Top 6 Helpdesk technician ii Jobs in Massachusetts

Helpdesk Level 1 & 2 (Contract Position)
CyberFire IT Solutions —Lexington, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
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4d
Senior Help Desk Technician II
Contact Government Services, LLC —Boston, MA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Help Desk Technician Tier 2
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Tuition reimbursement
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Service Desk Technician II (Secret Clearance)
Red River —Lexington, MA
- Full-time
- Mid-level
- Office
- Windows

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CFS —Wellesley, MA
Comfortable working onsite and interacting with non-technical users daily. Serve as the first point of contact for technical issues; troubleshoot or escalate as…
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13d
Support Engineer/Field Technician
Velonex Technologies —Boston, MA
Ability to work independently, remain composed under pressure, and communicate effectively with both technical and non-technical users.
$30 - $34 an hour
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Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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11d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
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Helpdesk Level 1 & 2 (Contract Position)

CyberFire IT Solutions
Lexington, MA

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Job Details

Contract
$30 - $40 an hour
4 days ago

Qualifications

Customer communication
Computer hardware

Full Job Description

Job Description: Helpdesk Level 1 & 2 (Contract Position)

Location: Lexington, MA (Hybrid – Onsite & Remote)

Pay Rate: $25–$40/hour (bi-weekly payments) depending on experience

Employment Type: Contract

About the Role

CyberFire IT Solutions, is seeking a Helpdesk Level 1 & 2 Technician to support one of our key clients located in Lexington, MA. This role is ideal for a detail-oriented IT professional with strong helpdesk experience who enjoys working both independently and as part of a team.

The technician will provide hands-on support for client staff, managing day-to-day IT needs using the client’s Helpdesk system. This position includes a mix of onsite and remote work, offering flexibility while ensuring consistent client support. Will work within a team and take direction from tam leaders and head of Infrastructure.

Work Schedule

- Remote: 2 days a week *will work with team for the 2 days once candidate has settled in and can work on own.

- Onsite (Lexington, MA): 3 days a week, all staff are in the office on Weds

- Additional Coverage: May be required onsite if another team member is out sick or if staff are offsite and need in-office presence.

Job Overview
We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our Clients IT team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of various operating systems, and the ability to troubleshoot software and hardware problems.

Duties

Provide first-line technical support for users experiencing issues with software, hardware, and networking.
Troubleshoot and resolve problems related to Microsoft Office applications, M365 and other software tools used for supporting staff ie VPN, AV.
Manage computer systems and perform routine maintenance on desktops and laptops.
Assist in the configuration and management of basic network infrastructure. *know how to ID a switch, plug in a port to activate it etc
Support users with desktop environments across various operating systems including Windows and possible macOS.
Utilize tools such as ServiceNow, or Jira for ticketing and tracking IT support requests.
Conduct analysis of recurring issues to identify trends and recommend solutions for improvement.
Maintain Active Directory accounts and manage user permissions as needed.
Collaborate with network administration teams to ensure optimal performance of LAN/WAN environments.
Provide guidance on mobile device management and support for mobile operating systems.
Have a good working knowledge of m365 for Level 2 person with continued drive to improve and learn
Team player, always look to help others on team, always reach out to learn how to solve a ticket by engaging the team , look for team members who might have overloaded ticket queues and ask what you can help them with.

Qualifications

Proven experience in technical support or help desk roles with a focus on customer service.
Strong knowledge of computer management principles including hardware troubleshooting and software installation.
Familiarity with IT infrastructure components such as TCP/IP, DNS, GPO, SCCM, and Meraki.
Experience in network administration tasks including firewall configurations and VPN setups.
Proficiency in Microsoft Windows Server environments as well as desktop operating systems (Windows/macOS/Linux).
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Strong analytical skills to diagnose issues effectively and implement solutions promptly.
Knowledge of computer networking concepts including TCP, LAN/WAN configurations is preferred.
Experience with ticketing systems like ServiceNow is a plus. Join our team where you will play a crucial role in maintaining our IT services while enhancing your skills in a supportive environment.
Ability to work independently and manage priorities in a fast-paced environment.

Job Type: Contract

Pay: $30.00 - $40.00 per hour

Work Location: Hybrid remote in Lexington, MA 02421

Quick Apply

Refine Your Search

helpdesk technician ii jobs in massachusetts

Helpdesk Level 1 & 2 (Contract Position)

Senior Help Desk Technician II

Help Desk Technician II

IT On-Site Support Technician

Help Desk Technician Tier 2

Service Desk Technician II (Secret Clearance)

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