Top 937 Public trust clearance Jobs in Maryland

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Admin Assistant - Camp Springs
CLEAR GLOBAL SOLUTIONS, LLC —Camp Springs, MD
- $39 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Structural Biology Research Scientist
Guidehouse —Bethesda, MD
- $85,000 - $141,000 a year
- Full-time
- Mid-level
- Doctor of Philosophy
- Critical & Intensive Care
- Commuter assistance
- Health savings account
Biologist
Guidehouse —Bethesda, MD
- $56,000 - $94,000 a year
- Full-time
- Mid-level
- Master's degree
- Analysis skills
- Commuter assistance
- Health savings account
8d
Scientist
Guidehouse —Bethesda, MD
- $74,000 - $124,000 a year
- Full-time
- 3 years
- Master's degree
- Doctor of Philosophy
- Commuter assistance
- Health savings account
Associate Scientist
Guidehouse —Gaithersburg, MD
- $65,000 - $108,000 a year
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health savings account
5d
Staff Scientist
Guidehouse —Bethesda, MD
- $98,000 - $163,000 a year
- Full-time
- Master's degree
- Doctor of Philosophy
- Critical & Intensive Care
- Commuter assistance
- Health savings account
4d
Bioassay Researcher
Guidehouse —Silver Spring, MD
- $85,000 - $141,000 a year
- Full-time
- Master's degree
- Doctor of Philosophy
- Critical & Intensive Care
- Commuter assistance
- Health savings account
Molecular Biologist
Guidehouse —Bethesda, MD
- $74,000 - $124,000 a year
- Full-time
- 3 years
- Master's degree
- Analysis skills
- Commuter assistance
- Health savings account
AI Learning Specialist
Metric5 —Baltimore, MD
- $150,000 - $170,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
SECURITY ASSISTANT
WEEMS DESIGN STUDIO, INC. —Bethesda, MD
- $95,000 - $101,100 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Computer Systems Analyst
Guidehouse —Rockville, MD
- $98,000 - $163,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Critical & Intensive Care
- Commuter assistance
- Health savings account
Data Processing Specialist, Associate
LCG, Inc. —Rockville, MD
- $20 - $25 an hour
- PRN
- Remote
- 7 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Public Health Evaluation Scientist (Chronic Disease)
Ripple Effect —Rockville, MD
- $85,344 - $98,145 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Continuous improvement
Quick Apply
1d
Administrative Assistant
Guidehouse —Bethesda, MD
- $74,000 - $124,000 a year
- Full-time
- Office
- Master's degree
- Databases
- Commuter assistance
- Health savings account
5d
Quantitative Research & Evaluation Manager
Ripple Effect —Rockville, MD
- $102,413 - $117,774 a year
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Analysis skills
Quick Apply
12d
Library Technician (Metadata and Digitization Support)
Library Systems & Services LLC —Bethesda, MD
- $24.49 - $33.00 an hour
- Full-time
- Ability to sit for extended periods
- Organizational skills
- 1 year
- AD&D insurance
- Disability insurance
Quick Apply
FOIA Consultant II
Akima, LLC —North Bethesda, MD
- $85,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Junior Help Desk Agent (2843)
PSI Pax —Naval Air Station Patuxent River, MD
- Weekends as needed
- Background check
- Word processing
- Research

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

public trust clearance jobs in maryland

Call Center Agent

Admin Assistant - Camp Springs

Service Desk Analyst

Structural Biology Research Scientist

Biologist

Scientist

Associate Scientist

Staff Scientist

Bioassay Researcher

Molecular Biologist

AI Learning Specialist

SECURITY ASSISTANT

Computer Systems Analyst

Data Processing Specialist, Associate

Public Health Evaluation Scientist (Chronic Disease)

Administrative Assistant

Quantitative Research & Evaluation Manager

Library Technician (Metadata and Digitization Support)

FOIA Consultant II

Junior Help Desk Agent (2843)

I want to receive the latest job alert for public trust clearance in maryland

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