Top 645 Customer experience analyst Jobs in Massachusetts

Business Operations Analyst--HR & Customer
Point Wild —Boston, MA
- $130,000 - $150,000 a year
- Remote
- Writing skills
- Mid-level
- SQL
- Health insurance
- Parental leave
3d
Lead Data Analyst - Marketing and Customer Experience
Nexamp —Boston, MA
- $110,000 - $130,000 a year
- Office
- SQL
- Bachelor's degree
- Commuter assistance
- Paid holidays
Healthcare Audit Analyst (Remote)
Cape Cod Healthcare —Hyannis, MA
- Weekends as needed
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
Epic Analyst I
Boston Children's Hospital —Wellesley, MA
- $65,936.00 - $105,497.60 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Training & development
9d
Business/Systems Analyst
MIT Lincoln Laboratory —Lexington, MA
- $114,600 - $151,900 a year
- Remote
- Customer service
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Operations Analyst
Wayfair —Boston, MA
- $80,000 - $90,500 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health savings account
Insurance AR Resolution Analyst, Revenue Cycle
CVS Health —Massachusetts
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- HIPAA
- Health insurance
- Dental insurance
Senior Product Analyst
CVS Health —Massachusetts
- $64,890 - $158,620 a year
- Full-time
- Remote
- 5 years
- HIPAA
- Bachelor's degree
- Health insurance
- Dental insurance
Desktop Support Analyst
Stantec —Boston, MA
- $77,400 - $112,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
Analyst, Business Analytics
CVS Health —Massachusetts
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
6d
Claims Analyst - REMOTE
Ryder System —Boston, MA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
14d
Customer Experience Analyst
SimpliSafe —Boston, MA
- $65,000 - $87,500 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
3d
Integration Support Analyst
Barrett Distribution Centers —Franklin, MA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Business Systems Analyst - Plan to Make & Warehousing
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $71,500 - $89,400 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Business Systems Analyst – Order to Cash (OTC)
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $71,500 - $98,340 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Business Analyst Associate
Quantech Services —Hanscom AFB, MA
- $120,000 - $135,000 a year
- Urgently hiring
- Mid-level
- Master's degree
- SQL
2d
Senior Data Analyst, Customer Operations
Scribd, Inc. —Boston, MA
- $97,000 - $146,000 a year
- Full-time
- Residential
- SQL
- Analysis skills
- Paid parental leave
- Disability insurance
Marketing Analyst
Pluris Marketing —Natick, MA
- Marketing
- Mid-level
- SQL
- Health insurance
- 401(k) matching
Epic Applications Analyst 3 – Willow
Beth Israel Lahey Health —Charlestown, MA
- $93,000 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Mid-level

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Business Operations Analyst--HR & Customer

Point Wild
Boston, MA

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Job Details

$130,000 - $150,000 a year
3 days ago

Benefits

Health insurance
Parental leave
Retirement plan

Qualifications

AI models
Data preprocessing
Confidential information handling
Machine learning/AI-based analysis
Writing skills
HR consulting
Outlier detection
Bachelor's degree
Management consulting
Business operations
AI-driven automation
Consulting firm experience

Full Job Description

Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.

Join us for the ride!

About the Role

This is a key role supporting the Chief People & Customer Officer — you pull the data, build the models, and produce the decks that drive decisions across both the people and customer sides of the business. You'll operate as a one-person analytical engine spanning workforce analytics, customer operations performance, outsourced partner modeling, and executive communications . We are looking for a sharp, self-directed analyst who can move fast across two distinct domains and bring a point of view to the table, not just a spreadsheet.

What You'll Do

Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement — cleaning underlying data, modeling it, and using AI/ML tools to surface patterns like attrition risk and hiring forecasts into clear, actionable summaries for leadership
Research, test, and benchmark AI tools for HR and customer operations use cases — talent acquisition, performance management, support automation, workforce management — and deliver cost/benefit comparisons leadership can act on
Model headcount, capacity, and cost for outsourced/BPO partners, track SLA and budget performance, and build the analytical foundation behind insourcing/outsourcing and vendor-change proposals
Track performance across both people and customer operations functions — cost per contact, handle time, SLA adherence, engagement scores — and proactively surface risks and gaps to the CPCO and business unit leaders
Produce executive-ready materials — decks, memos, pre-reads, talking points, and agendas — spanning both functions, leveraging AI tools (Claude, ChatGPT, Gamma) to accelerate drafting, synthesis, and research
Coordinate across various functions and BUs to gather input on people strategy, customer operations initiatives, M&A integration, comp cycles, and AI adoption efforts

What We're Looking For

3–5 years in an analyst, business operations, or data-driven role with demonstrated ability to own the full workflow — data pull, model build, and final output — without support staff
Consulting experience (Big 4 preferred) supporting client organizations' business operations.
Hands-on proficiency in Excel/Google Sheets and Google Slides; Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT, LLM-based assistants) applied to analysis and synthesis
Proven ability to identify gaps or anomalies in data independently, form a point of view, and communicate findings clearly in writing and verbally to senior stakeholders
High discretion and organizational rigor — demonstrated track record handling confidential org, financial, or customer data across multiple concurrent workstreams
Bachelor's degree required

Bonus Points

Experience supporting Human Resources or Customer Support departments.
Prior exposure to workforce or capacity planning models, vendor management, or BPO partner environments
SQL or BI tool experience (Tableau, Looker) and familiarity with AI governance requirements

#LI-REMOTE

Point Wild is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $130,000 - $150,000 but may vary depending on job-related knowledge, skills, experience and location.

As part of Point Wild, you will:

Solve real customer problems. Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.

See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.

Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.

Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.

Important privacy information for United States based job applicants can be found here.

Apply Now

Refine Your Search

customer experience analyst jobs in massachusetts

Business Operations Analyst--HR & Customer

Lead Data Analyst - Marketing and Customer Experience

Healthcare Audit Analyst (Remote)

Epic Analyst I

Business/Systems Analyst

Clinical Analyst Appeals (Remote)

Operations Analyst

Insurance AR Resolution Analyst, Revenue Cycle

Senior Product Analyst

Desktop Support Analyst

Analyst, Business Analytics

Claims Analyst - REMOTE

Customer Experience Analyst

Integration Support Analyst

Business Systems Analyst - Plan to Make & Warehousing

Business Systems Analyst – Order to Cash (OTC)

Business Analyst Associate

Senior Data Analyst, Customer Operations

Marketing Analyst

Epic Applications Analyst 3 – Willow

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