Top 9 Help desk technician Jobs in Martinez Ga

Service Desk Technician - II
Pollock Company —Augusta, GA
- $45,000 - $65,000 a year
- 8 hour shift
- Azure
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
HELP DESK LEAD
Cross Link Consulting —North Augusta, SC
- $40,000 - $50,000 a year
- Extended hours
- Mid-level
- Windows
- Mentoring
- Flexible schedule
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13d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —North Augusta, SC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Repair/Mover
MCCRACKEN & AMICK INC —Augusta, GA
- 8 hour shift
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply

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In-Home Sales & Tech Support (Part Time)
Asurion —Augusta, GA
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$20.05 an hour
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Augusta, GA
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$20.05 an hour
10d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply

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Service Desk Technician - II

Pollock Company -
Augusta, GA

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Desktop computer repair
Network hardware support
Operating systems
IT user and group management
GPO
Client rapport building
Equipment installation
In-person customer service
Peripheral setup
Windows
Software installation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Computer management
IP networking
Desktop administration
Associate's degree
Peripheral hardware support
Server hardware support

Full Job Description

Position:

Service Desk Technician - II (Full-Time)

Location:

Augusta, GA

Description:

The Service Desk Technician II is a client-facing technical support professional responsible for delivering exceptional remote and onsite IT support to clients throughout Augusta, Georgia, and the surrounding areas. This role serves as a primary escalation point for complex technical issues and requires strong troubleshooting skills, excellent customer service, and the ability to work independently in a fast-paced Managed Service Provider (MSP) environment.

The successful candidate will support a diverse client base across multiple industries and must be comfortable managing multiple priorities while maintaining a high level of professionalism and technical expertise.

Responsibilities:

The primary responsibilities for this position include, but are not limited to:

Receive, prioritize, document, and manage incoming service requests through phone, email, ticketing systems, and internal channels.
Troubleshoot, diagnose, and resolve Tier I and Tier II technical issues involving desktops, laptops, mobile devices, servers, networks, cloud services, and business applications.
Serve as an escalation point for Tier I technicians and assist with advanced troubleshooting and issue resolution.
Perform onsite support and project-related work as needed at client locations.
Document all troubleshooting steps, resolutions, and client communications accurately within the PSA platform.
Follow established service desk procedures, escalation processes, and documentation standards.
Manage assigned tickets to completion while meeting service level agreements (SLAs) and response expectations.
Proactively identify recurring issues and recommend solutions to improve client environments and service delivery.
Assist with user onboarding and offboarding processes, including account management, device deployment, and access provisioning.
Participate in after-hours support and on-call rotations as required.
Collaborate with fellow technicians, engineers, and management to ensure a high level of client satisfaction.

Competencies:

Qualified candidates must meet the following job requirements:

Ability to work in a fast-paced help desk environment.
Ability to multi-task and prioritize work efficiently.
High attention to detail and ability to work with others to resolve issues.
Ability to maintain a courteous and professional rapport with clients, even in high-stress situations.
Meet high corporate standards of attendance, work quality, and performance.
Must have intermediate experience with the following:
Computer hardware, software, and operating systems.
/ Entra ID and Group Policy.
Installation and troubleshooting of peripheral devices and software.
Must have basic experience with the following:
Network concepts and services such as TCP/IP, DHCP, and DNS.
Server hardware, software, and operating systems.
Experience with any of the following is desired, but not required:
Advanced network concepts such as Routing, Switching, NAT, and VPN.
Cloud solutions such as Office 365, AWS, and Azure.
Server applications and services such as SQL, RDS, and IIS.

Education, Experience, and Certifications:

Required:

Minimum of a High School Diploma or GED
Minimum of 2 years of professional IT support experience
Minimum of 1 year in a Tier II support role or equivalent experience
At least one industry-recognized certification such as:
CompTIA A+
CompTIA Network+
Microsoft Certification
Cisco Certification
Equivalent technical certification

Preferred:

Associate's Degree or higher in Information Technology or a related field
Experience working for a Managed Service Provider (MSP)
Experience with PSA and RMM platforms

Work Environment:

This position may be performed in-office, remotely, onsite at client locations, or through a hybrid arrangement based on business needs. The role requires extended periods of computer use, phone communication, and interaction with various technology systems and equipment.

Occasional travel to client locations within the service area may be required. A valid driver's license and reliable transportation are preferred.

Expected Hours:

This is a full-time position for five, eight-hour workdays (40 hours) per week. A one-hour lunch break is provided but may not be at the same time each day. This position will also participate in an on-call rotation for after-hours and weekend support requests.

Benefits:

Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off

Schedule:

Monday to Friday
Day shift
On call

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT Support: 2 years (Required)

License/Certification:

Microsoft, Cisco, or CompTIA (Preferred)

Work Location: In person

Quick Apply

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help desk technician jobs in martinez ga

Service Desk Technician - II

HELP DESK LEAD

Now Hiring IT and Telecom Field Technicians

Repair/Mover

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