Top 4497 Senior technical support engineer Jobs in Maryland City Md

Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP
Forward —Washington, DC
- $200,000 - $230,000 a year
- On call
- Remote
- Analysis skills
- Product management
- Travel
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Senior Technical Support Engineer
Nightwing Intelligence Solutions, LLC —Annapolis Junction, MD
- $122,000 - $253,000 a year
- Full-time
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Solutions Engineer, Strategic
Atlassian —Washington, DC
- $139,506 - $219,725 a year
- Remote
- 5 years
- Product management
- Senior level
- Health insurance
6d
Systems Engineer Development Program
National Security Agency —Fort Meade, MD
- $87,362 - $136,848 a year
- 8 hour shift
- Doctoral degree
- Computer Science
- Engineering
3d
Associate Technical Support Engineer
Casepoint —Washington, DC
- $80,933 - $92,563 a year
- Hybrid work
- Research
- Mid-level
- In-person
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Senior Member of the Technical Staff - Customer Technical Support
Aptiv plc —Washington, DC
- $130,000 - $180,000 a year
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Dental insurance
IT Specialist Digital Support Tier I (Part-Time)
United States Agency for Global Media (USAGM) —Washington, DC
- $42.02 an hour
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
Senior Test and Evaluation Engineer
Decision Technologies —Washington, DC
- $125,000 - $200,000 a year
- Full-time
- Remote
- PMP
- Data analysis skills
- Research
- AD&D insurance
- Health insurance
IT Specialist Digital Support Tier II
United States Agency for Global Media (USAGM) —Washington, DC
- $50.48 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
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IT Specialist Digital Support Tier III
United States Agency for Global Media (USAGM) —Washington, DC
- $60.10 an hour
- Weekends as needed
- Office
- Senior level
Quick Apply
Senior Salesforce Engineer, (Senior Consultant, Engineering & Technical Services)
Fearless Solutions —Baltimore, MD
- $120,588 - $195,955 a year
- Full-time
- Remote
- Background check
- 3 years
- Travel
- Paid jury duty
- Paid parental leave
Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)
CONCEPT SOLUTIONS LLC —Washington, DC
- $95,000 - $102,000 a year
- Weekends as needed
- Google Workspace
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Software Engineer, Windows/Desktop Applications - College Park, MD, USA
Speechify —College Park, MD
- $140,000 - $200,000 a year
- Remote
- Windows
- Mentoring
- APIs
10d
Senior Marine Electronics Exterior Communication Engineer
Pantheon Data —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Tuition reimbursement
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Technical DevSecOps Manager - TS/SCI with Polygraph
General Dynamics Information Technology —McLean, VA
- $147,292 - $199,278 a year
- Computer science
- Computer Science
- 3 years
SharePoint Administrator - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $96,569 - $130,651 a year
- SQL
- Bachelor's degree
- Travel
- Paid time off
- 401(k) matching
MCCO Senior Test Engineer | Active TS/SCI CI Poly
General Dynamics Information Technology —Fort Meade, MD
- $106,250 - $143,750 a year
- 5 years
- Bachelor's degree
- Software development
- Paid time off
- 401(k) matching
ICAM Engineer - Edge Services (Radiant Logic)
General Dynamics Information Technology —Fort Meade, MD
- $142,792 - $184,000 a year
- Hybrid work
- Windows
- Java
- Bachelor's degree
- Paid time off
- 401(k) matching

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Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

Forward -
Washington, DC

Quick Apply

Job Details

$200,000 - $230,000 a year

Qualifications

Knowledge management
Customer communication
On-site technical support
Content creation for technical audiences
Defect resolution root cause analysis
Technical documentation
Software deployment
Triage
Defect analysis
Configuration management
Incident Escalation
Security data analysis
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Problem management
TS/SCI with Polygraph
Network infrastructure management
Escalation handling
Developing technical user guides
Cross-functional communication
Failure analysis
Production troubleshooting

Full Job Description

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Forward is looking for a Senior Technical Support Engineer (Senior Customer Care Engineer).

Do you want to create a category and help build a special company?
Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you'll do:

As a Senior Customer Care Engineer (Federal), you will serve as a trusted technical advisor and escalation engineer for strategic Federal customers operating highly complex production networks.

Responsibilities:

Providing triage, prioritizing, and resolving technical issues for our top customers.

