Top 84 customer service manager Jobs in mason oh

Manager, Customer Support (Blue Ash, OH)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Director of Customer Success
Vorys, Sater, Seymour and Pease LLP. —Cincinnati, OH
- $145,000 - $165,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Disability insurance
Quick Apply
Senior Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $67,500 - $113,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
RECREATION SUPERVISOR—CUSTOMER SERVICE
City of Wyoming —Cincinnati, OH
- $66,643.20 - $85,009.60 a year
- Weekends as needed
- Customer service
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Senior Manager, Customer Account Management, Americas
RHINESTAHL CORPORATION —Mason, OH
- Microsoft Outlook
- Marketing
- Office
- Paid parental leave
- Health savings account
Quick Apply
Account Manager
Gallagher —Cincinnati, OH
- $52,500 - $102,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Service Manager - Real Estate Insurance
Hylant —Cincinnati, OH
- $750,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Experience Vendor Operations Manager
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Bachelor's degree
- US work authorization
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial —West Chester, OH
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial Technologies —West Chester, OH
- Call employer
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Customer Service Manager
Barnes Group Inc. —West Chester, OH
- Mid-level
- Conflict management
- Commercial
Quick Apply
Sr. Manager, Partner Success
Strive Health —Cincinnati, OH
- $108,500 - $136,000 a year
- Email
- Hybrid work
- Microsoft Word
- 7 years
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
13d
Director Client Delivery
Ensemble RCM LLC —Blue Ash, OH
- $111,000 - $167,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
- Tuition reimbursement
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Loveland, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
1d
Customer Service Supervisor
PetSuites —Mason, OH
- $13.50 - $14.50 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Manager, Customer Experience
United Wheels Inc. —Miamisburg, OH
- $70,000 - $90,000 a year
- 5 years
- Bachelor's degree
- Mentoring
Quick Apply
Manager, Client Experience
Beech Acres —Cincinnati, OH
- $64,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Continuing education credits
- Mileage reimbursement
Quick Apply
9d
Lead Customer Service Manager
80 Acres Farms —Hamilton, OH
- Full-time
- Bachelor's degree
- Continuous improvement
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
13d
Customer Care Center - Account Manager I - II - Personal Lines
The Cincinnati Insurance Companies —Fairfield, OH
- $60,000 - $75,000 a year
- Office
- High school diploma or GED
- Organizational skills
6d
Area Service Manager
Fairbanks Scales —Cincinnati, OH
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply

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customer service manager jobs near mason oh

Manager, Customer Support (Blue Ash, OH)

Green Dot Corporation -
Cincinnati, OH

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Job Details

Full-time
$83,800 - $125,900 a year

Qualifications

Team leadership
Operational management
Spreadsheets
Team development
Bank experience
Team training
Industry knowledge of financial regulations
Productivity software
Training & development
Excel data analysis

Full Job Description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

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JOB DESCRIPTION

Location Requirement

This role is required to work in the Blue Ash, OH office (Monday through Friday).

Job Summary

The objective of the position is to oversee the Regulatory Complaints teams. This team is responsible for investigating and responding to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution. You will have a chance to be a subject matter expert and escalation point to the Regulatory Complaint case owners as well as for Federal and State Regulators. You will also have an opportunity to develop and train employees and assure daily tasks and metrics are completed and/or resolved.

Key Responsibilities

Supervises Regulatory Complaint team who are responsible for investigating and resolving the most escalated customer-initiated complaints to the highest professional standards.
Ensure that all regulatory complaints have been filed with a state or federal regulator are managed to excellent professional standards and within Green Dot’s terms and policies.
Manage the team’s production and performance to meet departmental and company KPIs.
Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
Partner with state and federal regulators to address process and policy gaps or performance opportunities.
Partners with Sr. Customer Experience and Support leadership and other groups to resolve complaints within designated SLAs.
Evaluate data to identify trends and recommend actions and improvements to enhance regulatory compliance, operational efficiency, and loss mitigations.
Select, develop, train, and evaluate Regulatory Complaint team members to ensure efficient operations.
Develop and Implement process and policy improvements and controls to enhance the Regulatory complaints workflow and overall performance to maintain and improve federal compliance.
Perform other duties as needed.

Required Qualifications

3+ years of operational leadership required.
Knowledgeable in bank and deposit compliance regulations (e.g., Regulation E and UDAAP).
Ability to train new and existing team members on all processes including any new processes as they arise.
Ability to understand the direction of the team and company and making recommendations that are in line and achieve operation and tactical goals.
Proficient in Microsoft Office suite, including Work, Power Point and Excel with the ability to create pivot tables and analyze large sets of data.
Ability to multitask with changing daily priorities.
Highly organized.
Proactive problem-solver.
Superb attention to detail.
Exceptional written skills with the proven ability to present and partner with senior and executive leadership.

Preferred Qualifications

3+ years of customer service experience preferred.
1+ year of disputes and/or fraud investigation experience preferred.
Bachelor’s degree preferred.
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus.

**Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**

POSITION TYPE

Regular

PAY RANGE

The targeted full-time base salary for this position is $83,800.00 to $125,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

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Refine Your Search

customer service manager jobs in mason oh

Manager, Customer Support (Blue Ash, OH)

Director of Customer Success

Senior Client Service Manager - Commercial Lines

RECREATION SUPERVISOR—CUSTOMER SERVICE

Senior Manager, Customer Account Management, Americas

Account Manager

Client Service Manager - Real Estate Insurance

Customer Experience Vendor Operations Manager

Customer Service Manager - Industrial Distribution - Platinum Accounts

Customer Service Manager - Industrial Distribution - Platinum Accounts

Customer Service Manager

Sr. Manager, Partner Success

Director Client Delivery

Customer Service - Self Storage Manager

Customer Service Supervisor

Manager, Customer Experience

Manager, Client Experience

Lead Customer Service Manager

Customer Care Center - Account Manager I - II - Personal Lines

Area Service Manager

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