Case Manager for Care and Intervention
Supports, plans, and manages cases of students who are of concern. Provides guidance to other university officials and to students in order to promote health, safety, and well-being of the university community. Responsible for intervention with those community members who may pose a threat to themselves and/or others. Primary function is to manage a case from intake to closure, and to support the work of the Care and Intervention Team.
CHARACTERISTIC DUTIES – RESPONSIBILITIES
- Provide outreach to graduate students, undergraduate students, and employees referred to the Care and Intervention Team.
- Develops, promotes, implements, and evaluates programs and workshops for graduate students, undergraduate students, and employees.
- Develops resource and training materials.
- Connect employees with the appropriate resources on and off-campus.
- Serves on committee(s) at the University, local, regional, and national level.
- Provide intake appointments to conduct a holistic assessment of needs.
- Provide follow-up appointments as appropriate to coordinate action plan, referrals, and support.
- Connect graduate and undergraduate students with the appropriate resources on and off-campus.
- Communicate and collaborate with appropriate staff, resources, and the Care and Intervention Team.
- Document case notes in electronic record-keeping system.
- Track cases and informs supervisor of current cases.
- Attends and participates in Care and Intervention Team meetings by having case notes prepared, reviewing new referrals, and contributing to the discussion.
- Makes referrals to the Care and Intervention Team as appropriate for graduate students, undergraduate students, and employees working directly with case management.
- Supports the Care and Intervention Team by providing interventions to graduate students, undergraduate students, and employees
- Serves as a backup to the case manager supervisor on the Care and Intervention Team as needed.
- Creates marketing, awareness, and education campaigns to promote case management services.
- Develops and delivers educational presentations tailored to meet the needs of the audience.
- Coordinate with various campus offices to ensure coherent integration of messaging.
- Complete special projects or other duties as assigned by supervisor.
- Assist in compiling end-of-semester and end-of-year reports.
- Assist in developing and implementing strategic plan(s).
- Participates in assessment efforts related to case management effectiveness.
- Participates in other committees as assigned.
Interacts with:
- Supervisor/Director - in order to exchange information, seek alternatives and provide requested work.
- Students/Student Organizations - in order to advise, train, intervene, consult and supervise.
- Co-workers/Staff - in order to exchange information and coordinate activities.
- University Departments - in order to coordinate programs and services and interpret policies and procedures.
- Colleges/Universities/Local and National Agencies/Professionals - in order to provide resources, consultation and referral.
- Committee/Board Members - in order to exchange information and conduct proceedings.
- Faculty/Administrators/Health and Law Professionals - in order to provide information and consultation.
- Students/Parents/Public - in order to provide information and consultation.
- May provide first level supervision over student employees.
- This position has significant responsibility for the health and safety of others. Responsibilities include ensuring that proper policies and procedures are developed and maintained for student health and safety.
- Improper handling of responsibilities may result in substantial health and financial liability as well as negative impact on programs, services, and image of the University. Well-developed strategies and programs will affect academic achievement of students and retention.
Standard office environment. The job requires very little physical effort.
This position is designated as remote-friendly and follows a hybrid schedule. Following successful completion of training, the employee is expected to work on campus and may have some remote work, subject to operational needs and supervisory approval.
This is an off-date position funded to 6/30/27 with possible extension contingent upon funding renewal.
Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work such as a Masters in Student Affairs Administration, Social Work, Developmental Psychology, Educational Psychology or Counselor Education; five to eight years of related and progressively more responsible or expansive work experience in developing and implementing programs, policies and procedures and supervising and coordinating staff; or an equivalent combination of education and experience.
- Previous case management experience.
- Working knowledge of electronic record-keeping systems (Advocate or other case management software).
- Experience navigating a complex system of multiple offices/partners.
- Experience supporting students and families in crisis.
- Experience utilizing trauma-informed models of care.
- Experience working with graduate students.
- Strong administrative skills.
- Strong oral and written communication skills.
- Training in Mental Health First Aid, continuation of care, suicide prevention, substance abuse, violence risk assessment, de-escalation, restorative justice, and/or active listening.
- Case Manager Knowledge/Skills/Abilities
- Ability to work with individuals with varied backgrounds and experiences.
- Able to listen to and process different perspectives from one's own.
- Ability to collaborate and build relationships with varied individuals and populations.
- Ability to manage and de-escalate crisis situations.
- Commitment to student support, threat management, and early intervention efforts.
- Ability to solve problems effectively and creatively.
- Strong conflict resolution skills.
- Strong communication and interpersonal skills.
- Ability to work independently and make decisions.
- Commitment to working effectively with varied student and employee populations.
- Ability to multitask, organize and prioritize multiple, competing tasks.
- Proactive in taking initiative and managing work autonomously and in partnership with others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Resume
Cover Letter
Please note that this is a nine-month, end-dated position with an annualized salary of $75,000, which will be prorated over the nine-month appointment period.
This position is designated as remote-friendly and follows a hybrid schedule. Following successful completion of training, the employee is expected to work on campus and may have some remote work, subject to operational needs and supervisory approval.
STANDARD 8-5
This is an off-date position funded to 6/30/27 with possible extension contingent upon funding renewal.
MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