Requirements:

Serve as the primary technical interface for assigned Federal customers
Troubleshoot and resolve complex production issues across networking, infrastructure, data collection, modeling, and analytics workflows
Perform deep technical triage and root cause analysis for customer- reported issues
Recreate customer environments and scenarios to identify software defects and validate fixes
Work directly with Engineering and Product Management to drive bug resolution, feature enhancements, and customer success outcomes
Analyze network configurations, routing behavior, security posture, and infrastructure telemetry
Support onboarding, deployment validation, upgrades, and operational health checks
Leverage APIs, scripting, and automation to improve customer workflows and operational efficiency
Assist customers with advanced use cases, including: network verification, path analysis, outage prevention, vulnerability and exposure analysis, configuration compliance, intent validation, security posture analysis, operational troubleshooting

Develop and maintain technical documentation, knowledge transfer materials, and operational guidance
Participate in after-hours escalation support as required for mission-critical customer environments
Support classified customer engagements and on-site activities when necessary

What We're Looking For
If you possess the TS/SCI with FSP and a strong networking foundation, we encourage you to apply.

Required Qualifications

Active TS/SCI with Full Scope Polygraph (FSP)
Strong troubleshooting and analytical skills
Experience supporting production enterprise or service provider environments
Ability to communicate technical concepts clearly to both engineers and executive stakeholders
Strong customer-facing communication and professionalism
Ability to work independently in fast-paced operational environments
Understanding of networking fundamentals, including: TCP/IP, Routing and Switching, VLANs, BGP, OSPF, ACLs ,NAT, DNS, network segmentation

Up to 20% travel within a 2-hour radius of Washington DC required
Ability to participate in after-hours on-call rotation

Preferred Qualifications:

The following are preferred but not required:

Experience supporting Federal or classified customer environments
Familiarity with Linux administration and troubleshooting Python, Bash, or other scripting experience
API integration and automation experience
Experience with network security technologies and operations
Familiarity with large-scale vendor environments, including: Cisco, Juniper Networks, Arista Networks, Palo Alto Networks, Fortinet
Exposure to cloud networking and hybrid infrastructure environments
Experience with automation, telemetry, SNMP, REST APIs, or infrastructure-as-code concepts
Understanding of cybersecurity frameworks, compliance validation, or vulnerability management workflowsWhy Forward Networks?

One of the Best Places to Work in Networking
At Forward Networks, you'll work alongside some of the brightest minds in networking, security, and software engineering, including Stanford PhDs, industry veterans, and technical leaders who are redefining how modern networks are operated and secured.
We foster a highly collaborative culture where innovation, technical excellence, customer impact, and professional growth are valued. This is a place where engineers solve real problems, influence product direction, and work on technology that genuinely changes the industry.

Mission Impact That Matters

Our Federal customers support some of the most critical missions in the United States Government. The networks they operate directly impact national security, mission readiness, operational continuity, and cyber defense.
As part of the Federal Support organization, your work will help ensure these environments remain secure, resilient, compliant, and operational when it matters most.

Category-Defining Technology

Forward is the leader in Network Digital Twin technology, delivering a mathematically accurate model of the network that enables organizations to verify behavior, reduce outages, improve security posture, and modernize operations.
Our platform models the entire hybrid multi-cloud network, giving customers unprecedented visibility and confidence across their infrastructure. You'll work directly with cutting-edge technology that is transforming how the world's largest organizations manage and secure their networks.

Customers Speak for Themselves
Organizations using Forward have reported significant operational and business benefits through improved visibility, automation, verification, compliance validation, and outage prevention.

Growth and Opportunity

This role provides the opportunity to grow both technically and professionally while working directly with advanced enterprise and Federal environments.

You'll gain exposure to:

large-scale hybrid and multi-cloud networks
advanced network security operations
automation and API-driven workflows
network verification and digital twin technologies
cross-functional collaboration with Engineering and Product teams
mission-critical Federal customer operations

At Forward , your work will directly influence customer success, platform evolution, and the future of network operations and security.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $200,000/yr and $230,000/yr. The offered compensation may also include stock.

Quick Apply

Refine Your Search

senior technical support engineer jobs in maryland city md

Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

Senior Technical Support Engineer

Senior Solutions Engineer, Strategic

Systems Engineer Development Program

Associate Technical Support Engineer

Senior Member of the Technical Staff - Customer Technical Support

IT Specialist Digital Support Tier I (Part-Time)

HelpDesk Specialist

Senior Test and Evaluation Engineer

IT Specialist Digital Support Tier II

IT Specialist Digital Support Tier III

Senior Salesforce Engineer, (Senior Consultant, Engineering & Technical Services)

Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)

Senior Software Engineer, Windows/Desktop Applications - College Park, MD, USA

Senior Marine Electronics Exterior Communication Engineer

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Technical DevSecOps Manager - TS/SCI with Polygraph

SharePoint Administrator - TS/SCI with Polygraph

MCCO Senior Test Engineer | Active TS/SCI CI Poly

ICAM Engineer - Edge Services (Radiant Logic)

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