, NC
- $21 - $25 an hour
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Automotive BDC Representative
Monroe Nissan —Monroe, NC
- $19 - $35 an hour
- Full-time
- Dealership
- Business development
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
12d
Bilingual WAH - NORTH CAROLINA ONLY - Call Center Representative
InfoCision Management Corp. —North Carolina
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Client Success Manager
Quo Vadis Inc. —Matthews, NC
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Presentation skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
meetus@US —Waxhaw, NC
- $48,000 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Customer service
- Mid-level
Quick Apply
Customer Care Rep
ASSA ABLOY —Monroe, NC
- Call employer
- No degree
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
13d
Call Center Customer Service Representative - On Site
Anticimex Carolinas —Monroe, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid training
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Matt Dubyoski - State Farm Agent —Indian Trail, NC
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Service Coordinator
Pro-Serv Food Equipment —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative - Logistics
BEST Logistics Group —Charlotte, NC
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply
Customer Service Associate I
Dollar Tree —Monroe, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Support Associate - Bob Squad
Bob's Discount Furniture LLC —Charlotte, NC
- Full-time
- 18 years or older
- Computer literacy
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Eyewear Customer Service/Sales Advisor
MyEyeDr. —Monroe, NC
- Weekends as needed
- Patient care
- Entry level
- Retail sales
- Paid holidays
- Health insurance
Customer Service Associate I
Family Dollar —Marshville, NC
- $10.50 - $11.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Builder Client Representative
Anticimex North America —Matthews, NC
- Full-time
- Mid-level
- Office
- Organizational skills
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Pageland, SC
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Representative
Caliber —Matthews, NC
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Monroe, NC
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
Customer Service Representative | $15/hr Plus Bonuses
Scott Clark Toyota —Matthews, NC
- From $15 an hour
- Online Application
- Microsoft Word
- Spanish
- Clean driving record
- Paid training
- Disability insurance

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Customer Service Rep for Call Center

Waste Pro -
Monroe, NC

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Typing
Productivity software

Full Job Description

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Quick Apply

Refine Your Search

customer service representative jobs in marshville, nc

Customer Service Rep for Call Center

Service Intake Coordinator

Automotive BDC Representative

Bilingual WAH - NORTH CAROLINA ONLY - Call Center Representative

Client Success Manager

Customer Service Representative

Customer Care Rep

Call Center Customer Service Representative - On Site

Customer Relations Representative - State Farm Agent Team Member

Service Coordinator

Customer Service Representative - Logistics

Customer Service Associate I

Customer Service Support Associate - Bob Squad

Eyewear Customer Service/Sales Advisor

Customer Service Associate I

Builder Client Representative

Customer Service Associate

Customer Service Representative

Medical Equipment Customer Service Representative

Customer Service Representative | $15/hr Plus Bonuses

I want to receive the latest job alert for customer service representative in marshville, nc

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