What You Will Do
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
- Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- This role may be assigned additional duties and responsibilities in support of business needs.
Minimum Qualifications
- High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
- Ability to stand, sit, and perform job duties for extended periods
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
- Generally scheduled for 40 hours per week; additional hours may be required based on business needs
- Requires morning, afternoon, and evening availability on any day of the week
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
Preferred Skills/Education
- Associate degree in Psychology, Criminal Justice, or related field
- 1-2 Years experience conducting retail investigations
- 1-2 Years experience using physical security systems (CCTV, EAS)
- Experience investigating Organized Crime and asset protection cases
- Investigating Organized Crime and asset protection cases
Pay Range: $18.50 - $20.00 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
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Health, Dental and Vision insurance
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Life and Disability insurance
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Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
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Flexible spending and health savings accounts
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401(k) Retirement account with company match
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Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
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Education support programs, including tuition assistance and trade skills scholarships
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Business Travel Accident insurance
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Maternity and Parental leave
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Adoption assistance
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Lowe's Associate Discount and broad discount platform
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Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $18.50 - $20.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
