Top 164 Guest service agent Jobs in Massachusetts

Front Desk Agent On Call
Pyramid Hotel Group —Cambridge, MA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- Analysis skills
- Health insurance
- Paid time off
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Part Time Guest Services Agent
Courtyard By Marriott Boston Logan Airport —Boston, MA
- From $33.20 an hour
- Part-time
- Background check
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Reservations and Communications Agent
Four Seasons —Boston, MA
- $32.83 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Health insurance
- Dental insurance
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Experience Planner - On Site
Miraval Berkshires —Lenox, MA
- From $20 an hour
- Weekends as needed
- Background check
- Sales
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Executive Administrative Assistant
Duffy Health Center, Inc. —Hyannis, MA
- $60,000 - $68,650 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Operations Processing Representative (Hybrid, Webster)
MAPFRE —Webster, MA
- $36,000 - $40,300 a year
- Day shift
- Office
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
3d
Front Desk Agent
Westmont Group —Boston, MA
- $23.07 - $32.95 an hour
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Your Employer —Tewksbury, MA
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Guest Service Agent / Front Desk Agent
Ocean Havens —Boston, MA
- $18 - $25 an hour
- Weekends as needed
- Hotel
- Ability to sit for extended periods
- Ability to stand for extended periods
Quick Apply
7d
Guest Service Agent
AC Hotel Boston Cambridge —Cambridge, MA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Guest Service Agent
Salt Hotels —Nantucket, MA
- $20 - $22 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Flexible schedule
Quick Apply
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Front Desk Agent Part Time Hilton Garden Inn Brookline
Claremont Companies LLC —Brookline, MA
- $24 - $25 an hour
- Part-time
- Ability to walk for extended periods
- English
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Guest Services - Front Desk Agent - New Bedford Harbor Hotel, New Bedford, MA
Lafrance Hospitality —New Bedford, MA
- $16 - $17 an hour
- Part-time
- Hotel
- Entry level
- Paid training
- Employee discount
Quick Apply
9d
Front Desk Agent
Marriott International, Inc —Peabody, MA
- $22.35 - $23.85 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk

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guest service agent jobs near massachusetts

Front Desk Agent On Call

Pyramid Hotel Group -
Cambridge, MA

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Job Details

Part-time
$25 an hour

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Customer communication
Productivity software

Full Job Description

Location: Cambridge, Massachusetts, 02142

Job Type: Part time

Category: Rooms

Job ID: R0063288

$25.00 - $25.00

widget: Part Time

The Kendall Hotel

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Kendall Hotel, an iconic landmark nestled in the innovative Kendall Square neighborhood of Cambridge, Massachusetts. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 73 distinctive guest rooms and 1,000 sq ft of meeting space. More than just a place to stay, The Kendall seamlessly combines historic charm with modern amenities, providing a unique backdrop for both leisure and business travelers. Situated alongside MIT and major tech firms, The Kendall is a beacon of preserved history amidst the technological hub of Kendall Square. With its Queen Anne-style architecture and status as one of the area's only 19th-century buildings, The Kendall pays homage to the independence and innovation of the Black Sheep. As a member of Historic Hotels of America and listed on the National Register of Historic Places, our hotel offers guests a truly immersive experience in Cambridge's rich heritage. Join us at The Kendall Hotel, where your career journey is guided by an exceptional People First Culture. Here, you're not just part of a professional team; you're a steward of history in a dynamic and forward-thinking neighborhood. With its blend of historic significance and modern conveniences, The Kendall Hotel provides a unique setting for personal and professional growth. Welcome to a professional environment within Pyramid Global Hospitality that celebrates the rich heritage and innovation of The Kendall Hotel!

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

KEY RESPONSIBILTIES:

The primary responsibilities for the Front Desk Agent include but are not limited to:

Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.

Promptly answer the telephone using positive and clear communication.

Input messages into the computer and update Guest profiles.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, guest request, etc.

Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.

Plan and implement detailed steps by using experienced judgment and discretion.

Complete all other assignments, duties and tasks as assigned by their Supervisor & Management.

What are we looking for?

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

Experience in property management software, such as OPERA Cloud, is preferred.

Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.

Demonstrated ability to work cohesively with a team and be a team player

Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.

Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.

Willingness to work flexible hours, including weekends and holidays

Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.

Must have experience in all Microsoft Office suite products.

The Kendall Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

#IND100

#ZR80

Compensation:

$25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Apply Now

Refine Your Search

guest service agent jobs in massachusetts

Front Desk Agent On Call

Guest Service Agent

Front Desk Agent

Part Time Guest Services Agent

Reservations Agent - Hotel Commonwealth

Reservations and Communications Agent

Overnight Front Desk Agent

Experience Planner - On Site

Executive Administrative Assistant

Operations Processing Representative (Hybrid, Webster)

Guest Service Agent

Front Desk Agent

Guest Service Agent

Guest Service Agent / Front Desk Agent

Guest Service Agent

Hotel Guest Service Agent

Front Desk Agent

Front Desk Agent Part Time Hilton Garden Inn Brookline

Guest Services - Front Desk Agent - New Bedford Harbor Hotel, New Bedford, MA

Front Desk Agent

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