Top 179 Customer relations manager Jobs in Maryland

Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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4d
Mgr,Strategic Accounts
CVS Health —Maryland
- $54,300 - $145,860 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
11d
Client Relationship Manager - Bethesda, MD
Charles Schwab —Bethesda, MD
- $91,000 - $139,500 a year
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Senior Account Manager
Advanced Programs, Inc. —Columbia, MD
- $110,000 - $160,000 a year
- Full-time
- Background check
- 7 years
- Ability to walk for extended periods
- Disability insurance
- Health insurance
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Regional Sales Manager
Hoffmaster —Baltimore, MD
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
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Account Manager (B2B Sales) - Calverton, MD
Universal Energy Solutions —Calverton, MD
- $55,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Paid training
- Health insurance
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Outside Sales Account Manager
Airgas —Salisbury, MD
- $60,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- Windows
- Paid jury duty
- Commuter assistance
Outside Account Manager
State Industrial Products —Baltimore, MD
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Wellness program
- Disability insurance
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16h
Customer Success Manager
3E —Bethesda, MD
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
11d
Client Manager, Employee Benefits
Gallagher Benefit Services —Rockville, MD
- $54,000 - $105,500 a year
- Full-time
- Mid-level
- Windows
- 8 years
- Paid parental leave
- Health savings account
Regional Customer Support Manager
PEVCO —Middle River, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Business Manager I (remote)
McCormick —Hunt Valley, MD
- $87,910 - $153,870 a year
- Marketing
- Merchandising
- Mid-level
- Profit sharing
- Paid parental leave
3d
Client Relations Manager
SWEET VIRGINIA CARE LLC —Kensington, MD
- $60,000 - $80,000 a year
- Full-time
- Hospital
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager II
DealerOn —Rockville, MD
- $62,500 a year
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Client Relations Manager
Hire Hangar —North Laurel, MD
- $70,000 - $90,000 a year
- Contract
- Google Workspace
- Mid-level
- Office
Quick Apply
WFH Account Manager
Qureos Inc —Baltimore, MD
- $84,500 - $145,000 a year
- Full-time
- Remote
- Mid-level
- Financial services
- Communication skills
8d
Client Relationship Manager
Capital Services —Towson, MD
- $80,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
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Senior Customer Success Manager
CORAS —Lexington Park, MD
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Military
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Senior Manager Operations, Alsense(R)
Danfoss —Baltimore, MD
- $110,000 - $135,000 a year
- Full-time
- Remote
- Product management
- Travel
- Senior level
9d
Manager, Client Success
Moore —Lanham, MD
- $65,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance

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Customer Service Manager (Client Experience)

National Board for Certification in Occupational Therapy, Inc
Gaithersburg, MD

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Job Details

Full-time
$85,000 - $95,000 a year
4 days ago

Benefits

Profit sharing
Disability insurance
Health insurance
401(k)
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Managing teams in a customer support role
Tooling
Metrics Reporting
High school diploma or GED
Managing clients in a customer support role
CRM system proficiency
Technical troubleshooting support
Productivity software
Data-driven decision making
Technical Proficiency

Full Job Description

The Client Experience Manager is the lead member of the Client Management team, a core function within the Credentialing Services department, focused on delivering high-quality client support throughout the certification lifecycle. The team serves as the primary point of contact for candidates, certificants, and partners, providing responsive assistance, resolving inquiries, supporting exam administration, reviewing eligibility, and ensuring timely and accurate administrative processing, while collaborating closely with Credentialing Services to maintain consistency, compliance, and operational efficiency.

This role is focused on leading and managing the Client Management team and ensuring alignment, accountability, and effectiveness by establishing clear expectations and maintaining quality standards and compliance, while overseeing day-to-day service delivery operations. In addition, this role drives improvements to enhance customer experience and operational efficiency.

Scope of Responsibility:

Receives high-level objectives rather than task-level direction.
Sets team priorities, allocates resources, and resolves competing demands.
Makes independent people and delivery decisions within established goals.
Accountable for sustained performance, engagement, and development of a team.
Influences outcomes through planning, prioritization, and performance management.

Essential Functions
Leadership & Operational Oversight

Provides leadership for the Client Management team, including departmental structure, priorities, and decision-making.
Establishes and monitors performance and service delivery metrics to evaluate team performance, inform strategic priorities, and support continuous improvement in service delivery.
Serves as a liaison with the test administration partner by submitting and tracking support tickets, ensuring timely resolution for standard exam administrations.
Leads continuous improvement efforts to increase quality, efficiency, and effectiveness of customer service.
Drives adoption of AI-enabled tools and technologies to streamline workflows and improve accuracy.
Supports department and company-wide initiatives and cross-functional priorities.

