Top 21545 Client services Jobs in Massachusetts

Call Center Representative, Ambulatory
Mass General Brigham Community Physicians, Inc. —Lawrence, MA
- $17.71 - $23.20 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
3d
Client Services & Operations Specialist
Leader Bank —Arlington, MA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Wellness program
- Paid holidays
Quick Apply
Client Services Specialist
Sun Life —Wellesley Hills, MA
- $49,200 - $66,400 a year
- Overtime
- Fair chance
- 1 year
- Communication skills
- AD&D insurance
- Disability insurance
14d
HR Analyst - PAS - Rewards - Compensation - Manager - Multiple Positions - 1736159
EY —Boston, MA
- $168,275 a year
- Multiple hires
- Management
- Customer service
- Finance
- Paid holidays
- Health insurance
Licensed Loan Originator
COCC —Ludlow, MA
- $60,000 - $65,000 a year
- Mid-level
- Office
- Residential
Program Manager, Community Treatment Program, Greenfield
Clinical & Support Options Inc —Greenfield, MA
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- LMFT
- Computer literacy
- Health insurance
- Dental insurance
Family Support Services Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Management
- Health insurance
- Dental insurance
Math Teacher - $2,500 Sign On Bonus
St. Ann's Home & School —Methuen, MA
- $55,000 - $75,000 a year
- Full-time
- Classroom
- High school
- Mid-level
- Paid holidays
- Disability insurance
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Tax Manager - International
Wolf & Company, P.C. —Boston, MA
- $115,000 - $160,000 a year
- Full-time
- 6 years
- Management
- CPA
- 401(k)
PACT Program Director, Leominster
Clinical & Support Options Inc —Leominster, MA
- $78,000 - $85,000 a year
- Full-time
- Bilingual
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Speech Pathology Provider
Justice Resource Institute —Housatonic, MA
- $50 - $75 an hour
- Part-time
- CPR Certification
- BLS Certification
- Adults
- Health insurance
- Dental insurance
Quick Apply
Housing Navigator, Shelter, Greenfield
Clinical & Support Options Inc —Greenfield, MA
- $38,000 - $44,000 a year
- Full-time
- Bilingual
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Clinical Supervisor, Leominster
Clinical & Support Options Inc —Leominster, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Mid-level
- Health insurance
- Dental insurance
Assurance Senior
Wolf & Company, P.C. —Boston, MA
- $75,000 - $130,000 a year
- Full-time
- CPA
- Bachelor of Science
- Mid-level
- 401(k)
Clinical Director
NFI Massachusetts, Inc. —Wilmington, MA
- $85,000 a year
- Evenings as needed
- LMFT
- Writing skills
- Residential
Quick Apply
Estate Planning & Tax Attorney
Gerard, Ghazey, & Bates, P.C. —Northampton, MA
- $50,000 - $150,000 a year
- Full-time
- Writing skills
- Organizational skills
- In-person
- Dental insurance
- Paid time off
Quick Apply
4d
PACT Case Manager, Leominster
Clinical & Support Options Inc —Leominster, MA
- $38,000 - $44,000 a year
- Weekends as needed
- Bilingual
- Adults
- Mid-level
- Health insurance
- Dental insurance
BCBA
Onward Education —Maynard, MA
- $50 - $63 an hour
- Full-time
- School experience
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Mid-level
- Health insurance
- Dental insurance
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply

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Call Center Representative, Ambulatory

Mass General Brigham Community Physicians, Inc. -
Lawrence, MA

Quick Apply

Job Details

Full-time
$17.71 - $23.20 an hour
3 days ago

Benefits

Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Mass General Brigham Medical Group, our Call Center team serves as a vital connection between patients and care teams across the organization. Representatives provide compassionate, patient-centered support by assisting with appointment scheduling, registration, referral coordination, message management, and general inquiries across a wide range of specialties and practices. Using Mass General Brigham’s integrated systems and resources, the team helps ensure patients receive timely access to high-quality care while delivering an exceptional experience with every interaction.

We are seeking a full-time, 40-hour Call Center Representative to join our team! This role will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal is to ensure that our callers receive timely, efficient, and high-quality service!

The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM.

Our Call Center is based out of 500 Merrimack Street in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role.

Responsible for using knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.

Does this position require Patient Care?
No

Essential Functions

Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Utilizes software, databases, scripts, and tools appropriately.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Adheres to all company policies and procedures as well as defined training.

Qualifications

Job Description

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Customer Service Experience 1-2 years preferred

Call Center Experience 0-1 year preferred

Foreign Language Experience 0-1 year preferred

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

500 Merrimack Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Quick Apply

Refine Your Search

client services jobs in massachusetts

Call Center Representative, Ambulatory

Client Services & Operations Specialist

Client Services Specialist

HR Analyst - PAS - Rewards - Compensation - Manager - Multiple Positions - 1736159

Licensed Loan Originator

Program Manager, Community Treatment Program, Greenfield

Family Support Services Supervisor, Gardner

Math Teacher - $2,500 Sign On Bonus

Tax Manager - International

PACT Program Director, Leominster

Speech Pathology Provider

Housing Navigator, Shelter, Greenfield

Clinical Supervisor, Leominster

Assurance Senior

Clinical Director

Estate Planning & Tax Attorney

PACT Case Manager, Leominster

BCBA

Clinical Supervisor, Gardner

Center Clinical Manager

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