Top 1790 Customer experience agent Jobs in Massachusetts

Front Desk Agent
Fairfield Inn & Suites Cape Cod Hyannis/ Peregrine Hospitality —Hyannis, MA
- $18 an hour
- Part-time
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
5d
Customer Advocacy Agent, Holyoke MA
Framebridge Inc —Holyoke, MA
- $18 an hour
- Full-time
- 2 years
- Communication skills
- Entry level
- Commuter assistance
- AD&D insurance
Quick Apply
Front Desk Agent On Call
Pyramid Hotel Group —Cambridge, MA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- Analysis skills
- Health insurance
- Paid time off
Front Desk Agent
The Liberty Hotel —Boston, MA
- $29.48 an hour
- Full-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Agent - Courtyard Copley Square
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Call Center Agent
Foxfruit —Boston, MA
- $3,725 - $4,300 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
2d
Customer Experience Agent - Boston Logan International Airport
British Airways —Boston, MA
- $20 an hour
- Part-time
- Computer literacy
- Pass drug screening
- Driver's License
Quick Apply
Passenger Service Agent - Lobby Agent
Menzies Aviation —Boston, MA
- Overtime
- Background check
- 18 years or older
- Experience working with individuals with disabilities
Passenger Service Agent - Lobby Agent
G2 Secure Staff, LLC —Boston, MA
- Overtime
- Background check
- 18 years or older
- Customer service
Reservations and Communications Agent
Four Seasons —Boston, MA
- $32.83 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Health insurance
- Dental insurance
Part Time Guest Services Agent
Courtyard By Marriott Boston Logan Airport —Boston, MA
- From $33.20 an hour
- Part-time
- Background check
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
Westmont Group —Boston, MA
- $23.07 - $32.95 an hour
- English
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent - Cambria Hotel South Boston
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Meet & Greet Agent @ Boston International Airport
SMS INTERNATIONAL SHORE OPERATIONS INC —Boston, MA
- $20 an hour
- Part-time
- English
- High school diploma or GED
- Computer skills
Quick Apply
Customer Service Agent
Hyannis Air Service Inc —Boston, MA
- $18 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Customer Service Rep II
Westinghouse Electric Company —Massachusetts
- $20 - $25 an hour
- 8 hour shift
- High school diploma or GED
- Team management
- Entry level
- Paid training
- Health insurance
2h
Reservations Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Computer skills
Quick Apply

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customer experience agent jobs near massachusetts

Front Desk Agent

Fairfield Inn & Suites Cape Cod Hyannis/ Peregrine Hospitality
Hyannis, MA

Apply Now

Job Details

Part-time | Full-time
$18 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Computer operation
Guest relations
Interpersonal skills
Phone communication
Computer literacy
Writing skills
Cash drawer securing
High school diploma or GED
Attention to detail
Needs-based selling
Computer skills

Full Job Description

As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for excellence. This position will be scheduled for AM & PM Shifts.

Essential Functions

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

Understand the mission, vision, and goals of the hotel 
Must be able to prioritize and work efficiently with limited supervision 
Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs 
Must possess basic computer skills 
Strong attention to detail and the ability to handle multiple tasks simultaneously 
General knowledge of the city where hotel is located and its attractions 
Extensive knowledge of the hotel, its services and facilities 
Ability to handle cash and balance cash drawer required 
Strong team player, able to partner with management and other employees in a professional manner

Job Qualifications/Requirements

Education: High School diploma or GED equivalence 

Experience: 1 year of Customer Service experience preferred

Schedule: This position will be scheduled for AM & PM Shifts. Will be required to work flexible scheduled shifts based on business needs

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 50 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder

Disclaimer

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected].   

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer experience agent jobs in massachusetts

Front Desk Agent

Customer Advocacy Agent, Holyoke MA

Front Desk Agent On Call

Front Desk Agent

Reservations Agent - Hotel Commonwealth

Front Desk Agent

Front Desk Agent - Courtyard Copley Square

Guest Service Agent

Call Center Agent

Customer Experience Agent - Boston Logan International Airport

Passenger Service Agent - Lobby Agent

Passenger Service Agent - Lobby Agent

Reservations and Communications Agent

Part Time Guest Services Agent

Front Desk Agent

Front Desk Agent - Cambria Hotel South Boston

Meet & Greet Agent @ Boston International Airport

Customer Service Agent

Customer Service Rep II

Reservations Agent

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