Role Purpose:
Location - Hybrid - Fort Lauderdale, Florida
Level - Experienced Professional
Department - Strategy
Working Pattern -
Benefits - Benefits at Ideagen
Salary - To be discussed at next stage
Mazlan is Ideagen's AI capability and one of the most exciting developments we've delivered to customers in recent years. As we continue to evolve Mazlan, we're building a dedicated team focused on helping customers get real value from it during their free trial period.
As an AI Adoption Specialist, you'll support trial customers across your region, guiding them through Mazlan and helping them integrate it into their day-to-day work. This customer-facing role sits within a newly formed team and offers the opportunity to help shape processes, build strong customer relationships, and develop expertise in AI adoption.
Your focus is simple: helping customers get value from Mazlan quickly and confidently, so they can see its impact before their trial ends.
This role offers the chance to be part of launching something new at Ideagen, build in-demand AI adoption skills, and make a meaningful impact on customer outcomes within a defined region, with clear progression as the team grows.
Responsibilities:
- Owning engagement for Mazlan free-trial customers within your assigned region
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Managing a portfolio of trial accounts from activation through to conversion
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Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins
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Understanding customer workflows and tailoring guidance to their specific needs
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Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges
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Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors
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Sharing best practices and resources that help customers realise value quickly
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Monitoring trial health and flagging at-risk accounts early
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Working closely with Sales to support conversion conversations and customer handovers
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Sharing customer feedback and insights with Product, Customer Success, and Commercial teams
Skills and Experience:
You don't need to be an AI expert to succeed in this role. Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important. You're comfortable working independently, enjoy building relationships, and understand the connection between customer success, adoption, and business growth.
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You are highly customer-focused and enjoy enabling others to succeed with software
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You communicate clearly and confidently with both end users and senior stakeholders
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You learn new tools quickly and can explain them in a simple, accessible way
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You are organised, proactive, and capable of managing your own priorities
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You understand the link between customer success, adoption, and commercial outcomes
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You are comfortable working in a regional role and building long-term relationships
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Experience in customer success, onboarding, training, implementation, or enablement would be an advantage
Desirable:
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Experience in a Customer Success, onboarding, implementation, or training role
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Knowledge of EHS, Quality, Compliance, Risk, or related industries
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Experience with AI-powered tools or a strong interest in AI and emerging technologies
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!
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