Top 642 Head of customer success Jobs in Massachusetts

Head of Customer Experience
Tutor Intelligence —Watertown, MA
- $125,000 - $180,000 a year
- Full-time
- Senior level
Quick Apply
Utility Technician/CDL Required
United Site Services —Foxborough, MA
- $23.94 - $33.52 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Service Technician
United Site Services —Springfield, MA
- $18.56 - $25.06 an hour
- Full-time
- Mid-level
- CDL
- US work authorization
- Health savings account
- AD&D insurance
Director of Rehabilitation
Reliant Rehabilitation —Plymouth, MA
- $87,000 - $103,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Service Technician
United Site Services —Foxborough, MA
- $19.49 - $26.31 an hour
- Full-time
- Mid-level
- CDL
- US work authorization
- Health savings account
- AD&D insurance
Executive Director
HallKeen Assisted Living Communities —Boston, MA
- $120,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
- Free parking
- Paid holidays
Quick Apply
Property Manager
The Dolben Company —North Andover, MA
- $80,000 - $90,000 a year
- Sales
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
9d
Director of Rehabilitation
Reliant Rehabilitation —Brockton, MA
- $80,000 - $100,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Director of Nursing The Residence at Watertown Square
LCB Senior Living, LLC —Watertown, MA
- $115,000 - $125,000 a year
- Full-time
- Residential
- Recruiting
- In-person
- Paid holidays
- 401(k)
Quick Apply
21h
Director of Rehabilitation
Reliant Rehabilitation —Brockton, MA
- $80,000 - $100,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Director of Rehabilitation
Reliant Rehabilitation —Rockland, MA
- $87,000 - $103,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Head of Brewery Kitchen
White Lion Brewing Company —Springfield, MA
- $52,000 - $68,000 a year
- Weekends as needed
- Bar
- CPR Certification
- Management
- Paid time off
- Flexible schedule
Quick Apply
Operational Readiness Project Manager
CAI —Boston, MA
- $140,000 - $175,000 a year
- Overtime
- Hybrid work
- Bachelor of Science
- English
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Executive Director
HallKeen Assisted Living Communities —Chicopee, MA
- $125,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
9d
Utility Technician/CDL Required
United Site Services —Foxborough, MA
- $23.94 - $33.52 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Global Brand Lead, Transplant (Solid Organ Transplant)
Sanofi EU —Cambridge, MA
- $232,500.00 - $335,833.33 a year
- Hybrid work
- Marketing
- English
- Office
- Parental leave
13d
Inside Sales Representative
Discount Snow Stakes —Stoughton, MA
- From $20 an hour
- 8 hour shift
- Bilingual
- Sales
- Customer service
- Paid training
- Paid time off
Quick Apply
Lead, US Hematology Pipeline Commercialization
Sanofi EU —Cambridge, MA
- $178,500.00 - $257,833.33 a year
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Parental leave
10d
Remote Medicare Sales Agent - Independent Contractor (1099)
MyPlanAdvocate —Massachusetts
- $65,000 - $85,000 a year
- Contract
- Remote
- Mid-level
Relationship Banker II
North Easton Savings Bank —Halifax, MA
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d

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Head of Customer Experience

Tutor Intelligence
Watertown, MA

Quick Apply

Job Details

Full-time
$125,000 - $180,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Customer retention strategy
Product launch management
Account development
Managing clients in a customer support role
Team development
Hiring
Collaboration with product development teams
Managing engineering teams
Customer engagement
Technical customer support solution
Client growth strategy
Senior level
Customer growth strategy
Debugging

Full Job Description

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

The Role

We're looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust-building and problem-solving that turn a new deployment into a durable partnership, to the expansion that follows. You'll lead the team of Forward Deployed Engineers who are the primary partners for our customer sites, and you'll be accountable for the thing that matters most to a company deploying robots into production: that the customers we win, we keep.

This is a building job, not a maintenance one. Today, when a deployment is in its critical early weeks, or when a live customer hits a hard problem and needs us to show up fast, that response is run by a small number of people operating largely by instinct and heroics. It works. We've kept nearly every customer we've deployed with. But it doesn't yet scale. Your job is to turn that scramble into a function: the bench, the playbooks, the early-warning signals, and above all the leaders who can run a flawless launch or a high-stakes save without you personally in the room. The measure of your success is that the fleet grows, the customer base stays loyal, and the quality of how we show up doesn't depend on any one person.

This isn't a traditional customer success role, and it isn't sales. You'll need to be technically credible enough to earn the trust of a room full of engineers, to quarterback a hard debugging effort, and to know the difference between a routine ticket and a genuine crisis. But your elite skill isn't writing the fix yourself, it's mobilizing the right people fast, owning the customer's confidence through the hard moment, and making sure the underlying problem gets solved permanently rather than firefought again next month. This role sits at the intersection of operations, product, and customer partnership, and the right person is energized by building the team and the systems that make all three work at scale.

Responsibilities

Own customer retention as the company scales. Be accountable for keeping the customers we deploy with — through the critical early-life window, the occasional flare-up, and the long steady state in between.
Build the team and the leaders. Hire, grow, and develop the Forward Deployed Engineers and the leaders beneath you so that launches and saves are run excellently by your people, not by you. Manufacturing this capability in others is the core of the job, not a side effect.
Design and run the playbook for the high-intensity windows: the first weeks of a live system, and the rapid, well-coordinated response when a customer relationship is at risk. Make these repeatable rather than heroic.
Stand up the early-warning systems. Health signals, reviews, and cadences that catch an at-risk account while there's still time to act, rather than discovering trouble when it's too late.
Partner with engineering and operations to mobilize fast when a site needs deep help, and ensure the field's hardest-won lessons get harvested back into the product and the playbooks so the same problem doesn't recur.
Be the senior voice of the customer in internal roadmap and prioritization conversations; translate field reality into structured product insight.
Partner with Account Executives on expansion, where operational success and earned trust create natural openings for growth.

Quick Apply

Refine Your Search

head of customer success jobs in massachusetts

Head of Customer Experience

Utility Technician/CDL Required

Service Technician

Director of Rehabilitation

Service Technician

Executive Director

Property Manager

Director of Rehabilitation

Director of Nursing The Residence at Watertown Square

Director of Rehabilitation

Director of Rehabilitation

Head of Brewery Kitchen

Operational Readiness Project Manager

Executive Director

Utility Technician/CDL Required

Global Brand Lead, Transplant (Solid Organ Transplant)

Inside Sales Representative

Lead, US Hematology Pipeline Commercialization

Remote Medicare Sales Agent - Independent Contractor (1099)

Relationship Banker II

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