Top 36 Customer service associate ii Jobs in Massachusetts

Account Manager II
CCMSI —Reading, MA
- $90,000 - $110,000 a year
- Hybrid work
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
10d
Account Manager II
CCMSI —Reading, MA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
10d
Customer Success Manager II - Enterprise (Central/East)
Smartsheet —Boston, MA
- $85,000 - $115,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Product management
Customer Service Associate II
Dollar Tree —North Easton, MA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Loss Prevention Customer Service Associate II Dedham MA
TJ Maxx —Dedham, MA
- $16.25 - $18.60 an hour
- Part-time
- Fair chance
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Health savings account
11d
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Success Manager II
Forrester Research —Cambridge, MA
- $74,000 - $120,000 a year
- Email
- Mid-level
- 3 years
- Military encouraged
Specialist, Client Service II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Mid-level
- Office
- Bachelor's degree
Customer Care Center Specialist II
Needham Bank —Needham, MA
- $22.57 - $29.35 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Practice Assistant II - Call Center
The Brigham and Women's Hospital, Inc. —Foxborough, MA
- $17.71 - $24.94 an hour
- Full-time
- Hybrid work
- Hospital
- Writing skills
- No experience needed
- Opportunities for advancement
Quick Apply
Client Services Associate II
First Technology Federal Credit Union —Chelmsford, MA
- $27.50 - $33.00 an hour
- Email
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Boston, MA
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
Customer Support Specialist II
Mide Technology —Woburn, MA
- $56,000 - $69,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
5h
Member Services Specialist II
USALLIANCE Financial —Chelmsford, MA
- $23.00 - $26.57 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Paid holidays
- Paid time off
Quick Apply
Service Coordinator II - Energy Systems - Marlborough, MA
East Coast Energy Systems LLC —Marlborough, MA
- $27.00 - $37.70 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
6d
Customer Success Representative (2+ Years Exp)
Blue Bear Plumbing —Norwell, MA
- $20 - $35 an hour
- Full-time
- Computer literacy
- Children
- US work authorization
- Paid training
- Disability insurance
Quick Apply
3d
Motion Automation Intelligence- Customer Service Representative II
Motion Industries (MOT) —Danvers, MA
- $24.34 - $30.43 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Assistant 2
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 - $27.56 an hour
3d
Customer Service Assistant 2 (Intermittent)
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 an hour
3d

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Account Manager II

CCMSI -
Reading, MA

Apply Now

Job Details

$90,000 - $110,000 a year
10 days ago

Benefits

Paid holidays
Visa sponsorship
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Team supervision
Writing skills
Supervising experience
Project management
Bachelor's degree
Leading team collaboration initiatives

Full Job Description

Overview

Position Title: Account Manager II

Location: Reading, MA

Schedule: 8:00 am-4:30 pm ET

Salary Range: $90,000-$110,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Account Manager II is responsible for all aspects of Client Service Team operations including CCMSI profit and loss accountability. Develop and maintain key business relationships with the clients and other regulatory bodies and companies as appropriate.

Responsibilities

Determine client goals and objectives of the client. Meet with client both formally and informally, as necessary. Develop and maintain key business relationships with clients and other organizations as appropriate.
Establish, implement and monitor policies and procedures required to satisfy client’s goals and objectives.
Manage all aspects of the Client Service Team operation and provide a focal point for accountability for the success and CCMSI's service responsibilities to the client.
Direct all activities necessary to achieve client's goals and objectives including marketing, accounting, underwriting, claims administration, loss control, excess, etc.
Monitor and analyze program financial statements. Recommend and implement changes and enhancement to financial management of the client.
Provide high-level financial, operational and risk management analyses and develop recommendations to the client.
Assist account executives in the development of new clients. Oversee feasibility studies and direct new client start-up activities.
Supervise the activities of Program Coordinators, Claim Supervisors, Claim Representatives, Loss Control Representatives, Accountants and Account Executives.
Identify, develop and implement necessary information systems.
Develop financial projections for the client.
Develop and monitor team budget (CCMSI budget).
Coordinate marketing and lead generation activities, as appropriate.
Perform peer review audits for other Client Service Teams.
Direct educational activities to ensure professional development of team members.
Responsible for negotiation of Client Service contracts.
Handle duties with minimum of supervision from Regional Operations Manager, Branch Manager, or Senior Account Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent verbal and written communication and interpersonal skills required. Ability to handle multiple priorities with proven proficiency. Must have organizational skills and be detail oriented. Demonstrated ability to function as a team leader in a Client Service Team organization. Proven supervisory or project supervision experience.

Reliable, predictable attendance within client service hours for the performance of this position.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

Bachelor’s degree.
7+ years insurance industry or risk management experience preferred.
5+ years supervisory experience.

Nice to Have:

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions
Compliance & audit performance – adherence to jurisdictional and client standards
Timeliness & accuracy – purposeful file movement and dependable execution
Client partnership – proactive communication and strong follow-through
Professional judgment – owning outcomes and solving problems with integrity
Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #CCMSICareers #ESOP #Reading #Massachusetts #AccountManager #IND123 #LI-Hybrid

Apply Now

Refine Your Search

customer service associate ii jobs in massachusetts

Account Manager II

Account Manager II

Customer Success Manager II - Enterprise (Central/East)

Customer Service Associate II

Loss Prevention Customer Service Associate II Dedham MA

Customer Service Rep II

Customer Success Manager II

Specialist, Client Service II

Customer Care Center Specialist II

Practice Assistant II - Call Center

Client Services Associate II

Specialist, Client Processing Representative II

Customer Support Specialist II

Member Services Specialist II

Service Coordinator II - Energy Systems - Marlborough, MA

Customer Success Representative (2+ Years Exp)

Motion Automation Intelligence- Customer Service Representative II

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