Top 6 Remote help desk Jobs in Martinsville Va

MSP for Architects - Mid-Senior Technician ( Remote - East Coast )
Agile Networks —United States
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- Analysis skills
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MSP for Architects - Mid-Senior Technician ( Remote - East Coast )
Agile Networks —United States
Manage software license tracking, assignment, and renewals across the organization's application stack (e.g., Autodesk, Bluebeam, Rhino, Microsoft 365).
$60,000 - $85,000 a year
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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MSP for Architects - Mid-Senior Technician ( Remote - East Coast )

Agile Networks -
United States

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year

Qualifications

Customer communication
Microsoft Office
Attention to detail
Computer hardware
Remote access software
Desktop administration

Full Job Description

We are seeking a motivated and detail-oriented Mid-Senior Level IT Technician to join our team.

This is a fully remote position supporting East Coast clients, with the majority based in the Metro NYC area. We welcome candidates in any U.S. time zone - if you're in Mountain or Pacific time and can shift your schedule earlier to overlap with Eastern business hours, that works well for us.

The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of computer systems, networks, and the specialized design/engineering software our clients rely on. This role is essential in maintaining our IT infrastructure - including our RMM, identity, and device management tools - and delivering exceptional customer service.

Why Techs Like This Role

Our clients are architecture and design firms across the East Coast - sharp, well-educated, and by a wide margin genuinely pleasant to work with.
They rarely hit us with low-level tickets, so more of your day goes toward real problem-solving instead of firefighting the basics.
When something recurring comes up, we systemize it - building a real fix instead of patching the same issue over and over.
Most of what we support is modern, well-maintained tech - only a small slice of the environment is old enough to need retiring.
You'll help build our AI-powered helpdesk assistant, trained on years of historical ticket history plus the knowledge the team feeds it, supporting clients who are already sharp researchers in their own right.
After-hours work is rare - if a client asks for something past 6pm, it's a discretionary call, not an obligation. Weekends are uncommon too, and when one does come up, you'll get a comp day to use at your discretion.
The work stays interesting - new tools, real variety, and a team that's genuinely good to be around.

Responsibilities

Provide technical support for hardware and software issues, including troubleshooting and resolving problems related to operating systems, applications, and network connectivity.
Manage user accounts and identities through Active Directory and Microsoft Entra ID (Azure AD), ensuring proper access controls are in place.
Deploy, monitor, and maintain endpoints using NinjaRMM and ImmyBot for remote monitoring, patch management, and automated software deployment.
Administer mobile device management (MDM) for Android and iOS devices (iPhones and iPads), with potential future expansion to laptop management.
Manage software license tracking, assignment, and renewals across the organization's application stack (e.g., Autodesk, Bluebeam, Rhino, Microsoft 365).
Support design and engineering software including Autodesk products (AutoCAD, Revit), Rhino, and Bluebeam, including rendering workflows and related workstation performance.
Support AI tools used for virtual assistance workflows, including MCP (Model Context Protocol) server setup and maintenance, and help train/feed our internal AI helpdesk assistant with historical ticket data and curated knowledge.
Support various operating systems including Windows, macOS, Linux, and mobile platforms.
Collaborate with other IT staff on projects related to IT infrastructure upgrades or enhancements.
Provide remote and onsite technical support for end users (Windows, macOS, Office 365, networking, printing, etc.)
Assist with onboarding/offboarding of users, devices, and accounts
Perform routine system monitoring, updates, and maintenance
Support networking equipment, Wi-Fi, and cloud-based platforms (e.g., Microsoft 365, Egnyte, VPNs)
Escalate advanced issues when needed and collaborate with senior technicians
Maintain accurate documentation of support requests, resolutions, and client environments

Skills

Proficient in technical support and desktop support with a strong understanding of computer hardware and software troubleshooting.
Knowledgeable in computer networking concepts such as TCP/IP, DNS, LAN administration, and network security protocols.
Familiarity with IT infrastructure components including firewalls, VPNs, Meraki devices, and Microsoft Windows Server.
Experience with RMM and automated endpoint management tools (e.g., NinjaRMM, ImmyBot, or similar platforms).
Experience with Microsoft Entra ID (Azure AD) and hybrid identity management alongside Active Directory.
Experience with MDM platforms for managing Android and iOS devices.
Understanding of software license management, tracking, and renewal processes.
Experience with help desk tools like ServiceNow or Jira for tracking issues effectively.
Strong communication skills to interact with users at all levels while providing excellent customer service.
Analytical skills to diagnose issues quickly and efficiently while maintaining a focus on user satisfaction.
Ability to work independently as well as collaboratively within a team environment. Join us in this exciting opportunity to grow your career in IT while contributing to our mission of providing top-notch technical support!

Bonus Skills (Nice to Have)

Hands-on experience using AEC (Architecture, Engineering, Construction) design software such as AutoCAD, Revit, Rhino, or Bluebeam, including rendering workflows
Familiarity with AI tools for virtual assistance and MCP (Model Context Protocol) server configuration
Exposure to security tools and practices (MFA, endpoint protection, backups)
Previous MSP or client-facing IT services experience

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Work Location: Remote

Quick Apply

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remote help desk jobs in martinsville va

MSP for Architects - Mid-Senior Technician ( Remote - East Coast )

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