Top 3 Docent Jobs in Massachusetts

Visitor Services Representative
Cape Ann Museum —Gloucester, MA
- From $19 an hour
- Temporary
- Microsoft Word
- Background check
- Microsoft Excel
- 401(k)
- Employee discount
Quick Apply
Program and Communications Coordinator
University of Massachusetts Amherst —Amherst, MA
- Full-time
- Hybrid work
- Office
- University
- Bachelor's degree
- AD&D insurance
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Weekend Visitor Center Associate
The Emerald Necklace Conservancy —Boston, MA
- $17 - $20 an hour
- Seasonal
- Microsoft Excel
- Microsoft Outlook
- 2 years
- COVID-19 protective measures
Quick Apply

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Visitor Services Representative

Cape Ann Museum
Gloucester, MA

Quick Apply

Job Details

Temporary | Part-time
From $19 an hour

Benefits

401(k)
Employee discount

Qualifications

Microsoft Word
Visitor query response
Teamwork
Microsoft Excel
Interpersonal skills
Customer service
In-person customer service
Microsoft Office
POS
Data collection
Cash handling
Retail sales

Full Job Description

Job Summary

Reporting to the Visitor Services and Store Manager, Visitor Services Representatives are often the first point of contact for visitors and play a vital role in providing quality visitor experiences. This role combines customer service, ticketing, retail sales, and general front-of-house support across both CAM campuses. Successful candidates must be comfortable working in a fast-paced environment as they perform a variety of duties including selling general admission, event and programming tickets, merchandise sales as well as Museum Memberships while providing exceptional customer services in person and over the phone. The Visitor Service Department works as a team to cover the responsibilities listed below.

Essential Responsibilities

Visitor Experience

Welcome and assist visitors, providing friendly and engaging customer service experience to all visitors and maintaining a well-informed, working knowledge of Museum exhibitions, partnerships, and public programs at both of CAM’s locations.
· Answer questions about exhibitions, programs, and memberships
· Support wayfinding across both campuses

Sales & Transactions

Process admission, event and programming tickets, memberships, and store purchases; collect data.
Support store operations including restocking and merchandising.
Fulfill and and ship online store orders.

Operations Support

Maintain a clean and organized welcome desk and store area.
Respond to phone & email inquiries.
Support tour logistics and docent coordination.
Assist with general museum operations as needed.

Campus Coverage

Work across both CAM locations, including monitoring spaces and exhibitions at CAM Green.

Other duties as assigned.

Required

Excellent customer service and communication skills.
Must be a self-starter; ability to work independently and as part of a team.
Comfort in a fast-paced, public-facing environment.
Ability to work weekends.
Ability to work some nights and early mornings, as events and meetings require.
Capability to lift and carry up to 20 Ibs and capacity to stand for extended periods.
Must have reliable transportation to both the Downtown Campus and the CAM Green.

Preferred

At least 6 months of related experience including cash handling experience.
Experience in retail, hospitality, or visitor services.
Experience with point-of-sale or ticketing systems (e.g., Blackbaud/Altru).
Strong computer skills (Microsoft Office Suite is a plus).
Interest in art, museums, or cultural organizations.

Position Details

Start: This is a permanent, full-time role.

Hours: 40 hours per week, across 5 days, Tuesday-Sunday. Schedule will vary and include weekends, with occasional evening hours for events.

The Cape Ann Museum is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply. For consideration, please submit your cover letter and résumé to: [email protected]. The cover letter may be in a traditional format or an explanation of why you would be a good fit for the position. You may also submit your materials via postal mail to: Human Resources, Cape Ann Museum, 27 Pleasant Street, Gloucester, MA 01930.

Pay: From $19.00 per hour

Benefits:

401(k)
Employee discount

Work Location: In person

Quick Apply

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docent jobs in massachusetts

Visitor Services Representative

Program and Communications Coordinator

Weekend Visitor Center Associate

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