Top 44 Hotel front desk supervisor Jobs in Maryland

Director of Front Office
Marriott International, Inc —National Harbor, MD
- $119,000 - $154,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
Hotel Director of Front Office
DoubleTree by Hilton Hotel Annapolis —Annapolis, MD
- $78,000 - $81,000 a year
- Microsoft Word
- Microsoft Excel
- Inventory management
- Free parking
Quick Apply
12d
Front Office Manager
Homewood Suites by Hilton Largo, MD —Largo, MD
- Full-time
- Mid-level
- Hotel
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
General Manager
Marriott International, Inc —Annapolis, MD
- $125,000 - $135,000 a year
- Full-time
- Residential
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Spv Front Desk-200
Crescent Hotels & Resorts LLC —Bethesda, MD
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
Quick Apply
Front Office Mgr
Doubletree BWI —Linthicum Heights, MD
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Supervisor -
Crescent Hotels & Resorts LLC —Baltimore, MD
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- 401(k) matching
Quick Apply
6d
Assist Front Desk Mgr NX
Crescent Hotels & Resorts LLC —Bethesda, MD
- Weekends as needed
- Word processing
- Mid-level
- Windows
Quick Apply
Front Office Manager
Crescent Hotels & Resorts LLC —Baltimore, MD
- 3 years
- Hotel
- Training & development
- 401(k) matching
- Employee discount
Quick Apply
Assistant Front Office Manager
Marriott Baltimore Inner Harbor —Baltimore, MD
- $24 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
3d
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
11d
EXPERIENCED HOTEL Front Desk Supervisor
Donohoe Hospitality Services —College Park, MD
- $21 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Senior Operations Manager - Events
Marriott International, Inc —National Harbor, MD
- $59,000 - $76,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
5d
Operations Supervisor
Marriott International, Inc —Rockville, MD
- $21.76 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Office Manager
Hampton by Hilton Ocean City Bayfront Convention Center —Ocean City, MD
- From $55,000 a year
- Full-time
- Mid-level
- Hotel
- US work authorization
- Free parking
- 401(k)
Quick Apply
4d
J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)
Pyramid Hotel Group —Saint Michaels, MD
- $55,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Conflict management
- Health insurance
- Dental insurance
Guest Service Agent
Hyatt Regency Bethesda —Bethesda, MD
- $19 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
1d
Front Desk Agent at The Bethesdan Hotel
Bethesdan Hotel —Bethesda, MD
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Negotiation
- Paid holidays
- Disability insurance
Quick Apply
2d
Gust Service Manager / Admin Assistant
Holiday Inn Express —Elkridge, MD
- From $40,000 a year
- Overnight shift
- Sales
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
13d

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Director of Front Office

Marriott International, Inc -
National Harbor, MD

Apply Now

Job Details

Full-time
$119,000 - $154,000 a year

Qualifications

Operational analysis
Team member evaluation
Hotel policy compliance
Managing teams in a customer support role
Phone communication
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Coaching
Customer satisfaction tracking
Associate's degree in Business Administration
Performance feedback (performance evaluation method)
Improving operational efficiency
Frontline customer support management
Quality improvement leadership
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Hotel and accommodations guest check-out
Professional development support
Financial operations management
Client retention
Decision making
Hospitality Management
Employee relations management
Mentoring
Data interpretation
Recruiting
Interviewing

Full Job Description

Additional Information
Job Number26084161
Job CategoryRooms & Guest Services Operations
Location201 Waterfront St, National Harbor, Maryland, United States, 20745
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $119,000-$154,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel front desk supervisor jobs in maryland

Director of Front Office

Hotel Director of Front Office

Front Office Manager

General Manager

Assistant General Manager

Spv Front Desk-200

Front Office Mgr

Front Desk Supervisor -

Assist Front Desk Mgr NX

Front Office Manager

Assistant Front Office Manager

Front Desk Supervisor

EXPERIENCED HOTEL Front Desk Supervisor

Senior Operations Manager - Events

Operations Supervisor

Front Office Manager

J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)

Guest Service Agent

Front Desk Agent at The Bethesdan Hotel

Gust Service Manager / Admin Assistant

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