Top 23395 Healthcare Jobs in Massachusetts

Quality Assurance Associate - Residential
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- Residential
Medical Billing Code Auditor- Healthcare Internal Audit - Hybrid work schedule
Fallon Health —Worcester, MA
- $87,500 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
Regional Operations Support
QRM (Quality Rehab Management) —Massachusetts
- $100,000 - $110,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
Quick Apply
11d
Front Office Administration
Aster Mental Health —Peabody, MA
- $1 an hour
- Full-time
- Microsoft Word
- Private practice
- Patient monitoring
- Health insurance
- Dental insurance
10d
Mental Health Case Manager/Group Facilitator (Monday-Thursday 11am-9pm)
Arya Therapy Center —West Newton, MA
- $20 - $26 an hour
- Part-time
- Bachelor's degree
- Conflict management
- Social Work
- Health insurance
- 401(k)
Quick Apply
Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home
CVS Health —Massachusetts
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Bilingual
- Computer literacy
- Windows
- Health insurance
- Dental insurance
14d
Care Navigator (Remote - Massachusetts)
CareSource —Massachusetts
- $41,200 - $66,000 a year
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Medical Receptionist/Call Center
New England Women's Healthcare —Woburn, MA
- $20 - $25 an hour
- Full-time
- Organizational skills
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Pathology Laboratory Assistant
CBSET, Inc. —Lexington, MA
- $22 - $25 an hour
- Weekends as needed
- OSHA
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Intake Care Manager
Mystic Valley Elder Services —Malden, MA
- $54,566.15 - $58,783.24 a year
- Full-time
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Paid holidays
Quick Apply
Patient Navigation Specialist
Beth Israel Lahey Health —Needham, MA
- $70,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Case Manager
Adult Foster Care —Lowell, MA
- $25 - $40 an hour
- Part-time
- Hybrid work
- Adults
- Mid-level
- Mentoring
Quick Apply
Intake Coordinator - Hybrid
Boston Medical Center —Boston, MA
- $30.05 - $43.75 an hour
- Full-time
- Spanish
- Master of Social Work
- HIPAA
- Health insurance
- Dental insurance
2d
Community Healthcare Worker-Bowdoin Street
Beth Israel Lahey Health —Boston, MA
- $28.50 - $38.36 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
Network Navigator
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $25.50 - $36.49 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Opportunities for advancement
Quick Apply
9d
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Care Facilitator (Behavioral Health)
Optum —Quincy, MA
- $20 - $36 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Patient Coordinator
Boston Medical Center —Boston, MA
- $53,000 - $77,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
10d
Billing & Certified Coding Specialist I (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $25 - $34 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED

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healthcare jobs near massachusetts

Quality Assurance Associate - Residential

Charles River Center -
Needham, MA

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Job Details

Full-time
$31.25 an hour

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate supports the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services.

This role partners with program leadership to ensure adherence to DDS regulations, agency policies, and best practices related to health, safety, individual rights, and person-centered care.

Essential Duties and Responsibilities

Administration

Conduct routine and targeted audits of residential programs to assess compliance with:
- DDS regulations (e.g., licensing indicators, MAP requirements, ISP timelines)
- Agency policies and procedures
Review documentation across systems (e.g., HCSIS, electronic health records, and paper records) to ensure accuracy, completeness, and consistency.
Identify quality concerns, develop improvement strategies, and support implementation.
Verify implementation and effectiveness of quality improvement initiatives.
Provide technical assistance and subject matter expertise to operational leadership.
Partner with operations to design and implement local process improvement initiatives.
Identify deficiencies and assist with developing corrective action plans.
Track corrective actions and verify timely completion.
Participate in division meetings and report on quality indicators.
Review satisfaction survey data and support the design, implementation, and evaluation of improvement strategies.

Compliance

Partner with operations to implement agency and local policies and procedures.
Conduct regular audits of residential operations to assess compliance with:
- DDS regulations
- Agency policies and procedures
- Internal quality standards
Analyze audit findings, incident data, and quality trends (e.g., medication occurrences, ISP compliance).
Assist residential programs in preparing for DDS licensing, certification, and survey reviews.
Conduct mock audits and certification readiness reviews.
Identify systemic issues and recommend training or process improvements.
Partner with program leadership to implement measurable quality improvement initiatives.
Monitor progress toward compliance benchmarks and performance indicators.
Collaborate with operations leadership to develop corrective action plans and verify implementation.
Provide guidance on regulatory requirements and documentation standards.

Risk Management

Review incident reports for accuracy, completeness, and regulatory compliance.
Support investigations involving incidents, allegations, and complaints, as assigned.
Conduct internal investigations by reviewing facts, determining findings, and recommending appropriate responses.
Identify trends and collaborate with operations to develop risk mitigation strategies.
Assist with the implementation of risk reduction initiatives.

Education and Training

Identify training needs in collaboration with Quality Assurance leadership and Operations.
Partner with Human Resources and Operations to develop training resources that support quality and compliance standards.
Provide training and coaching to staff on topics including:
- Documentation standards
- Individual rights and human rights processes
- Incident reporting
- Risk management
Provide ongoing technical support and consultation as needed.

Systems Analysis, Design, and Improvement

Provide quality assurance and process improvement expertise across residential services.
Partner with Program Directors, nursing staff, and clinical teams to resolve compliance concerns.
Participate in interdisciplinary meetings and quality assurance reviews.
Communicate audit findings, recommendations, and improvement opportunities clearly and professionally to leadership.
Support continuous quality improvement initiatives designed to strengthen service delivery and regulatory compliance.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in human services within DDS-funded programs.

Knowledge

DDS certification standards for residential services.
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all residential programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

healthcare jobs in massachusetts

Quality Assurance Associate - Residential

Medical Billing Code Auditor- Healthcare Internal Audit - Hybrid work schedule

Regional Operations Support

Front Office Administration

Mental Health Case Manager/Group Facilitator (Monday-Thursday 11am-9pm)

Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home

Care Navigator (Remote - Massachusetts)

Medical Receptionist/Call Center

Pathology Laboratory Assistant

Intake Care Manager

Patient Navigation Specialist

Case Manager

Intake Coordinator - Hybrid

Community Healthcare Worker-Bowdoin Street

Patient Care Coordinator

Network Navigator

Clinical Analyst Appeals (Remote)

Care Facilitator (Behavioral Health)

Patient Coordinator

Billing & Certified Coding Specialist I (Remote)

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