Top 106 It support Jobs in Mason Oh

Product Support Specialist - Scripting
LCS - London Computer Systems —Cincinnati, OH
- $21.64 - $28.85 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
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Product Support Specialist - Software
LCS - London Computer Systems —Cincinnati, OH
- $21.64 - $28.85 an hour
- Weekends as needed
- Hybrid work
- Office
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
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IT Support Technician
Cyber Fortify Solutions —Hamilton, OH
- $24 - $28 an hour
- Full-time
- Background check
- Office
- Windows
- Paid time off
Quick Apply
7d
Desktop Support Technician
L3Harris Technologies —Cincinnati, OH
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
4d
IT Support Analyst
CSafe Global —Monroe, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
10d
IT Support Specialist
ARCO a Family of Construction Companies —Cincinnati, OH
- Full-time
- Microsoft Outlook
- Writing skills
- Research
- Paid parental leave
- Health insurance
13d
Desktop Support Specialist
Sentrilock LLC —West Chester, OH
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
IT Support Specialist Tier 1
Prosource —Blue Ash, OH
- Full-time
- Mid-level
- Windows
- 3 years
Solutions Support Team
Fastenal —West Chester, OH
- Full-time
- 18 years or older
- Inventory management
- Pass drug screening
- Paid holidays
- Disability insurance
5d
Technology Support Specialist
PRASCO —Mason, OH
- Full-time
- Computer literacy
- Maintenance
- Mid-level
Service Desk Technician Tier II
TREW LLC —West Chester, OH
- On call
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
14d
IT Support II
HIT Promotional —Fairfield, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Desktop Support Analyst
Cognizant —Cincinnati, OH
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
Deskside Analyst
Cincinnati Children's Hospital —Cincinnati, OH
- $23.90 - $29.88 an hour
- Full-time
- Hospital
- Mid-level
- Office
13d
IT Operational Analyst
Element Materials Technology —Blue Ash, OH
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
13d
IT Support Technician
ORS Nasco —Cincinnati, OH
- Weekends as needed
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Specialist
Deceuninck North America —Monroe, OH
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Computer Operator
Cincinnati Children's Hospital —Cincinnati, OH
- $20.57 - $25.72 an hour
- Weekends as needed
- Computer science
- Computer Science
- Hospital
4d
Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Client Support Specialist
Orchestrate —Cincinnati, OH
- $22 an hour
- Part-time
- Office
- Windows
- Microsoft Office

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Product Support Specialist - Scripting

LCS - London Computer Systems -
Cincinnati, OH

Quick Apply

Job Details

Full-time
$21.64 - $28.85 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Do you enjoy coding, solving technical problems, and helping people use software more effectively? Are you looking for an opportunity to build real-world experience with a commercial software platform while continuing to use your programming skills?

We’re looking for a Product Support Specialist to join our Product Support team. This role is ideal for recent Computer Science, Information Technology, Software Engineering, or Computer Information Systems graduates – or anyone with scripting experience who enjoys solving problems and working directly with customers.

In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.

The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.

What You’ll Do

Become a subject matter expert in Rent Manager scripting and custom automation.
Troubleshoot scripting questions, software functionality, and technical issues for customers.
Help customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.
Answer customer questions by phone while providing clear, professional technical guidance.
Take ownership of assigned support cases and follow through until they are resolved.
Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
Document customer interactions accurately in the ticket-tracking system.
Participate in ongoing training and certification programs to expand your product knowledge.
Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

What You’ll Learn

We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.

What We’re Looking For

High school diploma or equivalent required.
A strong interest in programming, scripting, software development, or technical problem solving.
A strong customer service mindset and desire to help others.
Clear verbal communication skills and the ability to explain software concepts in an approachable way.
Strong problem-solving skills and the ability to learn new information quickly.
Comfort working with software systems and technical concepts.
Attention to detail and commitment to accurate documentation.
Ability to manage multiple priorities while maintaining quality and professionalism.
Reliable attendance, punctuality, personal accountability, and a strong work ethic.
Ability to work independently while also collaborating with teammates and escalation resources.
Availability to be on-call during evenings or weekends as assigned.

Nice to Have

Associate’s or bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field.
Coursework or experience with programming or scripting languages.
One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
Experience with CRM, ticketing, or customer support systems.
Basic understanding of accounting, property management, financial workflows, or accounting software.

Compensation and Growth

This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.

Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

Why Join Us?

Use your programming knowledge in a customer-facing technical role.
Build valuable software support experience.
Structured onboarding, training, and certification milestones.
Supportive team environment with mentorship and escalation resources.
Clear expectations and transparent growth opportunities tied to demonstrated skill development.
Opportunity to develop highly transferable technical and customer-facing skills.

Benefits

Health, dental, and vision insurance
401(k) with employer match
Annual company bonus
10 paid company holidays
Paid time off
Life insurance
Paid medical leave/disability insurance
Paid parental leave
Contemporary office building and wooded campus with nature trail
On-site fitness center
Recognized as one of Cincinnati’s “Top Places to Work”

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

#L9C1S40

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it support jobs in mason oh

Product Support Specialist - Scripting

Product Support Specialist - Software

IT Support Technician

Desktop Support Technician

IT Support Analyst

IT Support Specialist

Desktop Support Specialist

IT Support Specialist Tier 1

Solutions Support Team

Technology Support Specialist

Service Desk Technician Tier II

IT Support II

Desktop Support Analyst

Deskside Analyst

IT Operational Analyst

IT Support Technician

Helpdesk Specialist

Computer Operator

Tier 1/2 IT Specialist

Client Support Specialist

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