Senior Manager, User Operations
Harvey —San Francisco, CA
- $184,000 - $276,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Senior Manager/Director, Accounting Operations
Premier Talent Partners —San Francisco, CA
- $100 - $110 an hour
- Temporary
- Remote
- CPA
- 8 years
- US work authorization
Quick Apply
Senior Manager, People Operations
Tia —San Francisco, CA
- $150,000 - $170,000 a year
- Remote
- 8 years
- Ob/Gyn
- Mentoring
- Travel reimbursement
- Health insurance
Quick Apply
Senior Operations Program Manager, Central Operations
Handshake —San Francisco, CA
- $172,000 - $215,000 a year
- Full-time
- Office
- SQL
- Analysis skills
- Paid parental leave
- Health insurance
12d
Senior Business Operations Manager
Earnest —San Francisco, CA
- $153,000 - $192,000 a year
- Remote
- Office
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
7d
Sr. Operations Manager
Amazon.com Services LLC —Vacaville, CA
- $135,000 - $182,700 a year
- Weekends as needed
- Construction site
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Senior Manager, 3PL Operations
Torani —San Leandro, CA
- $152,597 - $169,552 a year
- Analysis skills
- Project management
- Bachelor's degree
Quick Apply
Senior Operations Manager
The Millennium Group —San Francisco, CA
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Revenue Operations
Abby Care —San Francisco, CA
- $165,000 - $185,000 a year
- Full-time
- Remote
- Background check
- 5 years
- SQL
- Commuter assistance
- Paid parental leave
4d
Senior Operations Manager
Amazon.com Services LLC —Vacaville, CA
- $135,000 - $182,700 a year
- Weekends as needed
- Ability to walk for extended periods
- Engineering
- Bachelor's degree
- AD&D insurance
- Health insurance
10d
Senior Manager, Business Operations
Crusoe —San Francisco, CA
- $195,000 - $235,000 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Product Operations Manager
Harvey —San Francisco, CA
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Product management
- Senior level
- Health insurance
- Dental insurance
Senior Manager, Business Operations, Lingo
Abbott Laboratories —Alameda, CA
- $130,700 - $261,300 a year
- Full-time
- 7 years
- Bachelor of Science
- Office
- Health insurance
- Tuition reimbursement
Sr. Manager, Retail Operations
Ferrara Candy Company, Inc. —Fairfield, CA
- $125,875 - $176,225 a year
- Merchandising
- Accounting
- Recruiting
- Health insurance
- Dental insurance
Senior Product Operations Manager, Evaluation
Harvey —San Francisco, CA
- $150,000 - $210,000 a year
- Full-time
- Hybrid work
- SQL
- Machine learning
- Senior level
- Health insurance
- Dental insurance
Senior Manager, Procurement Operations - Hardware
OpenAI —San Francisco, CA
- $216,000 - $240,000 a year
- Full-time
- Hybrid work
- Oracle
- Office
- Accounting
Senior Operations Manager
Lime —San Francisco, CA
- $109,000 - $140,000 a year
- Full-time
- English
- 3 years
- SQL
- Paid parental leave
- Health savings account
Quick Apply
12d
Senior Revenue Operations Manager
Rippling —San Francisco, CA
- $129,000 - $215,000 a year
- Hybrid work
- 5 years
- Office
- SQL
4d
Senior Manager, Technology Operations
Nscale —San Francisco, CA
- $130,000 - $230,000 a year
- Google Workspace
- Office
- Mentoring
Quick Apply
Senior Sales Operations Manager
HackerOne —San Francisco, CA
- $137,000 - $175,000 a year
- Full-time
- Remote
- Background check
- Analysis skills
- Fair chance
- Paid parental leave
- Paid holidays

I want to receive the latest job alert for senior operations manager in martinez, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior operations manager jobs near martinez, ca

Business Operations Manager jobs in San Francisco, CA

Senior Operations Manager jobs in San Francisco, CA

Senior Operations Manager jobs in Fairfield, CA

Senior Program Manager jobs in San Francisco, CA

Senior Operations Manager jobs in San Leandro, CA

Senior Operations Manager jobs in Vacaville, CA

Product Manager jobs in San Francisco, CA

Senior Operations Manager jobs in Alameda, CA

Senior Product Manager jobs in San Francisco, CA

Senior Revenue Manager jobs in San Francisco, CA

Senior Director Of Accounting jobs in San Francisco, CA

Business Operations Manager jobs in Frederick, MD

Business Administration jobs in Sacramento, CA

Business Operations Manager jobs in Cincinnati, OH

Business Analytics Internship jobs in New York State

Entry Level Business jobs in Charlotte, NC

Business Operations Manager jobs in Lancaster, PA

Senior Operations Manager jobs in Denver, CO

Senior Operations Manager jobs in Vancouver, WA

Senior Operations Manager jobs in Lakeville, MN

Senior Manager, User Operations

Harvey -
San Francisco, CA

Apply Now

Job Details

Full-time
$184,000 - $276,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

AI use case identification
Managing teams in a customer support role
Tooling
Team leadership
Operational management
Performance management strategy
Frontline customer support management
Leadership development
Managing clients in a customer support role
Team development
Collaboration with product development teams
AI-driven automation
Automation tools
Cross-functional communication
Team building

Full Job Description

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

User Operations

Compensation

$184K – $276K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is building one of the most consequential AI products in the world, and User Operations is central to how customers experience it. We are looking for a Senior Manager, User Operations to lead and own the performance of the NAMER region, developing their team of managers and defining the people management processes that keep their org running at a high bar. This individual will also work in close partnership with Support Operations to ensure operational programs and initiatives are adopted, measured, and deliver against performance goals.

