Top 45 Email chat support remote Jobs in Maryland

Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Grants Transactions Processing Assistant, Associate
LCG, Inc. —Rockville, MD
- $21.06 - $24.42 an hour
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Grants Transactions Processing Assistant, Junior
LCG, Inc. —Rockville, MD
- $19.57 - $24.47 an hour
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Specialist (Tier 1 Support)
First Home Mortgage —Middle River, MD
- $55,000 - $65,000 a year
- Azure
- Mid-level
- Organizational skills
14d
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
10d
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Specialist, Customer CARE (6-months contract)
Vista —Montego Bay, MD
- Contract
- English
- Communication skills
- Entry level
Instructional Designer I - REMOTE
Ryder System —Annapolis, MD
- $65,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
Business Support Advisor
AMERICAN SUBSTANCE ABUSE PROFESSIONALS INC —Cockeysville, MD
- $40,000 a year
- Extended hours
- Remote
- Spanish
- Microsoft Outlook
- Marketing
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d
988 Crisis Chat Text Supervisor
Grassroots Crisis Intervention —Columbia, MD
- $29 - $32 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10h
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
6d
Specialist, Customer CARE (Full-time)
Vista —Montego Bay, MD
- Full-time
- English
- Communication skills
- Entry level
Bodily Injury Adjuster - Litigation, Moderate/Complex - MD, VA, DC, WV, DE (Remote)
Allstate —Baltimore, MD
- $53,500 - $84,625 a year
- Remote
- Background check
- Mid-level
- US work authorization
- Tuition reimbursement
- Work from home
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
10d
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
7d
IT Service Desk Specialist – Level II – MEADE
Systems Plus —Fort Meade, MD
- Email
- Mid-level
- Office
- Bachelor's degree
Guest & Member Support Specialist II (Bilingual Spanish)
Sky Zone —Maryland
- $20 - $26 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
7d

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email chat support remote jobs near maryland

Helpdesk Support Specialist

BITHGROUP Technologies -
Baltimore, MD

Quick Apply

Job Details

Part-time
$30 - $33 an hour

Qualifications

Writing skills
Windows
Desktop applications
Technical Proficiency

Full Job Description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
Identify and troubleshoot technical issues
Provide guidance on problem resolution
Escalate issues to senior team members when necessary
Log all support requests in our ticketing system
Maintain knowledge base of common issues and resolutions
Provide excellent customer service by building rapport with clients and ensuring their needs are met
Work collaboratively with other team members to ensure client satisfaction
Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Friendly and patient demeanor with a passion for helping others
Ability to work independently and as part of a team
Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Quick Apply

Refine Your Search

email chat support remote jobs in maryland

Helpdesk Support Specialist

Grants Transactions Processing Assistant, Associate

Grants Transactions Processing Assistant, Junior

Desktop Support Specialist (Tier 1 Support)

IT Service Desk Support Specialist

Service Desk Support Specialist

Specialist, Customer CARE (6-months contract)

Instructional Designer I - REMOTE

Business Support Advisor

IT Support Center Specialist (Tier 1)

988 Crisis Chat Text Supervisor

SupportCenter Specialist - Tier 1

Specialist, Customer CARE (Full-time)

Bodily Injury Adjuster - Litigation, Moderate/Complex - MD, VA, DC, WV, DE (Remote)

Information Technology Support Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

IT Service Desk Analyst II

IT Service Desk Specialist – Level II – MEADE

Guest & Member Support Specialist II (Bilingual Spanish)

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