Top 1341 Patient experience manager Jobs in Mason, Oh

SYSTEM PATIENT EXPERIENCE MANAGER
Crothall Healthcare —Cincinnati, OH
- $70,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
12d
In-House- Physical Therapist Assistant
Heritage Rehab —Fairfield, OH
- Part-time
- Background check
- CPR Certification
- Skilled nursing facility
- Flexible schedule
Quick Apply
In-House Physical Therapist Assistant
Heritage Rehab —Franklin, OH
- Per diem
- Background check
- CPR Certification
- Skilled nursing facility
- Flexible schedule
Quick Apply
Physical Therapist Assistant
Heritage Rehab —Fairfield, OH
- Full-time
- Background check
- CPR Certification
- Skilled nursing facility
- Health insurance
- Dental insurance
Quick Apply
In-House Physical Therapist
Heritage Rehab —Franklin, OH
- Per diem
- Background check
- CPR Certification
- Skilled nursing facility
- Flexible schedule
Quick Apply
Professional Development Specialist RN - Main Comp Med Stepdown - Part Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Nursing
- RN License
- BLS Certification
1d
Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- RN License
- BLS Certification
1d
Board Certified Behavior Analyst (BCBA)
Cultivate Behavioral Health & Education —Wilder, KY
- $75,000 - $97,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Experience working with children
- Paid holidays
- Health insurance
Quick Apply
Physician (Gastroenterology)
US Veterans Health Administration —Cincinnati, OH
- $121,020 - $400,000 a year
- Online Application
- Background check
- Medicine
- Management
- Paid holidays
- Dental insurance
Registered Nurse - Women's Float Pool - Part Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Nursing
- Float pool
- RN License
- Paid parental leave
- Tuition reimbursement
1d
Unit Manager RN
Brookside Healthcare Center —Cincinnati, OH
- $35 - $40 an hour
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Case Manager, Dual Diagnosis
Legacy Healing Center —Cincinnati, OH
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
12d
Dental Hygienist
Mortenson Family Dental —Maineville, OH
- $50 - $55 an hour
- Full-time
- Background check
- Dental office
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse - Main CVICU - Full Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- RN License
- BLS Certification
- Paid parental leave
- Tuition reimbursement
1d
Primary Care Physician
ChenMed —Cincinnati, OH
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Primary Care Physician
ChenMed —Cincinnati, OH
- $214,700 - $306,714 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Primary Care Physician
ChenMed —Cincinnati, OH
- $214,700 - $306,714 a year
- Full-time
- Medicine
- Microsoft Outlook
- BLS Certification
- Opportunities for advancement
Primary Care Physician
ChenMed —Cincinnati, OH
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Home Health RN Case Manager
Ohio Living —Cincinnati, OH
- Weekends as needed
- Nursing
- Clean driving record
- Microsoft Excel
Quick Apply
RN Nursing Unit Manager
Wood Glen Alzheimer's Community —Dayton, OH
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance

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SYSTEM PATIENT EXPERIENCE MANAGER

Crothall Healthcare -
Cincinnati, OH

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
12 days ago

Benefits

Commuter assistance
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Retirement plan
Pet insurance

Qualifications

Coaching
Employee relationship building
Training & development

Full Job Description

Salary: $70,000-$80,000

Other Forms of Compensation:

Pay Grade: 12

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client/customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

Participates in all Patient Experience Department learning sessions including monthly educational webinars

Provides recognition for employee when programs are implemented with success

Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success

Compose patient satisfaction reports as needed to management.

Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferred

3-4 years experience in service-oriented operations

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1557577

Crothall Healthcare

CINDY SWIDERSKI

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Refine Your Search

patient experience manager jobs in mason, oh

SYSTEM PATIENT EXPERIENCE MANAGER

In-House- Physical Therapist Assistant

In-House Physical Therapist Assistant

Physical Therapist Assistant

In-House Physical Therapist

Professional Development Specialist RN - Main Comp Med Stepdown - Part Time - Nights

Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights

Board Certified Behavior Analyst (BCBA)

Physician (Gastroenterology)

Registered Nurse - Women's Float Pool - Part Time - Nights

Unit Manager RN

Case Manager, Dual Diagnosis

Dental Hygienist

Registered Nurse - Main CVICU - Full Time - Nights

Primary Care Physician

Primary Care Physician

Primary Care Physician

Primary Care Physician

Home Health RN Case Manager

RN Nursing Unit Manager

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