Top 19 It technical support Jobs in Mason City, Ia

IT Service Desk Support - onsite in Clear Lake, TX
Yoh, A Day & Zimmermann Company —Clear Lake, IA
- $21.24 - $30.34 an hour
- Contract
- Research
- Mid-level
- Continuous improvement
- Health savings account
- Disability insurance
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4d
Part Time - IT Technician I
TeachIowa —Mason City, IA
- $19.13 an hour
- Part-time
- Entry level
3d
IT Specialist
Prairie Ridge Integrated Behavioral Healthcare —Mason City, IA
- From $19.50 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Disability insurance
- Health insurance
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9d
IT Technical Support Representative
Waldorf University —Forest City, IA
- Extended hours
- Mid-level
- Residential
- University
- Disability insurance
- Dental insurance
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Mason City, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
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it technical support jobs near mason city, ia

IT Service Desk Support - onsite in Clear Lake, TX

Yoh, A Day & Zimmermann Company -
Clear Lake, IA

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Job Details

Contract
$21.24 - $30.34 an hour
4 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Referral program

Qualifications

Asset management
Knowledge management
Content creation for technical audiences
Email customer support
Phone communication
Procedural guides
IT asset management
Laptop (troubleshooting support)
Equipment installation
Peripheral setup
Direct client contact
Equipment troubleshooting
Research
Mid-level
Incident Escalation
Software installation
IT infrastructure
Continuous improvement
Desktop (troubleshooting support)
Computer management
Incident management operations support
Customer service knowledge base
Hardware management
Online help documentation
Technical support via email
Desktop administration
Cross-functional collaboration
Equipment inventory management
Escalation handling
Communication skills

Full Job Description

IT Support Technician Position!

Our Fortune 500 client is seeking an IT Support Technician to join their team at a chemical manufacturing facility in the Clear Lake area. This role is ideal for a motivated, customer-focused IT professional who thrives in a fast-paced environment and is eager to continuously learn and expand their technical expertise. The successful candidate will play a key role in supporting end users, maintaining IT infrastructure, and ensuring a seamless technology experience across the site.

Onsite in Clear Lake, TX
12 month contract
$25-30/hr on W2
Candidates must be able to work directly on W2 without sponsorship. No C2C!

Key Responsibilities

Provide Level 1 and Level 2 technical support and fulfill service requests through phone, email, walk-up support, and self-service portals while maintaining exceptional customer service standards.
Provision, configure, deploy, and maintain end-user computing devices, including desktops, laptops, software, and peripheral equipment, in accordance with established IT policies and procedures.
Escalate incidents and complex technical issues to appropriate IT teams following defined operational processes.
Monitor and manage open support tickets to ensure accurate prioritization, timely resolution, and compliance with established Service Level Agreements (SLAs).
Create, update, and maintain technical documentation, including troubleshooting guides, installation procedures, best practices, and knowledge base articles.
Research, evaluate, and assist with the implementation of new technologies and solutions that support business and operational objectives.
Track, manage, and maintain IT assets, including both physical hardware and logical assets, in accordance with IT asset management policies.
Collaborate with cross-functional teams to support ongoing IT initiatives and continuous improvement efforts.

Desired Qualities

Strong customer service orientation with excellent communication and interpersonal skills.
Self-starter who takes initiative and works effectively in a dynamic, fast-paced environment.
Passion for learning new technologies and expanding technical knowledge.
Strong problem-solving, troubleshooting, and organizational skills.
Ability to effectively manage multiple priorities while maintaining attention to detail.

Why Join? This is an excellent opportunity to become part of a dynamic and innovative team supporting critical business operations within a Fortune 500 organization. The role offers exposure to a wide range of technologies, hands-on technical experience, and opportunities for professional growth and development.

Estimated Min Rate: $21.24
Estimated Max Rate: $30.34

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
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it technical support jobs in mason city, ia

IT Service Desk Support - onsite in Clear Lake, TX

Part Time - IT Technician I

IT Specialist

IT Technical Support Representative

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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