This is a mid-build environment: the foundation is in place, the team is growing fast, and the expectation is that you will raise the bar significantly. This is not a steady-state role — you will be building as much as you are running, and the right person is energized by that.

The ideal person has extensive experience managing seasoned managers and driving performance in a fast-moving environment. They will own KPIs, manager quality, and team accountability for their region, maintaining and improving SOPs, implementing process changes at the manager layer, and ensuring programs from Support Operations land and stick. An AI-native approach is a must; this person finds leverage through tooling and automation, not just existing playbooks.

What You'll Do

People Leadership & Manager Development

Lead, coach, and develop a growing team of User Operations Managers by holding a high bar for people management quality including 1:1 effectiveness, performance management, and team culture.
Set clear expectations and hold experienced-managers accountable. This team brings real depth, and your job is to calibrate standards, surface gaps early, and drive performance with directness and care.
Act as a thought partner and escalation point for your managers on complex personnel decisions, team dynamics, and performance situations.
Partner with recruiting to bring in exceptional managers and ensure a strong onboarding experience that drives rapid time-to-impact.

Performance Ownership & Trend Synthesis

Own the performance health of your teams end to end — tracking and interpreting metrics across volume, quality, SLA adherence, CSAT, and team productivity.
Synthesize signals from across your teams to identify systemic trends, root causes, and improvement opportunities, and translate those into clear, actionable recommendations.
Establish and maintain a regular cadence of reporting and visibility into performance — leadership should always have an accurate picture of what is working and what is not.
Recognize when a pattern is localized versus org-wide, and calibrate response accordingly.

Cross-Functional Collaboration & Escalations

Serve as the primary User Operations representative in ongoing cross-functional relationships with Product, Engineering, and Go-to-Market teams.
Own escalation resolution for high-stakes or complex customer situations that require senior judgment.
Partner closely with Support Operations on process and program improvements — you own the people and performance side; they own the tooling and systems infrastructure.
Represent the voice of the frontline in planning conversations, ensuring operational realities are reflected in product and process decisions.

Strategy & Roadmap Ownership

Drive the people and performance roadmap for your region — owning prioritization and execution of improvements to how your managers and their teams operate.
Identify structural gaps in how the org operates, propose solutions before they become problems, and execute them in partnership with Support Operations for anything tooling or process-related.
Bring an AI-first lens to everything: actively identify where automation, tooling, and AI integration can create leverage for your teams and reduce the operational burden on leadership.
Stay current on support industry trends, tooling, and best practices — and bring that external perspective into internal planning.

What You Have

7+ years of experience in customer support or user operations, with 4+ years managing managers or leading multi-team organizations in a fast-paced, high-growth environment.
Demonstrated track record of developing strong managers, not just delivering results through individual teams.
Direct experience scaling a support or operations org through a high-growth inflection point; you know what breaks at each stage and how to get ahead of it.
Strong ability to synthesize complex operational data into clear narratives and actionable recommendations for senior leadership.
Proven ability to drive sustained performance improvement through goal-setting, accountability systems, and direct coaching rather than direct execution.
Experience working cross-functionally with Product, Engineering, and Go-to-Market teams, with the credibility and communication skills to influence without authority.
AI-native mindset: you actively use AI tooling to find leverage, build it into how your teams work, and think about automation as a first-order input to operational design — not an afterthought.
Comfortable operating at pace. Harvey moves faster than most companies; candidates who thrive here have lived that before and found it energizing, not exhausting.
Strong analytical mindset; moves fluidly between high-level trends and ground-level detail.
Fluency with Zendesk and other operational tooling platforms.

Compensation

$184,000 - $276,000

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-AD1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

senior operations manager jobs in martinez, ca

Senior Manager, User Operations

Senior Manager/Director, Accounting Operations

Senior Manager, People Operations

Senior Operations Program Manager, Central Operations

Senior Business Operations Manager

Sr. Operations Manager

Senior Manager, 3PL Operations

Senior Operations Manager

Senior Manager, Revenue Operations

Senior Operations Manager

Senior Manager, Business Operations

Senior Product Operations Manager

Senior Manager, Business Operations, Lingo

Sr. Manager, Retail Operations

Senior Product Operations Manager, Evaluation

Senior Manager, Procurement Operations - Hardware

Senior Operations Manager

Senior Revenue Operations Manager

Senior Manager, Technology Operations

Senior Sales Operations Manager

I want to receive the latest job alert for senior operations manager in martinez, ca

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Compensation

Why Harvey

Role Overview

What You'll Do

What You Have

Compensation

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Job Seeker Tools

Employer Tools

Browse

Stay Connected