Top 715 Customer service desk associate Jobs in Massachusetts

Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
8d
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Dental Hygienist
Brookline Dental Associates —Brookline, MA
- From $60 an hour
- Part-time
- CPR Certification
- Dental office
- OSHA
- Health insurance
- Dental insurance
Quick Apply
1d
Full Time - Sales Specialist - ProServices - Day
Lowe's —Hudson, MA
- $19.00 - $21.30 an hour
- Full-time
- Bilingual
- Merchandising
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
8d
Front Desk Concierge (Floater)
Stratton Amenities —Boston, MA
- $18 - $19 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Front Desk Associate
Treehouse Lodge & Woods Hole Inn —Woods Hole, MA
- $17 - $23 an hour
- Temporary
- Hotel
- Front desk
- In-person
- Employee discount
- Flexible schedule
Quick Apply
14d
Retail Merchandising Field Specialist
Channel Partners —Watertown, MA
- $19 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Retail Operations Team Member
Nouria Energy Services, Inc. —Danvers, MA
- Part-time
- 18 years or older
- English
- Ability to lift 50 pounds
Quick Apply
10d
Retail Operations Team Member
Nouria Energy Services, Inc. —Wakefield, MA
- From $17 an hour
- Part-time
- 18 years or older
- English
- Ability to lift 50 pounds
Quick Apply
7d
Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
Quick Apply
General Manager in Training
Nouria Energy Services, Inc. —Webster, MA
- From $17.27 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- 1 year
Quick Apply
6d
Maintenance Technician I
Waterton —Quincy, MA
- $20.50 - $24.50 an hour
- Sanitation
- Residential
- Apartments
- Paid parental leave
- Paid holidays
Quick Apply
Administrative Assistant
Reading Dental Associates —Reading, MA
- $24 - $26 an hour
- Full-time
- Microsoft Word
- Private practice
- Dental office
- Travel reimbursement
- Health insurance
Quick Apply
Medical Receptionist / Front Desk Coordinator (Part-Time or Full-Time)
Prism Medical Associates —Harwich, MA
- $20 - $22 an hour
- Part-time
- Internal Medicine
- Organizational skills
- Computer skills
- Health insurance
- 401(k)
Quick Apply
12d
Patient Coordinator
Unique Smile Dental Associates —Milford, MA
- $35,000 - $55,000 a year
- Full-time
- Bilingual
- Dental office
- OSHA
- Paid holidays
- Health insurance
Quick Apply
Teen Program - Membership Desk Associate
Boy & Girls Club of Chicopee —Chicopee, MA
- $16 - $17 an hour
- Part-time
- CPR Certification
- Computer literacy
- Administrative experience
- 403(b) matching
- 403(b)
Quick Apply
Part Time Front Desk Associate - Hilton Garden Inn Patriot Place
Colwen Management Inc —Foxborough, MA
- $17 an hour
- Part-time
- Spanish
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d
Retail Operations Team Member
Nouria Energy Services, Inc. —Marlborough, MA
- From $16 an hour
- Part-time
- 18 years or older
- English
- Ability to lift 50 pounds
Quick Apply
1d
Retail Operations Team Member
Nouria Energy Services, Inc. —Marlborough, MA
- From $16 an hour
- Part-time
- 18 years or older
- English
- Ability to lift 50 pounds
Quick Apply
1d
Front Office Manager
DOUBLETREE BY HILTON BOSTON-ANDOVER —Andover, MA
- $60,000 - $70,000 a year
- Word processing
- Computer literacy
- Mid-level
Quick Apply
14h

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customer service desk associate jobs near massachusetts

Bilingual Customer Care Representative

Primo Brands -
Norton, MA

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Job Details

Full-time
$18.15 an hour
8 days ago

Benefits

Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Computer operation
Spanish
Phone communication
English
High school diploma or GED
Telecommunications headsets
Computer skills

Full Job Description

At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.

We are currently seeking a dedicated and customer-focused individual to join our team as a Bilingual Customer Care Representative. In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer’s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

Reporting Location: Norton, MA

Schedule: Monday – Friday from 12:00 pm to 9:00 pm EST

Training: Training will be 8:00 am - 5:00 pm EST

Compensation: $18.15 / hour + shift differential for applicable hours worked (after 5pm local time)

Monthly Bonus: Eligible for up to $500 monthly bonus (based on performance)

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner in both English and Spanish
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
Provide support for outbound contact campaigns as required
Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule adherence

Qualifications

What you need to have:

Must be bilingual, both English and Spanish speaking
High school diploma or GED
Minimum of 1-year previous customer service and/or call center experience.
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision.
Ability to remain in a stationary position for extended periods of time, including working at a desk and using a computer
Ability to operate a computer and other office equipment, including keyboard, telephone, and headset
Ability to communicate clearly and effectively, in person and over the phone, including the ability to exchange accurate information.
Ability to review and comprehend written and digital materials for extended periods.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

Job Type: Full-time

Pay: $18.15 per hour

Work Location: Hybrid remote in Norton, MA 02766

Apply Now

Refine Your Search

customer service desk associate jobs in massachusetts

Bilingual Customer Care Representative

Experienced Dental Front Office-Patient Concierge Team

Dental Hygienist

Full Time - Sales Specialist - ProServices - Day

Front Desk Concierge (Floater)

Front Desk Associate

Retail Merchandising Field Specialist

Retail Operations Team Member

Retail Operations Team Member

Help Desk Technician Tier 2

General Manager in Training

Maintenance Technician I

Administrative Assistant

Medical Receptionist / Front Desk Coordinator (Part-Time or Full-Time)

Patient Coordinator

Teen Program - Membership Desk Associate

Part Time Front Desk Associate - Hilton Garden Inn Patriot Place

Retail Operations Team Member

Retail Operations Team Member

Front Office Manager

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