Top 31 Customer relations representative Jobs in Mason, Mi

Paratransit Service Representative
CATA —Lansing, MI
- Part-time
- High school diploma or GED
- Typing
- Entry level
Paratransit Service Representative
Capital Area Transportation Authority —Lansing, MI
- $18 an hour
- Part-time
- High school diploma or GED
- Typing
- Entry level
Quick Apply
Customer Relations Representative
Intuitive Career Solutions inc —Lansing, MI
- $16 - $20 an hour
- Full-time
- Background check
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
10d
Account Representative - State Farm Agent Team Member
Karl Smathers - State Farm Agency Intern —Okemos, MI
- $55,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Ambassador - Lansing, Michigan
LAZ Parking —Lansing, MI
- $19 an hour
- Part-time
- Ability to walk for extended periods
- English
- High school diploma or GED
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Josh Orler - State Farm Agent —Lansing, MI
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jennifer Blumer - State Farm Agent —Lansing, MI
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Account Representative - State Farm Agent Team Member
Trinesha Goebel - State Farm Agent —Mason, MI
- $45,000 - $65,000 a year
- Full-time
- Office
- Residential
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Account Representative - State Farm Agent Team Member
Robert Bell - State Farm Agent —Lansing, MI
- $40,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- 401(k)
- Paid time off
Quick Apply
SEH-SCHEDULING SPECIALIST
University of Michigan Health Sparrow —Charlotte, MI
- Full-time
- Hospital
- HIPAA
- No experience needed
2d
Telemarketer - State Farm Agent Team Member
Henry Walker - State Farm Agent —Okemos, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Sales Associate (Part-Time) - Southwind Plaza, Lansing, MI
DTLR —Lansing, MI
- Extended hours
- Merchandising
- Maintenance
- English
Customer Service Representative - State Farm Agent Team Member
Robert Cape - State Farm Agent —Jackson, MI
- $35,000 - $48,000 a year
- Full-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Adam Boden - State Farm Agent —Jackson, MI
- $45,000 - $65,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Henry Walker - State Farm Agent —East Lansing, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Sales - Rental Counter Sales Rep
MacAllister Machinery —Lansing, MI
- Overtime
- Heavy equipment operation
- Computer literacy
- Writing skills
Quick Apply
EVS Call Center Dispatcher 2nd Shift
Xanitos Inc —Lansing, MI
- $22 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
- Wellness program
- Paid jury duty
Quick Apply
3d
Hager Fox HVAC Installation Technician
Hager Fox Heating & Cooling —Lansing, MI
- Overtime
- Customer service
- Basic math
- Residential
Account Associate - State Farm Agent Team Member
Henry Walker - State Farm Agent —Lansing, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Community Director - Abigail Senior, Edmond Senior and Walnut Park
Bedrock Property Management —Lansing, MI
- Travel
- Mentoring
- Computer skills
Quick Apply
3h

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Paratransit Service Representative

CATA -
Lansing, MI

Apply Now

Job Details

Part-time

Qualifications

Customer communication
Map reading
High school diploma or GED
Desktop applications
Typing
Productivity software
Quality data entry
Customer data entry

Full Job Description

PARATRANSIT SERVICE REPRESENTATIVE

Job Summary – Essential Functions:

The Paratransit Service Representative is responsible for assisting customers by efficiently scheduling trips on various CATA paratransit services in a manner that is cost effective, efficient, safe, and provides the highest level of service quality possible. The essential functions include the following:

Promptly answer paratransit office telephones and provide excellent customer service.

Schedule requests for paratransit service that are the most cost effective, efficient, and safest possible.

Consult with Paratransit Scheduler to resolve service and scheduling issues.

Create and maintain customer files, location files, vehicle files and operator manifests

Create, edit, and discontinue runs when schedules change.

Process telephone and written requests for information and service.

Assist in implementing procedures for paratransit services.

Provide backup and relief for paratransit dispatch.

Know and provide customers with information on all CATA services and service areas.

Provide timely, reliable, and effective reports and communications, written and oral.

Assist the Paratransit Manager, as requested.

Provide backup and relief for other Paratransit and Customer Service Department personnel.

Participate as an effective member of the CATA administrative team and perform all duties described.

Reports To:

Paratransit Manager

Duties:

Utilize software applications, including Trapeze Pass.

Enter customer concerns and compliments in the Customer Call Record database.

Accurately maintain customer and ridership records to meet State and Federal reporting regulations.

Maintain good and professional relations with customers, CATA contractors, and human service agencies that schedule services, and the public in general.

Refer customers to other services as applicable.

Provide required data, materials, and reports, both oral and written.

Follow high standards and practices at all times, including adherence to CATA’s commitment to equal employment opportunity.

Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities.

Maintain service and quality standards.

Follow and promote safe work practices and all CATA safety rules, policies, and procedures.

Consistently provide prompt, courteous, and appropriate service to the public.

Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures and contractual agreements.

Perform other duties as required by the Paratransit Manager.

Qualifications:

High school degree minimum.

Must have very good data entry, typing, and map reading skills.

Excellent customer service skills.

Proficient computer skills, including Microsoft Office Suite and other current computer applications used at CATA.

Experience with transit software programs preferred.

Able to communicate effectively with contractors, customers, and employees.

Able to communicate effectively, handle details, meet deadlines, and work independently and under general direction.

Very neat and professional appearance.

Able to perform essential functions and duties and to perform other tasks as assigned.

Cooperative, willing to work with and learn from others, and able to respond productively to change.

Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.

___________________________________________________________________________

THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.

___________________________________________________________________________

Apply Now

Refine Your Search

customer relations representative jobs in mason, mi

Paratransit Service Representative

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Account Representative - State Farm Agent Team Member

Ambassador - Lansing, Michigan

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

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SEH-SCHEDULING SPECIALIST

Telemarketer - State Farm Agent Team Member

Sales Associate (Part-Time) - Southwind Plaza, Lansing, MI

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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EVS Call Center Dispatcher 2nd Shift

Hager Fox HVAC Installation Technician

Account Associate - State Farm Agent Team Member

Community Director - Abigail Senior, Edmond Senior and Walnut Park

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