Top 1621 Customer success director Jobs in Massachusetts

Director, Customer Success Desk
Imprivata —Waltham, MA
- $230,000 - $259,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Customer Success Director
CallMiner —Waltham, MA
- Full-time
- Remote
- Spanish
- Machine learning
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Physical Therapist - PT - Full Time
Preferred Therapy Solutions, LLC —Mashpee, MA
- Full-time
- Skilled nursing facility
- Physical & Rehabilitation Medicine
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10d
Gas Technical Trainer
Mirra Construction —Georgetown, MA
- $65,000 - $95,000 a year
- Full-time
- Background check
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Head of Sales and Marketing
Stellar Industries Corp. —Millbury, MA
- $125,000 - $205,000 a year
- Full-time
- 5 years
- Engineering
- Business Administration
- Disability insurance
- Health insurance
Quick Apply
7d
Sales and Marketing Director
Opnova LLC —Cambridge, MA
- From $85,000 a year
- Part-time
- Hybrid work
- Sales
- No background check
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Treasury & Collections Analyst
Web Industries Inc —Marlborough, MA
- $50,000 - $70,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Employee stock ownership plan
Associate Director of Business Development - Northeast US (Biotech Services)
Coriolis Pharma Research GmbH —Boston, MA
- Up to 50% travel
- Customer service
- 5 years
Quick Apply
6d
LPN Assisted Living Per Diem/Part Time
Sunrise of Wayland —Wayland, MA
- $38 - $43 an hour
- Part-time
- 18 years or older
- CPR Certification
- LVN
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Representative
TIMEPROOFUSA —Foxborough, MA
- $21 - $25 an hour
- Background check
- Computer literacy
- Residential
- Paid training
- Health insurance
Quick Apply
14d
RN/LPN Wellness Nurse - Full Time 7a-3p
Maplewood Mill Pond LLC —Yarmouth, MA
- $40 an hour
- Extended hours
- CPR Certification
- Nursing
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Preschool Assistant Director
Cadence Academy Preschool —West Bridgewater, MA
- $43,629.63 - $58,900.00 a year
- Urgently hiring
- School experience
- Customer service
- Bachelor of Science
- Paid holidays
- Health insurance
1d
Director Global Business Strategy – Reinforcement Materials
Cabot Corporation —Boston, MA
- $192,150 - $278,700 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Engineering
- Benefits from day one
Director of Rehabilitation
Reliant Rehabilitation —Brighton, MA
- $80,000 - $100,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Regional Sales Director, Hospitality
Standard Textile —Boston, MA
- Full-time
- 3 years
- Bachelor's degree
- Travel
Real Estate Agent
The Agency Marblehead —Lynn, MA
- $75,000 - $250,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Communication skills
8d
Director of Rehabilitation
Reliant Rehabilitation —Wilmington, MA
- $85,000 - $95,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Real Estate Agent
The Agency Marblehead —Revere, MA
- $75,000 - $250,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Communication skills
8d
Facilties technician
Common Wealth Kitchen —Dorchester, MA
- $21.77 - $29.99 an hour
- Full-time
- ServSafe
- English
- Residential
- Health insurance
- 401(k)
Quick Apply
8d
Senior Sales Manager (HYBRID)
C-4 Analytics —Wakefield, MA
- $95,000 - $130,000 a year
- Full-time
- Clean driving record
- 7 years
- Up to 50% travel
- Health insurance
- Paid time off
Quick Apply
9d

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customer success director jobs near massachusetts

Director, Customer Success Desk

Imprivata -
Waltham, MA

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Job Details

Full-time
$230,000 - $259,000 a year

Qualifications

Automation
Managing teams in a customer support role
Digital transformation
Bachelor's degree
AI-driven automation

Full Job Description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX office.

Job Summary

The Director, Customer Success Management Desk is responsible for driving the strategic vision of our Global Desk customer segmentation. The Director will lead the North America Desk Customer Success team with dotted-line leadership to team members in EMEA. This role will report directly to the Vice President. The Director will be responsible for ensuring this customer segmentation receives proactive engagement through a digital first experience as well as direct engagement with a group of Customer Success Managers. The focus will be to ensure these customers are adopting the products and realizing value in their investment leading to retention. This role will work cross-functionally to drive business outcomes and establish processes to streamline activities to make the team more efficient. The role will coach and mentor a team of Customer Success Managers focused on a scale or 1:many model.

Duties and Responsibilities

Develop and deliver a digital first customer success model for our Global desk segmentation.
Oversee and direct day-to-day activities of a team Customer Success Managers.
Design and execute a proactive customer engagement strategy focused on driving high retention across our enterprise customer base.
Design and deliver automated workflows to improve efficiencies within the customer engagement experience including leveraging AI.
Drives cross functional initiatives to ensure best-in-class customer experience.
Deliver increased customer retention within assigned customer base.
Escalation points for team regarding Customer Success issues.
Identify technical and satisfaction trends and provides “voice of the customer” feedback to upper management and cross-functional teams.
Help drive strategic initiatives and program improvement related to infrastructure, workflows, processes, CSM development.
Develop staffing plans and hiring new team members as needed, including forecasting and determining future needs.
Manage and develop Customer Success personnel by providing direction, establishing clear, measurable objectives, managing performance, training, and coaching and taking corrective action when needed.
Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customer’s needs, including processes for CSMs to:
- Relay customer feedback to the Product team.
- Drive resolution to escalated accounts to ensure strong relationships.
- Provide feedback to Sales on the readiness of our customers.
Other duties as assigned and required.

Required Qualifications

Bachelor’s Degree in Business or a related discipline.
11+ years’ experience in the software industry.
5+ years of proven experience leading and developing a Customer Success organization for a rapidly growing technology company.
Experience developing a digital first customer success motion.
Experience working with AI to develop automated workflows and develop efficiencies within the customer engagement experience.
Exceptional organizational skills & ability to deliver against multiple priorities.
Excellent written and verbal communication skills.
Motivated, self-starter with an excellent work ethic and high level of integrity.
Passionate about customer success to help both retain and expand customer usage.
Effective communicator who can articulate the needs of the customer and resolve both short and long-term issues.
Experience in Healthcare IT and/or cybersecurity verticals is a plus.

This position offers a total compensation range of $230,000.00 to $259,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-Hybrid #LI-ML1

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Refine Your Search

customer success director jobs in massachusetts

Director, Customer Success Desk

Customer Success Director

Physical Therapist - PT - Full Time

Gas Technical Trainer

Head of Sales and Marketing

Sales and Marketing Director

Treasury & Collections Analyst

Associate Director of Business Development - Northeast US (Biotech Services)

LPN Assisted Living Per Diem/Part Time

Inside Sales Representative

RN/LPN Wellness Nurse - Full Time 7a-3p

Preschool Assistant Director

Director Global Business Strategy – Reinforcement Materials

Director of Rehabilitation

Regional Sales Director, Hospitality

Real Estate Agent

Director of Rehabilitation

Real Estate Agent

Facilties technician

Senior Sales Manager (HYBRID)

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