People Management

Serves as the primary communication lead for the client management team, ensuring team alignment on products, services, policies, procedures, and organizational updates.
Leads training and change management efforts across the team.
Manages performance by clarifying expectations, addressing performance issues, and providing regular feedback, training, and coaching for skill development.
Establishes clear goals, expectations, and success metrics for direct reports.
Manages team workflows, cross-functional coordination, allocates resources effectively, and resolves complex operational issues.

Customer Experience & Service Excellence

Drives initiatives to enhance the overall customer experience across all service channels.
Develops and implements solutions to service challenges in digital platforms, communications, and service delivery.
Ensures consistent, high-quality customer service through clear expectations, monitoring, and coaching.
Maintains the ability to perform all core customer service functions and actively supports the team during high-volume periods, escalations, or resource constraints to ensure seamless service delivery.

Quality Assurance & Compliance

Ensures the quality and compliance of customer service activities by monitoring performance and service-related metrics.
Leads reviews and updates of forms, handbooks, website content, and other published materials to ensure accuracy, consistency, and compliance with policies, accessibility, and accreditation standards.
Collaborates with the team to resolve general, administrative, technical, and security-related complaints and investigations; ensures timely issuance of formal responses and accurate documentation for completeness, compliance, and quality.

And other job-related responsibilities as needed to support NBCOT’s mission, vision, and values.

Required Qualifications
Education and Experience

High school diploma or equivalent is required, associate’s degree or higher is preferred, along with 6+ years of progressively responsible experience in customer service, including 2+ years of people management experience, or equivalent combination of education and experience.
Demonstrated experience in enhancing customer service operations and implementing tools and technology.
Experience in tracking and analyzing metrics to inform decisions, implement improvements, and develop team members.

Technical Proficiency

Advanced knowledge of business and productivity software, Customer Relationship Management (CRM), and Microsoft 365.
Able to perform advanced-level tasks independently including customizing workflows, generating complex reports, troubleshooting issues, and providing training or support to others.

Competencies

Effective communication skills
People and performance management
Evidence-based decision making
Critical thinking
Customer orientation and service excellence
Attention to detail and results orientation
Continuous improvement
Collaboration
Adaptability and resilience

Work Environment and Physical Demands

Work environment – Hybrid
Work schedule – 35 hours per week (full-time)
Physical demands
- Sitting, standing, and walking – frequently (2.5-5.5 hours/day)
- Fine hand manipulation and grasping/handling (typing, using small tools) – frequently (2.5-5.5 hours/day)
- Reaching above shoulder level – rarely (not daily)
- Bending, stooping, pushing, pulling, lifting, and carrying up to 50 lbs. – rarely (not daily)

Salary: $85,000 - $95,000 depending on experience

Join Our Team

At NBCOT, justice, equity, diversity, and inclusion (JEDI) are an integral part of our mission and vision and having a diverse staff and inclusive workplace is one of the ways we put our values into action. We promote a culture where employees collaborate in an energizing environment while focusing on the high-quality work that makes us stand out in the certification industry. We also believe that life-work balance is important and demonstrate this belief with a generous benefits package that includes:

35-hour work week
over 30 paid days off each year
paid medical insurance
matched 401K plan and discretionary profit-sharing contributions
annual bonus and salary adjustments
covered life insurance and short-term and long-term disability
voluntary benefits: vision, term life, critical illness, accident,and pet insurance

NBCOT is proud to be on The NonProfit Times' list of The Best Nonprofits to Work For since 2014.

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Refine Your Search

customer relations manager jobs in maryland

Customer Service Manager (Client Experience)

Mgr,Strategic Accounts

Client Relationship Manager - Bethesda, MD

Senior Account Manager

Regional Sales Manager

Account Manager (B2B Sales) - Calverton, MD

Outside Sales Account Manager

Outside Account Manager

Customer Success Manager

Client Manager, Employee Benefits

Regional Customer Support Manager

Customer Business Manager I (remote)

Client Relations Manager

Customer Success Manager II

Client Relations Manager

WFH Account Manager

Client Relationship Manager

Senior Customer Success Manager

Senior Manager Operations, Alsense(R)

Manager, Client Success

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