Top 1413 Behavior support manager Jobs in Massachusetts

Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
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Program Manager
Community Resources For Justice —Westborough, MA
- $62,700 - $81,600 a year
- Weekends as needed
- Bilingual
- Microsoft Outlook
- Writing skills
Quick Apply
Program Manager [SY26-27] - Specialized Instruction (K-12)
Malden Public Schools —Malden, MA
- $148,729 a year
- Online Application
- School experience
- Applied behavior analysis
- High school
Manager of Climate and Culture [BASAS 4A]
Boston Public Schools —Boston, MA
- Microsoft Word
- School experience
- Classroom
3d
Behavioral Health Complex Care Manager
Boston Medical Center —Boston, MA
- $66,000 - $96,000 a year
- Full-time
- Writing skills
- HIPAA
- English
- Health insurance
- Dental insurance
(USA) Manager, Facility Services
Walmart —Springfield, MA
- $90,000 - $180,000 a year
- High school
- Engineering
- Mentoring
- Paid jury duty
- Paid parental leave
Preschool Lead Teacher
Ocean Breeze School —Marblehead, MA
- $23,000 - $25,000 a year
- Part-time
- Background check
- Classroom
- CPR Certification
- 401(k)
- Paid time off
Quick Apply
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
House Manager & Program Leader
High Spirit Community Farm —Great Barrington, MA
- $40,000 a year
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Relocation assistance
- Paid time off
Quick Apply
Physical Therapy (Therapist) Manager Inpatient
Beth Israel Lahey Health —Burlington, MA
- $101,670.40 - $142,355.20 a year
- Full-time
- Acute care
- Customer service
- 5 years
Quick Apply
Clinical Supervisor/BCBA
Mass Pediatric Aba LLC —Lowell, MA
- $80 - $90 an hour
- Part-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Continuing education credits
- Work from home
Quick Apply
APP Manager Neurosurgery
The Brigham and Women's Hospital, Inc. —South Weymouth, MA
- $130,249.60 - $190,278.40 a year
- Weekends as needed
- 5 years
- Inpatient
- Master's degree
- Opportunities for advancement
Quick Apply
Licensed Clinical Supervisor
Confidential —Andover, MA
- $80,000 a year
- 8 hour shift
- Background check
- Psychiatry
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Operating Room Nurse Flow Manager
The Brigham and Women's Hospital, Inc. —Boston, MA
- $81,473.60 - $157,851.20 a year
- Full-time
- Nursing
- Surgery
- Bachelor of Science
- Free parking
- 403(b) matching
Quick Apply
Clinical Case Manager
INSTITUTE FOR HEALTH & RECOVERY —Malden, MA
- $61,000 - $63,000 a year
- Full-time
- Hybrid work
- School experience
- Spanish
- Clean driving record
Quick Apply
11d
Retail Sales Supervisor (Barnstable, MA)
Staples, Inc. —Barnstable, MA
- $22.00 - $22.25 an hour
- Part-time
- Merchandising
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Program Manager - Sexualized Behaviors Treatment Program
Brandon Residential Treatment Center —Natick, MA
- $60,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Open Access Clinical Team Leader
CHILD & FAMILY SERVICES INC —Fall River, MA
- $70,720 - $80,080 a year
- Part-time
- LMFT
- Master's degree
- Clinic
- Travel reimbursement
- Mileage reimbursement
Quick Apply
FIT Clinical Team Leader ($5000 SIGN-ON BONUS!)
CHILD & FAMILY SERVICES INC —Fall River, MA
- $65,520 - $73,320 a year
- On call
- LMFT
- Experience working with individuals with disabilities
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Proj Mgr-Supplemental Work Engineering
Keolis Commuter Services —Somerville, MA
- $90,000 - $120,000 a year
- Hybrid work
- Background check
- Construction site
- Writing skills
- Disability insurance
- Health insurance
Quick Apply

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behavior support manager jobs near massachusetts

Contact Center Supervisor

The Brigham and Women's Hospital, Inc. -
Westwood, MA

Quick Apply

Job Details

Full-time
$58,136 - $84,656 a year

Benefits

Opportunities for advancement

Qualifications

Managing teams in a customer support role

Full Job Description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for managing and overseeing the daily operations of a team of customer service representatives handling inbound and outbound customer interactions.

Essential Functions:

Manage and supervise a team of customer service representatives in a contact center environment, including hiring, training, coaching, and performance management.

Monitor and evaluate team performance to ensure adherence to established service level agreements (SLAs), quality standards, and key performance indicators (KPIs).

Provide guidance, support, and feedback to team members, conducting regular coaching sessions and performance reviews to enhance their skills and drive continuous improvement.

Foster a positive and collaborative team environment, promoting teamwork, engagement, and a customer-centric mindset.

Monitor and manage inbound and outbound customer interactions to ensure efficiency, accuracy, and adherence to established protocols and procedures.

Collaborate with other departments, such as training, workforce management, and quality assurance, to optimize contact center operations and enhance overall performance.

Qualifications

Education
Bachelor's Degree preferred

Can this role accept experience in lieu of a degree?
Yes

Experience
2-3 years experience in a supervisory or leadership role in a contact center or customer service environment required

Knowledge, Skills and Abilities

Strong knowledge of contact center operations, including inbound and outbound call handling, email and chat support, and customer relationship management (CRM) systems.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
Strong analytical and problem-solving abilities, with the capacity to analyze data, identify trends, and make data-driven decisions.
Proficient in using contact center technology and tools, such as workforce management software, call routing systems, and quality monitoring platforms.
Demonstrated ability to lead and motivate a team, fostering a positive work environment and driving employee engagement.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

100 Brigham Way

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$58,136.00 - $84,656.00/Annual

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Refine Your Search

behavior support manager jobs in massachusetts

Contact Center Supervisor

Program Manager

Program Manager [SY26-27] - Specialized Instruction (K-12)

Manager of Climate and Culture [BASAS 4A]

Behavioral Health Complex Care Manager

(USA) Manager, Facility Services

Preschool Lead Teacher

Center Clinical Manager

House Manager & Program Leader

Physical Therapy (Therapist) Manager Inpatient

Clinical Supervisor/BCBA

APP Manager Neurosurgery

Licensed Clinical Supervisor

Operating Room Nurse Flow Manager

Clinical Case Manager

Retail Sales Supervisor (Barnstable, MA)

Program Manager - Sexualized Behaviors Treatment Program

Open Access Clinical Team Leader

FIT Clinical Team Leader ($5000 SIGN-ON BONUS!)

Proj Mgr-Supplemental Work Engineering

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