As a Restaurant Manager, a typical day might include the following:
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Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
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Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
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Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
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Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
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Performing nightly check outs and audits
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Investigating and resolving service/food quality complaints
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Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
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Enforcing established safety practices and ensures quality standards are maintained
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Accountable for all sales and operating transactions in compliance with the policies and procedures
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Providing a positive, fun working environment for associates
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Other duties as assigned
Supervisory Responsibilities
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Supervising approximately 20-30 front-of-house employees per shift
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Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
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Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
This job might be for you if you demonstrate the following abilities and meet the following qualifications:
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Minimum of 2 years' direct management experience in a full service food and beverage, high volume upscale and/or club environment required
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Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
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High School Diploma required. Associate or Bachelor’s degree preferred
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TIPS or other recognized Alcohol Certification required
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Exemplary customer service skills
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Strong problem solving and analytical skills
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Ability to work well with people internally and externally at all levels
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Solid planning, organizing and scheduling abilities
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Strong team building skills with emphasis on development and ability to think outside the box
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Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
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Work hours necessary to maintain facility
Required Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
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Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
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Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
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Project Management - Develops project plans; Completes projects on time and budget
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
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Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
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Visionary Leadership - Displays passion and optimism; Inspires respect and trust
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Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
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Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
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Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
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Business Acumen - Understands business implications of decisions; Displays orientation to profitability
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Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
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Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
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Organizational Support - Follows policies and procedures; Supports organization's goals and values
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Strategic Thinking - Develops strategies to achieve organizational goals
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Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence
Physical Demands / Work Environment / Hours
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.
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May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
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Non-typical office hours will be customary including evenings, weekends, and holidays
Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Guy Fieri's Foxwoods Kitchen + Bar and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.
We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.
Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.
Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in accordance with Tribal Laws. All Native American applicants who wish to receive preference in hiring are required to self-report when filling out their application: http://www.mptnlaw.com/MERO/RightsNotice.pdf.
