Top 134 Administrative assistant / customer service representative Jobs in Massachusetts

Reception Desk Representative, Radiology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Computer literacy
- English
Administrative Assistant
MIRACORP INC —Boston, MA
- $39.01 an hour
- Full-time
- 5 years
- Research
- Office
- 401(k) matching
Call Center Representative
Ink Connect CO —Boston, MA
- $17 - $26 an hour
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Opportunities for advancement
Quick Apply
Administrative Assistant/Client Service Representative
Flaherty & Company LLC —North Andover, MA
- $47,000 - $53,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Admissions Representative, Office of Admissions
Boston University —Boston, MA
- Mid-level
- Office
- 3 years
9d
Registrar Staff Assistant
Emerson College —Boston, MA
- $25 - $30 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Office
- Disability insurance
- Health insurance
10d
Customer Service Representative
L.A. Burdick Chocolates —Boston, MA
- $19 - $24 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
Charitable Giving Assistant - YMCA of the North Shore
YMCA OF THE NORTH SHORE INC —Beverly, MA
- $17 - $19 an hour
- Part-time
- Google Workspace
- Customer service
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
FNP Track Coordinator
Elms College —Chicopee, MA
- $37,500 a year
- Part-time
- Nursing
- Microsoft Excel
- Mid-level
Quick Apply
Assistant Director – Visa Advising
Northeastern University —Boston, MA
- $53,615.00 - $75,728.75 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Accounting Assistant
City of Newton —Newton, MA
- $51,152 - $68,744 a year
- Mid-level
- Office
- Residential
- Paid holidays
- Disability insurance
Executive Assistant
Andover Public Schools —Andover, MA
- $30.93 - $41.12 an hour
- Full-time
- High school
- Mid-level
- Office
Customer Service Representative
ER Services Plumbing and Heating LLC —North Andover, MA
- $25.35 - $30.53 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Paid time off
Quick Apply
Administrative Executive Assistant - House Office
Newton Public Schools —Newton, MA
- Full-time
- High school
- Word processing
- Computer literacy
11d
School Health Center Administrative Assistant
CATS Academy Boston —Braintree, MA
- $50,000 a year
- Full-time
- School experience
- Mid-level
- Residential
- Vision insurance
Quick Apply
Administrative Assistant - DPW - Part-Time
Town of Duxbury —Duxbury, MA
- $23.79 - $32.11 an hour
- Part-time
- High school
- Ability to walk for extended periods
- English
Administrative Assistant
ENPROVERA —Boston, MA
- $50,880 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Administrative Assistant II - Facilities
Town of Duxbury —Duxbury, MA
- $25.48 - $34.39 an hour
- Full-time
- High school
- Ability to walk for extended periods
- Writing skills
Administrative Assistant - School Year (0.8 FTE)
Andover Public Schools —Andover, MA
- $30.17 an hour
- Part-time
- High school
- Word processing
- Office
Assistant Director of Housing Assignments- UMass Boston
Capstone on Campus Management LLC —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Reception Desk Representative, Radiology

Beth Israel Lahey Health -
Boston, MA

Apply Now

Job Details

Full-time
$20.50 - $27.59 an hour

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Typing
Medical terminology

Full Job Description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • Day

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.<br><br>

Job Description:

Essential Responsibilities:

Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.

Utilizes and adheres to department and hospital guidelines and accurately updates patient’s demographic and insurance data at the time of scheduling and check-in.

Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.

Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.

Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.

Required Qualifications:

High School diploma or GED required. Associate’s degree preferred.

1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations..

Attention to detail, strong verbal communication , customer service and keyboarding skills.

Medical terminology knowledge.

Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

Prior experience working in customer service related roles.

Competencies:

Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$20.50 – $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

Employment: Full-time
Hours/Week: 40
Shift: Day
Category: Administrative / Executive Assistants
Pay Range: $20.50 - $27.59
FLSA: Non-Exempt
Req ID: JR94846

Apply Now

Refine Your Search

administrative assistant / customer service representative jobs in massachusetts

Reception Desk Representative, Radiology

Administrative Assistant

Call Center Representative

Administrative Assistant/Client Service Representative

Admissions Representative, Office of Admissions

Registrar Staff Assistant

Customer Service Representative

Charitable Giving Assistant - YMCA of the North Shore

FNP Track Coordinator

Assistant Director – Visa Advising

Accounting Assistant

Executive Assistant

Customer Service Representative

Administrative Executive Assistant - House Office

School Health Center Administrative Assistant

Administrative Assistant - DPW - Part-Time

Administrative Assistant

Administrative Assistant II - Facilities

Administrative Assistant - School Year (0.8 FTE)

Assistant Director of Housing Assignments- UMass Boston

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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

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