Top 33 Flight agent Jobs in Massachusetts

Passenger Service Agent - Lobby Agent
G2 Secure Staff, LLC —Boston, MA
- Overtime
- Background check
- 18 years or older
- Customer service
Passenger Service Agent - Lobby Agent
Menzies Aviation —Boston, MA
- Overtime
- Background check
- 18 years or older
- Experience working with individuals with disabilities
BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)
Swissport International AG —Boston, MA
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
BOS Bagroom Agent
Swissport International AG —Boston, MA
- $20 an hour
- Part-time
- Driver's License
- In-person
- Communication skills
BOS Ramp Agent - Part Time
Swissport International AG —Boston, MA
- $20 an hour
- Part-time
- Driver's License
- In-person
- Communication skills
Customer Service Gate Agent (Full-Time)
Piedmont Airlines, Inc. —Boston, MA
- $18.25 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
1d
Airport Equipment Room Agent BOS
Pacific Aviation —Boston, MA
- $21.25 an hour
- Part-time
- Background check
- Reliable transportation
- Entry level
- Paid training
- Paid holidays
Quick Apply
Dispatcher
Menzies Aviation —Boston, MA
- Weekends as needed
- 18 years or older
- Clean driving record
- Pass drug screening
Customer Service Gate Agent (Part-Time)
Piedmont Airlines, Inc. —Boston, MA
- $18.25 an hour
- Part-time
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
1d
Customer Service Agent
Hyannis Air Service Inc —Boston, MA
- $18 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Cross Trained Agent
Hyannis Air Service Inc —Nantucket, MA
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Baggage Handler
Menzies Aviation —Boston, MA
- $20.75 an hour
- Full-time
- Driver's License
- Driving
- Outdoor work
Passenger Service Agent
Menzies Aviation —Worcester, MA
- $10.50 - $31.00 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Customer Service Agent - BOS Airport
PrimeFlight Aviation Services Inc —Boston, MA
- $22.75 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Ramp Agent
Triangle Aviation Services Inc —Boston, MA
- Weekends as needed
- Driver's License
- Driving
- Outdoor work
Passenger Service Agent
G2 Secure Staff, LLC —Worcester, MA
- $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Ramp Agent
G2 Secure Staff, LLC —Worcester, MA
- $17 an hour
- Part-time
- 18 years or older
- Heavy lifting
- Pass drug screening
BOS - PAX Services - BOS020 - Passenger Service Agent
dnata —Boston, MA
- $21.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Ground Service Agent
dnata —Boston, MA
- $20 an hour
- Weekends as needed
- Computer literacy
- Ability to climb stairs
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Passenger Service & Ramp Agent (PSRA)
Menzies Aviation —Worcester, MA
- $17 an hour
- Overtime
- Background check
- 18 years or older
- Customer service

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Passenger Service Agent - Lobby Agent

G2 Secure Staff, LLC -
Boston, MA

Apply Now

Job Details

Qualifications

Computer operation
Customer communication
Passenger baggage assistance
English
High school diploma or GED
Computer skills

Full Job Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational activities. This role helps create a positive travel experience by assisting passengers with directions, kiosks, baggage procedures, and general airport inquiries while maintaining efficient and organized lobby operations.

What you will be doing

Greet passengers and provide professional customer service in the airport lobby and check-in areas
Assist passengers with self-service kiosks, check-in procedures, boarding passes, and baggage tagging
Direct passengers to appropriate lines, gates, ticket counters, or airport services
Help manage passenger flow and reduce congestion in lobby and check-in areas
Provide assistance to passengers with special needs, families, and travelers requiring additional support
Verify travel documents and identification as required by airline procedures
Communicate flight updates, delays, and operational changes to passengers professionally
Ensure compliance with airline policies, airport procedures, and security requirements
Coordinate with ticketing agents, baggage service teams, wheelchair attendants, and airport operations staff
Monitor lobby areas for safety concerns, suspicious activity, or operational issues and report them promptly
Maintain a clean, organized, and welcoming passenger service environment
Support irregular operations during delays, cancellations, and peak travel periods
Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

High school diploma or GED
Must be 18 years of age or older
Strong communication and interpersonal skills
Ability to work in a fast-paced, customer-focused environment
Basic computer proficiency and ability to learn airline systems
Ability to remain professional under pressure and manage difficult situations calmly
Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed
Reliable attendance and punctuality
Must have reliable telephone and transportation
Previous customer service, hospitality, retail, or airport experience
Airport terminal, lobby, and passenger service areas
Fast-paced environment with high passenger traffic
Frequent interaction with passengers, airline staff, and airport personnel
Requires standing and walking for extended period
Ability to stand and walk for extended periods
Ability to assist passengers with light baggage when necessary
Ability to work in a busy, high-noise airport environment
Ability to use computers, kiosks, phones, and other customer service equipment regularly
Must be able to take verbally direct in English
Must be able to read, write, understand and carry out instructions in English
Must pass pre-employment and random drug tests
Must pass a pre-employment background check
Must meet necessary requirements to obtain a security sensitive identification badge
Must be in proper uniform or business attire as directed by company officials
Identification badges must always be visible
Adhere to company policies and procedures and participate in achievement of company objectives
Treat all information as confidential

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. (https://menziesaviation.com/)

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

flight agent jobs in massachusetts

Passenger Service Agent - Lobby Agent

Passenger Service Agent - Lobby Agent

BOS Passenger Service Agent (languages needed, Portuguese, Vietnamese, Cambodian, Korean & Spanish)

BOS Bagroom Agent

BOS Ramp Agent - Part Time

Customer Service Gate Agent (Full-Time)

Airport Equipment Room Agent BOS

Dispatcher

Customer Service Gate Agent (Part-Time)

Customer Service Agent

Cross Trained Agent

Baggage Handler

Passenger Service Agent

Customer Service Agent - BOS Airport

Ramp Agent

Passenger Service Agent

Ramp Agent

BOS - PAX Services - BOS020 - Passenger Service Agent

Ground Service Agent

Passenger Service & Ramp Agent (PSRA)

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