Top 543 Technical support Jobs in Maryland

Technical Support & Customer Success Specialist
Accelerant —Forest Hill, MD
- $52,000 - $62,000 a year
- Full-time
- Mid-level
- Programmable logic controllers
- Continuous improvement
- Health insurance
- Dental insurance
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9d
Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
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Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
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IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Technical IT Support - Help Desk(Job 1417)
DLH —Bethesda, MD
- $70,000 - $75,000 a year
- Google Workspace
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
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8d
IT Service Desk Agent
General Dynamics Information Technology —Bethesda, MD
- $30.44 - $41.18 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- 401(k) matching
14d
IT Support Specialist (Contract, Remote)
INFUSE —Maryland
- Contract
- Remote
- Google Workspace
- No experience needed
- English
- Paid holidays
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Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Sparrows Point, MD
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Technical Support Specialist - Level 1
Port Cyber —Kensington, MD
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
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Systems Support Technician I
Luminis Health —Annapolis, MD
- $23.61 - $35.42 an hour
- Full-time
- Computer literacy
- Bachelor of Science
- Office
- AD&D insurance
- Paid holidays
Help Desk Support
22nd Century Technologies Inc. —Aberdeen, MD
- $48,000 - $50,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
IT Desk Support Analyst
American Pest —Columbia, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
9d
IT Field Support Services Technician
CohnReznick —Bethesda, MD
- $69,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid time off
- Parental leave
10d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
Service Desk Technician I (IT/Information Services)
TidalHealth —Salisbury, MD
- $19.51 - $29.27 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Help Desk Specialist
CACI —Fort Meade, MD
- $72,700 - $149,200 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
IT Service Desk- Field Technician
Your Way IT Solutions, LLC —Upper Marlboro, MD
- Weekends as needed
- Background check
- Microsoft Office
- Ability to lift 50 pounds
Quick Apply

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technical support jobs near maryland

Technical Support & Customer Success Specialist

Accelerant
Forest Hill, MD

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Job Details

Full-time
$52,000 - $62,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Referral program

Qualifications

Live chat
Teamwork
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Machine troubleshooting
Slack
Managing clients in a customer support role
Attention to detail
Collaborative technology platforms
Organizational skills
Customer support
Technical support via email
Client interaction via phone calls

Full Job Description

About Accelerant Manufacturing

At Accelerant Manufacturing, we're building the future of manufacturing through

automation. We design, build, and support advanced production equipment that helps

our customers increase efficiency, improve consistency, and scale their operations with

confidence.

We're a team of engineers, builders, and problem-solvers who enjoy tackling complex

challenges and finding better ways to do things. As a growing company, every

employee has the opportunity to make a meaningful impact. Good ideas can come from

anyone, and we're always looking for people who are curious, driven, and eager to

learn.

Our relationship with customers doesn't end when a machine is delivered. We believe

great support is just as important as great engineering. When our customers need help,

we work alongside them to solve problems, minimize downtime, and keep their

operations running.

If you're looking for a place where you'll be challenged, trusted with real responsibility,

and surrounded by people who are passionate about innovation, you'll fit right in. Every

day brings new opportunities to solve problems, learn something new, and help build

technology that's changing the way manufacturing gets done.

Position Overview

We are looking for a highly organized, customer-focused Technical Support & Customer

Success Specialist to serve as the first point of contact for customer support requests.

This role is responsible for monitoring customer support channels, responding to

customer inquiries, troubleshooting machine issues, documenting support cases, and

escalating complex technical problems to our Engineering team when necessary.

The ideal candidate enjoys solving problems, communicating with customers, and

working closely with engineering to ensure issues are resolved quickly and effectively.

Key Responsibilities

Customer Support

Monitor customer technical support channels throughout the day for customer

requests and technical issues.

Respond promptly to customer questions and provide clear, professional

communication.

Troubleshoot machine, software, and operational issues using existing

documentation and knowledge bases.

Guide customers through diagnostic procedures to resolve problems remotely.

Follow up with customers to ensure issues have been fully resolved.

Technical Triage

Evaluate incoming issues and determine severity and priority.

Differentiate between operational, configuration, hardware, software, and

engineering-related issues.

Gather logs, photos, videos, error messages, and diagnostic information before

escalation.

Reproduce reported issues whenever possible.

Ticket Management

Create and maintain detailed support tickets for every customer issue.

Document troubleshooting steps, customer communications, root causes, and

final resolutions.

Track ticket status through completion.

Maintain accurate records for future reference and trend analysis.

Engineering Coordination

Escalate unresolved or advanced technical issues to the Engineering team.

Provide engineers with complete documentation to minimize back-and-forth

communication.

Act as the liaison between customers and engineers during the resolution

process.

Communicate updates and expected timelines to customers.

Knowledge Management

Help maintain and improve troubleshooting guides and internal documentation.

Identify recurring issues and recommend process improvements.

Contribute to FAQ articles and customer support documentation.

Qualifications

Required

2+ years of customer support or technical support experience.

Excellent written and verbal communication skills.

Strong troubleshooting and critical thinking abilities.

Ability to prioritize multiple requests in a fast-paced environment.

Experience using Slack or similar communication platforms.

Comfortable working with customers over chat, email, and phone.

Strong documentation and organizational skills.

Preferred

Experience supporting industrial equipment, manufacturing equipment,

automation systems, or machinery.

Familiarity with PLCs, sensors, pneumatic systems, electrical components, or

mechanical systems.

Experience reading technical manuals and wiring diagrams.

Basic understanding of engineering workflows.

Ideal Candidate

The ideal candidate is:

Patient and customer-focused

Mechanically inclined

Detail-oriented

Organized and process-driven

Calm under pressure

A strong communicator

Comfortable learning new technologies

Able to work independently while collaborating closely with engineering

Success Metrics (KPIs)

First Response Time

Customer Satisfaction (CSAT)

Number of Tickets Resolved per Week

Escalation Rate to Engineering

Engineering Escalation Quality

Documentation Accuracy

Ticket Backlog

Customer Follow-up Completion Rate

Recurring Issue Identification

Knowledge Base Contributions

Internal Communication Effectiveness

Customer Retention and Satisfaction

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off

Retirement plan

Professional development opportunities

Collaborative team environment

Opportunity to work with innovative manufacturing technology

If you enjoy solving problems, helping customers succeed, and working alongside engineering teams to support cutting-edge equipment, we’d love to hear from you.

Pay: $52,000.00 - $62,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in maryland

Technical Support & Customer Success Specialist

Level 1 Help Desk Technician

Service Desk Analyst

IT Support Technician I

IT Service Desk Support Specialist

Technical IT Support - Help Desk(Job 1417)

IT Service Desk Agent

IT Support Specialist (Contract, Remote)

Help Desk/ Windows Support

IT Support Associate II, Ops Tech Solutions (OTS)

Technical Support Specialist - Level 1

Systems Support Technician I

Help Desk Support

IT Desk Support Analyst

IT Field Support Services Technician

Customer Service Advocate I (Remote)

Service Desk Technician I (IT/Information Services)

Help Desk Technician

Help Desk Specialist

IT Service Desk- Field Technician

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