Top 477 Guest services event operations manager Jobs in Maryland

Director of Event Operations
TKO EMPLOYMENT SERVICES DELAWARE LLC —Grasonville, MD
- $75,000 - $80,000 a year
- Weekends as needed
- Sanitation
- Hotel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
11d
Certified Peer Recovery Specialist 15
LIGHTHOUSE BEHAVIORAL HEALTH CENTER —Baltimore, MD
- $15 - $25 an hour
- Part-time
- 18 years or older
- Management
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
Events Project Manager
Sonjie Productions —Baltimore, MD
- $25 - $27 an hour
- Extended hours
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
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Restaurant Manager
Mucho Gusto Group —Anne Arundel County, MD
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Recruiting
- In-person
- Paid training
- Health insurance
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Guest Services Event Operations Manager
Maryland Zoo —Baltimore, MD
- $50,000.00 - $52,395.20 a year
- 8 hour shift
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
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Assistant General Manager
Hilton Garden Inn - Frederick —Frederick, MD
- $70,000 - $80,000 a year
- Extended hours
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
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Operations Assistant
DC Dynasty LLC —Fort Washington, MD
- $20 an hour
- Email
- Entry level
- Employee discount
Quick Apply
Regional Vice President | Operations | Modus by PM Hotel Group
PM Hospitality Strategies, Inc. —Chevy Chase, MD
- $160,000 - $190,000 a year
- Full-time
- Hotel
- Travel
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Recruiter - Guest Services
Washington Commanders —Landover, MD
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
7d
General Manager
Hotel Revival Baltimore —Baltimore, MD
- $150,000 - $175,000 a year
- Construction site
- 5 years
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Receptionist
Gross Mendelsohn & Associates —Baltimore, MD
- $47,000 - $54,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
- Free parking
Event Experience Manager
Marriott International, Inc —National Harbor, MD
- $28.35 - $30.27 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Associate Director, Meeting Planning and Event Technology
Financial Industry Regulatory Authority, Inc. —Rockville, MD
- $114,200 - $248,700 a year
- Extended hours
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid jury duty
- Commuter assistance
Quick Apply
FLEX OSR Event Manager, In-Market (South Florida)
Marriott International, Inc —Bethesda, MD
- $31.25 - $39.90 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- Commuter assistance
- Paid parental leave
9d
Executive Assistant to the CEO & Office Manager
Brightview Senior Living, LLC —Baltimore, MD
- $90,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- English
- Health insurance
- Dental insurance
Assistant General Manager
Topgolf —Germantown, MD
- $73,100 - $89,300 a year
- Extended hours
- Sales
- Ability to lift 50 pounds
- 21 years or older
- Dental insurance
- Vision insurance
Executive Assistant
Bethesda Country Club —Bethesda, MD
- $30 - $40 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Senior Operations Manager - Events
Marriott International, Inc —National Harbor, MD
- $59,000 - $76,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Custodial Services Manager (Johns Hopkins Facilities & Real Estate)
Johns Hopkins University —Baltimore, MD
- $64,688 - $113,360 a year
- Overtime
- Background check
- Hospitality
- Computer literacy

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Director of Event Operations

TKO EMPLOYMENT SERVICES DELAWARE LLC
Grasonville, MD

Quick Apply

Job Details

$75,000 - $80,000 a year
11 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Business operations

Full Job Description

Team Member Benefits:

Medical, Dental and Vision
Employer Paid Life Insurance
Other Supplemental Benefits
Employer Matched 401K
Hotel Room Discounts across multiple brands
Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

Interview, recruit, train, schedule, coach and support Banquet Servers and Housemen, ensuring they perform in accordance with established brand or hotel standards.
Oversees daily operations of the Banquets division, including moving and setting tables, flipping rooms, creatively setting stations, managing staff, and running events.
Assist the F&B Director in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Complete ownership for the ongoing training requirements in the Banquets division.
Lead, develop and support associates to ensure they are performing in accordance with established standards and TKo core values.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs.
Conducts performance evaluations that are timely and constructive.
Handles discipline of team members as needed and in accordance with company policy.
Implement effective controls of food, beverage and labor costs.
Ensure compliance with health, safety, sanitation and alcohol awareness standards.
Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
Monitor and contribute to the control of food & beverage inventories.
Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner.
Participate in and lead department meetings.
Process banquet checks accurately and efficiently for payment.
Ensure guest satisfaction throughout the meal service.
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Associate or Bachelor’s degree in the hospitality field preferred.
Two Years working as a Banquet Manager and/or F&B Manager, preferably in a hotel.
Extensive knowledge of overall F&B operations.
Micros POS experience preferred.
Proficient with Microsoft Office.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Must be able to provide outstanding customer service to internal and external guests.
Must have knowledge of departmental operations.
Must have knowledge of computers and training techniques.
Maintain a professional appearance and manner at all times.
Ability to exercise judgment in evaluating situations and in making sound decisions.
Must have strong interpersonal skills and cordial behavior.
Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
Excellent communication, organization, written and guest relations skills.
Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
Strong interpersonal skills and a can-do positive attitude.
A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.

Job descriptions and responsibilities are subject to change depending on business needs.

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Refine Your Search

guest services event operations manager jobs in maryland

Director of Event Operations

Certified Peer Recovery Specialist 15

Events Project Manager

Restaurant Manager

Guest Services Event Operations Manager

Assistant General Manager

Operations Assistant

Regional Vice President | Operations | Modus by PM Hotel Group

Guest Experience Manager - Maryland

Recruiter - Guest Services

General Manager

Receptionist

Event Experience Manager

Associate Director, Meeting Planning and Event Technology

FLEX OSR Event Manager, In-Market (South Florida)

Executive Assistant to the CEO & Office Manager

Assistant General Manager

Executive Assistant

Senior Operations Manager - Events

Custodial Services Manager (Johns Hopkins Facilities & Real Estate)

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