Top 3 Fleet maintenance coordinator Jobs in Massachusetts

Operations Coordinator
Burke Plumbing and Heating —Norton, MA
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
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Delivery Services Manager / Dispatch Coordinator (7508)
ABC® Supply Interiors, Inc. —Braintree, MA
- $25 - $35 an hour
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance

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Fleet Maintenance Fueler Washer
Penske Truck Leasing and Logistics —Medford, MA
Valid driver’s license required. As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver…
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Fleet Maintenance Coordinator
Cardinal Transportation LTD —Columbus, OH
Manages the data collection, entry and dissemination pertinent to manufacturers recommended preventative maintenance schedules. Assist with phones as needed.
$23 - $28 an hour
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Fleet Maintenance Coordinator
all R friends —Westerville, OH
Valid driver's license and good driving record. In this role, you will help maintain our fleet of vehicles by coordinating repairs with local service shops,…
$20 an hour
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Operations Coordinator

Burke Plumbing and Heating
Norton, MA

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Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Communication with suppliers
Customer communication
Route optimization
Service scheduling
Staff scheduling
Operations coordination planning
Team scheduling
Route planning
Conflict management
Vendor relationship management
Capacity planning
Supplier relationship management (SRM)

Full Job Description

Job Summary:
The Operations Coordinator ensures technicians have the proper schedules, materials, equipment, and information necessary to deliver exceptional customer service and maintain operational efficiency. This role is responsible for coordinating the day-to-day administrative and logistical functions of Burke Plumbing & Heating's HVAC, plumbing, and electrical operations. This position supports field operations by managing dispatching, technician scheduling, inventory control, procurement activities, fleet readiness, and project coordination to ensure efficient service delivery and operational continuity.
This role requires strong organizational, communication, multitasking, and problem-solving skills in a fast-paced home services environment. This candidate reports directly to the Service Manager and works closely with the Service Technicians, Office Manager, and Sales Team.
Duties and Responsibilities:
Dispatching & Scheduling

Schedule and Coordinate Technician assignments based on skill level, availability, and location using ServiceTitan, maintain balanced workloads among technicians.
Optimize technician routes to minimize travel time and maximize productivity.
Monitor technician locations, schedule performance, capacity, and workload.
Identify opportunities to improve daily operational efficiency.
Coordinate emergency service requests. Reschedule and communicate accordingly.
Assist with planning future workload requirements.
Serve as the primary communication point between office personnel and field technicians.
Communicate job updates, schedule changes, material availability, and customer concerns.
Ensure technicians have accurate work order information and customer history.

Inventory and Warehouse Coordination

Monitor inventory levels and maintain accurate inventory records.
Coordinate cycle counts and inventory audits.
Track material usage and inventory discrepancies.
Enforce technician truck inventory standards and replenish truck stock.
Receive, inspect, and verify equipment and materials against purchase orders.
Prepare and stage materials, equipment, and supplies for upcoming service and installation jobs.
Coordinate availability of materials with technicians and project requirements.

Procurement & Vendor Management

Support vendor relationship management.
Assist with pricing agreements, rebates, and purchasing programs.
Coordinate vendor documentation and account requirements.
Monitor material availability, lead times, and supply issues.
Coordinate alternative sourcing during shortages.
Compare pricing, availability, and delivery options from approved vendors.
Ensure timely purchasing to support operational requirements.
Coordinate deliveries, returns, exchanges, and warranty material requests.
Resolve purchasing and delivery discrepancies.
Maintain vendor credit information and account records.
Monitor vendor credit limits and account standing.
Assist with customer financing and credit documentation when necessary.

Project Coordination (Support)

Prepare and submit permit applications, track permit status and maintain records.
Schedule inspections with local municipalities.
Coordinate communication with inspectors and permitting departments.
Maintain records of inspection approvals, deficiencies, and final signoffs.

Skills & Abilities (Required):

Scheduling and logistics coordination.
Route planning and workload balancing.
Inventory control and material coordination.
Purchasing and vendor management.
Ability to make decisions in fast-changing situations.
Communication & Customer Service Skills
Excellent verbal and written communication skills.
Ability to communicate effectively with technicians, customers, vendors, and management.
Professional conflict resolution and problem-solving abilities.
Strong customer service orientation.
Technical Skills
Microsoft Office Suite proficiency.
Google Workspace proficiency.
ServiceTitan experience preferred.
Inventory management software experience preferred.
Understanding of purchasing and procurement processes.
Ability to learn HVAC, plumbing, and electrical terminology.

Education & Experience:

Associate’s degree in business administration, Operations Management, Supply Chain Management, or related field preferred.
3+ years of dispatch, operations coordination, inventory, purchasing, or customer service experience preferred.
Home services, construction, or trade industry experience required.
Experience with ServiceTitan, inventory systems, or purchasing systems preferred.

Physical Requirements and Conditions:

Combination of office and field work environment.
Primarily office-based environment.
Frequent phone and computer use.
Occasional walking through warehouse and job staging areas.
Occasional lifting of materials, tools, and equipment up to 50 pounds.
Ability to manage fast-paced operational environments.

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fleet maintenance coordinator jobs in massachusetts

Operations Coordinator

Delivery Services Manager / Dispatch Coordinator (7508)

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